The Limited Role of AI in Ecommerce
Retail TouchPoints
SEPTEMBER 21, 2023
And this is where AI is poised to be a game changer. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. But why should this matter to us as shoppers?
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