Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Korona

MARCH 7, 2023

Gift cards can be a powerful marketing and sales tool for retailers. But how exactly do POS gift cards work, and what are their associated challenges? In the end, you’ll have all the information you need to decide whether a POS gift card program is right for your business. That’s what this guide is all about. Let’s get started!

POS 52

POS Gifts Payment Services Merchant Services 52

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Subscription programs. Rewards and gifts. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Lemonstand

APRIL 17, 2018

There has never been a better time to start a subscription box service. From 2013 to 2016 alone , the number of visitors to subscription box websites has grown by over 3,000% — from 722,000 to 21.4 And as of March of 2016, there were more than 2,000 subscription box services in the U.S. A Few Subscription Box Service Winners.

Subscription 78

Subscription Payment Services eCommerce Platforms Payments 78

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

Subscription 46

Subscription Social Media Customer Retention Article 46

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

FastSpring

OCTOBER 27, 2021

Bookyourdata.com offers a loyalty program that includes lesser fees, faster service and 24/7 support from our customer services staff. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained. Each year, the company gifts ten year-long premium plan memberships. “We Run a Holiday Giveaway. “We

Payment Services 78

Payment Services Customer Gifts Subscription 78

Smile.io

SEPTEMBER 6, 2023

In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. These rewards fit perfectly well for First Person, as subscriptions are ideal for supplement and nutrition brands.

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Sailthru

NOVEMBER 20, 2017

In publishing news, customer retention is now a top priority for The New York Times, which has almost 2.5 “November 2017 marks a seismic shift in when and how American adults are shopping for holiday gifts,” says Steve Koenig, senior director of market research for CTA. Retention Strategy at The New York Times.

Mobile 60

Mobile Gifts Customer Retention Article 60

Smile.io

FEBRUARY 1, 2023

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.  

Food and Beverages 128

Food and Beverages Beauty and Health Gifts Accessories 128

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Ecommerce Platforms

JANUARY 22, 2023

In this guide, we explain how to accept payments online, whether you’d simply like to add a quick payment button for one product, accept subscriptions for your content, or process thousands of ecommerce payments. Keep reading to learn all about how to accept payments online for your business! How Do You Accept Payments Online?

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. As a store owner, you might think: “Why do I need a loyalty program?” Add VIP tiers.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. A personalized gift guide for the holidays.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. As a store owner, you might think: “Why do I need a loyalty program?” Add VIP tiers.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Korona

OCTOBER 6, 2021

And if you’re not using an advanced loyalty tool, you’re losing repeat customers. It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Retail and Gift Shop Sales. It’s a must.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Lemonstand

NOVEMBER 1, 2018

This drives your customer acquisition costs down significantly and creates a new (and very profitable) customer acquisition channel. Plus, you can structure the rewards so that the referrer is incentivised to make another, repeat purchase – extending your customer retention. So what are you waiting for?

eCommerce 54

eCommerce Social Media Reference Subscription 54

Korona

OCTOBER 6, 2021

And if you’re not using an advanced loyalty tool, you’re losing repeat customers. It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Retail and Gift Shop Sales. It’s a must.

POS 52

POS Payment Services Point of Sale Events 52

Smile.io

MARCH 20, 2024

Customers will only be motivated to earn points if the rewards are incentivizing. It’s best practice to offer rewards such as: Fixed or percentage discounts Free products Free shipping Gift cards Flexible points systems are an important tool for ecommerce brands from a brand-building and financial perspective.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Korona

JUNE 23, 2022

The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Your loyalty and CRM are critical aspects of increasing customer retention and return rates. Ticketleap.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Smile.io

MAY 15, 2023

Ensure you’re engaging customers, and keeping them informed and, subsequently, interested in your brand. Encourage newsletter subscriptions Encouraging newsletter signups is a great way to communicate with your customers.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Korona

SEPTEMBER 7, 2022

For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one. Satisfied customers can generate profits through customer retention and referrals and lower customer acquisition costs.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Smile.io

JANUARY 17, 2023

In an industry where customers make frequent purchases and have tons of options to choose from, rewarding them motivates them to come back to your store over competitors. How to Build a Loyalty Program in the Cosmetics Industry High margins and repeat purchases means the beauty industry is primed for success from a customer loyalty program.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

FEBRUARY 13, 2020

For all it's worth, the Shopify POS allows you to: Accept partial payments, sell gift cards, split payments, accept credit and debit cards using external card terminals. Create a smooth checkout experience: Sellers can create custom receipts, offer discounts, and scan barcodes using a mobile phone. Customer support.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

Lemonstand

JUNE 21, 2018

You effectively build rapport with customers on a consistent basis minus spamming them. Introduce a Subscription Service. E-tailers following the subscription model have grown 200% annually since 2011 , signaling the staying power of subscriptions. Provide Personalized Product Recommendations.

eCommerce 46

eCommerce Shipping Costs Customer Merchant Services 46

Korona

SEPTEMBER 16, 2022

Instead, it will be useful and valuable – key principles for a long-term customer retention plan. To make the most of your loyalty program and use it as an effective list-building tactic, ensure it’s easy to sign up and offer truly notable benefits, like access to members-only sales, free gifts, events, content, etc.

Social Media 52

Social Media Small Business Retail Retail Reference 52

Korona

SEPTEMBER 16, 2022

Instead, it will be useful and valuable – key principles for a long-term customer retention plan. To make the most of your loyalty program and use it as an effective list-building tactic, ensure it’s easy to sign up and offer truly notable benefits, like access to members-only sales, free gifts, events, content, etc.

Social Media 52

Social Media Small Business Retail Retail Reference 52

SellBrite

MARCH 7, 2018

Whether it’s receiving a free gift or a generous refund, buyers remember when you take that extra step to create an outstanding shopping experience for them. Sending handwritten thank you cards to new customers is an incredibly easy way to create customer delight. Send Thank You Cards. Incentivize your request on the card.

eCommerce 167

eCommerce Social Media Blog Payment Services 167

SellBrite

MARCH 7, 2018

Whether it’s receiving a free gift or a generous refund, buyers remember when you take that extra step to create an outstanding shopping experience for them. Sending handwritten thank you cards to new customers is an incredibly easy way to create customer delight. Send Thank You Cards. Incentivize your request on the card.

eCommerce 162

eCommerce Social Media Blog Payment Services 162

Ecommerce Platforms

MARCH 17, 2020

It's available to anyone with a smart device, nominally an iPad, for a monthly subscription fee. Abandoned Cart Recovery : This feature is a must-have if you're taking customer retention seriously. Gift cards. Where customer service is concerned, Shopify excels. It happens to the best of us. The Shopify Plan.

eCommerce Platforms 169

eCommerce Platforms Shopify Payment Services Merchant Services 169

Ecommerce Platforms

NOVEMBER 11, 2019

The fact is, about 73% of loyalty programs use this system to engage their customers at a more engrossing level. . For quite a while now, they’ve given loyalty gifts to prime members who shop regularly. Here, a returning customer fetches the set forth perks anytime they refer a new buyer to your retail store.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Ecommerce Platforms

JANUARY 14, 2020

From the traditional ones such as B2Cs (business-to-consumer), B2Bs (business-to-business), C2Bs (consumer-to-business), C2Cs (consumer to consumer), to the forefront models like drop-shipping, subscription services, Saas setups, white labels, and so much more. Such an approach gives you pointers on how to break-even at a proximate interval.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

BigCommerce

OCTOBER 24, 2017

By just being friendly with all your customers or hiring a virtual assistant to do this you can increase your stores customer retention rate and customer lifetime value substantially. Longer content can be used as a gift to customers or as a lead magnet on Facebook. David Berlach, Director, Bohemian Traders.

eCommerce 420

eCommerce Shipping Costs Merchant Services Payment Services 420