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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. This is no longer science fiction.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

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Maximizing Repeat Buyers on Amazon: Strategies for eCommerce Success

Algopix

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

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Why Aren’t Mid-Market Retailers Offering BOPIS?

RTP blog

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Even better, customers who pick up an item in-store usually go on to make an additional purchase once there. BOPIS is happening now, and they need to get in the game.

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How to get repeat customers: Proven strategies for success

Omnisend

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. However, you still need to learn how to retain these repeat customers. These timely emails make customers feel valued, understood, and appreciated.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?