SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Run a post-purchase survey. Have you tried any of them? Share in comments!

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

AUGUST 18, 2023

We might use the copy they recommend for an ad, or OK [what might seem to be an] ‘out there’ print design for a swim trunk, and our customer base sees that.” Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns.

Mobile 214

Mobile PayPal Consumer Customer Loyalty 214

RetailMinded

SEPTEMBER 29, 2020

Contributed by Dipesh Hinduja, Mobile Solutions Architect at Stratix. Prior to the rise of the COVID-19 pandemic, retailers were investing in stores by right-sizing their real estate footprints and reshaping the store experience around customer engagement. Associate mobile is key to the future of retail. . Mobile POS.

Mobile 69

Mobile Retail POS Demo 69

Retail TouchPoints

OCTOBER 5, 2021

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

Omnichannel 231

Omnichannel Customer Loyalty B2C B2B 231

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. This statistic significantly surpasses the 26% of the general population who share a similar sentiment.

eCommerce 217

eCommerce Customer Loyalty Mobile Consumer 217

365 Retail

JUNE 20, 2023

Antavo , the leading Enterprise Loyalty Cloud, and CarltonOne Engagement , the purpose-powered engagement platform with a global rewards fulfilment engine, today announce a partnership to help brands drive lasting customer loyalty by boosting their reward experience.

Improvements 72

Improvements Leisure Customer Loyalty Gifts 72

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Sailthru

MAY 2, 2018

Not even the best app thrives without a comprehensive mobile messaging strategy behind it. The best mobile apps make it easier to research, shop, stay informed, and connect. But they also tell customers when it’s time to use them. Many brands try to buy app downloads, which isn’t great for customer loyalty.

Mobile 60

Mobile Download Customer Loyalty Omnichannel 60

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. The question is, what’s the best way to implement this fulfillment strategy to realize its many benefits?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Ecommerce Platforms

OCTOBER 26, 2021

Contemporary customers demand targeted, relevant, and intuitive experiences when they opt for engaging with a particular business and brand on any front or channel. BetterCommerce provides you with a responsive and dedicated website, mobile app, and an in-store hub to cover all bases that customers may reach you on. Mobile App.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. The system’s automated alerts can notify associates them where and when customers will arrive at your store.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Groove

FEBRUARY 11, 2019

Free Shipping & Reliable Fulfillment. Mobile Optimization. Although discounts and promotions help increase customer acquisition and drive customer loyalty, overusing discounts can reduce profitability. We recommend building custom promotional offers based on your business, customers and goals.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 205

Shipping Costs Improvements Live Chat Retail 205

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. Because customers demand it. In addition to customer service, an omnichannel approach to fulfilment and logistics creates a better experience for customers. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kissmetrics

DECEMBER 18, 2020

Users could shop for anything they wanted right from their mobile devices. With Shopkick, you can be assured of driving customer loyalty. As you probably know, customer loyalty is a major ingredient for growth, particularly in a competitive market. Wanelo was designed to save users from those scenarios.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Smile.io

MARCH 8, 2024

Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Of course, with more mobile devices than ever before, the natural effect of those factors is that more people are using the internet for a variety of reasons, from streaming TV and movies to online purchases.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 286

Supplies Shipping Costs Customer Loyalty Technology 286

Retail TouchPoints

FEBRUARY 9, 2021

. “One of our strategies for competing in today’s crowded ecommerce market is to create a seamless, engaging customer experience across web, mobile and other channels that increases customer loyalty,” said Daniel Frattaroli, Director of Ecommerce at GNC in a statement.

eCommerce 176

eCommerce Beauty and Health Customer Loyalty Customer Experience 176

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers.   Mobile optimization — 76% of shoppers in the U.S. has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

iVend

JANUARY 20, 2021

Customer Loyalty & Mobility Another key area for retailers to lookout for in 2021 will be customer loyalty and mobility. Access to customer shopping history and their purchase preferences will allow retailers to build personalised incentive programs, enhance customer loyalty and boost repeat sales.

Technology 98

Technology Small Business Retail Payment Services POS 98

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 179

eCommerce Mobile Channel Customer Loyalty 179

Algopix

JULY 24, 2023

From order placement to fulfillment, the system efficiently manages each step, reducing manual intervention and potential errors. This automation ensures orders are processed quickly, leading to faster delivery times and increased customer satisfaction.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Algopix

JULY 1, 2023

These solutions provide a centralized hub for businesses to streamline their listing management, inventory control, order fulfillment, and customer support processes across various platforms, such as e-commerce websites, marketplaces, social media platforms, and more.

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

Retail TouchPoints

JUNE 8, 2021

Nearly 70% of carts end up abandoned online, and about 85% of mobile shoppers exhibit this behavior. In reality, the businesses that can benefit most from this service offering are small and midsized retailers looking to scale their companies, widen their reach and build customer loyalty. Making Purchases Not as Costly.

Shipping Costs 183

Shipping Costs Shipping Shopping Carts Small Business Retail 183

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Globally, two-thirds of consumers are browsing on their mobile phones, with a full 75% in the US and UK.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 200

POS Merchant Services Supplies Improvements 200

RTP blog

JANUARY 26, 2018

Starbucks’ response was to heavily promote monthly double-point days (for customers to earn rewards quicker), and they added other specials, including a chance to win free Starbucks for life. Its biggest hit, however, was its Mobile Order & Pay app, a time-saver that enables loyalty members to order ahead and pick up in-store.

Customer Experience 150

Customer Experience Customer Mobile Article 150

BigCommerce

FEBRUARY 13, 2018

From mobile shopping to online payment encryption and beyond, ecommerce encompasses a wide variety of data, systems, and tools for both online buyers and sellers. 2014 Apple Pay launches as a form of mobile payment. This strategic move helped boost customer loyalty and incentivize repeat purchases. What is Ecommerce?

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Ecommerce Platforms

JUNE 16, 2023

If you’ve always wanted to run your own clothing company, but you don’t have the time to create your own products from scratch, you can use print-on-demand to create custom clothing for your audience instantly. You also get a mobile app for managing the whole process. Don't forget to ckeck out our ShipStation review.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 207

Payments Payment Services Customer Experience Social Media 207

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Proven Omnichannel Service Strategies from Retail Experts.

Payment Services 194

Payment Services Merchant Services Omnichannel Consumer 194

Omnisend

OCTOBER 4, 2023

You can even set them up as trigger emails to keep customers informed and maintain a positive experience. Out of stock An item may become unavailable between order and fulfillment. When it does, it’s important to inform the customer as soon as possible, as Nordstrom illustrates. Optimize your email for mobile.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

RetailMinded

JULY 28, 2022

Different stages of retail logistics involve material receiving, warehouse management, order fulfillment, and product shipping. At first glance, fulfilling customer orders may seem pretty simple and spot-on. To fulfill customer orders, your goods should be received and processed first. Order Fulfillment.

Shipping Costs 52

Shipping Costs Payment Services Retail Order Fulfillment 52

Korona

FEBRUARY 13, 2023

Multi-channel retailing refers to implementing multiple sales channels, such as brick-and-mortar stores, online marketplaces, mobile apps, and catalogs, to create a seamless customer shopping experience. The company has created a seamless shopping experience for customers, with a consistent look and feel across all channels.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Korona

JANUARY 30, 2023

The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience. Optimize For Mobile Purchases Every year, more and more shoppers are making purchases straight from their cell phones. Read on for more details regarding these noteworthy retail trends for 2023.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59