Smile.io

FEBRUARY 12, 2024

 Post-purchase emails are vital for supporting customer retention. They convey to customers that they’re not just another number.   It’s OK to peek at performance after sending every newsletter, but the more helpful exercise is detecting trends over an extended time. Periodically

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

Omnisend

DECEMBER 7, 2021

Look to go the extra mile with these customers and make them feel special, perhaps by offering them a special gift or discount in your follow-up email. This ‘cherish’ strategy is an effective customer retention tactic that keeps your best and most valuable customers happy and engaged with your brand.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

365 Retail

MAY 19, 2021

I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. There is a thirst for a more just, ethical and sustainable value together with a strong need to exercise freedoms and individuality.

Online Retail 52

Online Retail Customer Retention Consumer Improvements 52

Algopix

AUGUST 30, 2023

As an eCommerce seller, your time is precious, and podcasts allow you to absorb insightful content while multitasking – whether it’s during your commute, exercise routine, or while handling routine tasks. Podcasts have emerged as a dynamic medium that offers a unique blend of convenience and depth for consuming information.

eCommerce 108

eCommerce Shopify Information Technology 108

Korona

FEBRUARY 19, 2021

Apart from keeping the data secure, a CRM comes in handy in numerous other ways – businesses are able to store all data in one place, gain useful customer insight to identify new opportunities, improve customer retention, enhance customer satisfaction, and much more.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

Apart from keeping the data secure, a CRM comes in handy in numerous other ways – businesses are able to store all data in one place, gain useful customer insight to identify new opportunities, improve customer retention, enhance customer satisfaction, and much more.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

Apart from keeping the data secure, a CRM comes in handy in numerous other ways – businesses are able to store all data in one place, gain useful customer insight to identify new opportunities, improve customer retention, enhance customer satisfaction, and much more.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

iVend

AUGUST 10, 2022

Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

eCommerceFuel

SEPTEMBER 6, 2023

.” — ECF Member Why Customer Segmentation Matters Personalization: Tailor your messaging to fit individual needs and preferences. Optimized Marketing Spend & ROI: Direct resources to high-value customer segments for maximum returns. Customer Retention: Retaining your biggest brand advocates or converting “minnows” to whales.

Customer 26

Customer Social Media Marketing Recommendation 26

ESW

MARCH 26, 2019

If physical outposts were initially exercises in branding and publicity, they’re now core to long-term growth,” Townsend writes. All of this boils down to the fact that ship-to-store, ultimately, is a refinement to the customer experience. Customers don’t think in channels,” Cara Hogan at customer retention company Zaius writes.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

Ecommerce Platforms

NOVEMBER 26, 2018

Obviously, customer retention is key to a successful online store; repeat customers are way more profitable than one-off purchasers. What are your customers struggling with? You can schedule: Welcome emails, Newsletters, Promotional emails, You name it! Always lead from a place of service. Consider Interactive Content.

White Paper 139

White Paper eCommerce Marketing Social Media 139

Ecommerce Platforms

NOVEMBER 11, 2019

So let's get started… What’s the point of having a customer loyalty program? . Optimizing the users' experience might prove to be a labor-intensive exercise especially for a beginner in the retail business. You just can't keep customers stepping back to your store if you don't put smiles on their faces, repeatedly.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

ROI Revolution

JANUARY 5, 2022

With at-home workout participation up 72% YoY, home exercise brands are thriving in the face of COVID-19. With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. ecommerce sales growth, Target 103.5%, and Kroger 79.2%.

eCommerce 78

eCommerce Social Media Payments Payment Services 78