Retail TouchPoints

JUNE 23, 2022

After a bit of pushback they have embraced ecommerce, but many of the core functions — merchandising, marketing, customer interactions — tend to still be very store-centric. Today, every retailer needs to think about what role its digital channels as well as its stores need to play together to best serve the customer – profitably.”.

eCommerce 283

eCommerce Omnichannel Channel Fulfillment 283

Steve Dennis

OCTOBER 27, 2021

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. The Fort-Worth store is better executed, but still feels like a store in search of a customer. Local is nothing like a Nordstrom department store.

Department Stores 109

Department Stores Retail Multi-channel eCommerce 109

Steve Dennis

NOVEMBER 26, 2018

but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices. Human-centered. Harmonized.

eCommerce 88

eCommerce Department Stores Games Channel 88

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 274

POS Department Stores Payment Services Point of Sale 274

Sailthru

MARCH 8, 2018

Technology has created a complex customer journey. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. The research firm graded the brands based websites, store locators, fulfillment, ecommerce, email, mobile, and social media. Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. It also takes more staff members to run a retail store.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Steve Dennis

JULY 5, 2017

And considering my last role at the once-storied brand was leading corporate strategy–where my team was mostly focused on trying to fix the mall-based department store format and making the Lands’ End acquisition work–I am far from an impartial or unknowing observer. Suggesting anything else defies credulity.

Shipping Costs 74

Shipping Costs Department Stores Operations Shipping Products 74

Retail TouchPoints

FEBRUARY 10, 2023

But rather than being a disappointment to customers, the beauty brand turned the moment into an exciting event that delighted loyal fans and brought in new ones. No matter the country, customers gravitate toward the fun of the Benefit brand and the feeling they get when they use our products.”

Events 280

Events Marketing Department Stores Customer Data 280

Retail TouchPoints

JULY 13, 2021

Typically we could count on this data to guide us as we plan for the next holiday season. However, with customers avoiding large crowds such as those typically found on Black Friday, we can’t yet know that shopping conditions will be the same this November/December. But what does this mean for 2021? Location, Location, Location.

Travel 261

Travel Supplies Department Stores Shipping Costs 261

Optimizely

AUGUST 27, 2019

The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . So many Zaius customers sharing their stories at #eTailBoston ! Takeaway: Technology will continue to assist when it comes to personalizing the customer experience. So what did we learn?

Channel 150

Channel Department Stores B2C Recommendation 150

Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. To meet these new customer expectations, retailers must deliver a seamless online and offline experience.

Multi-channel 217

Multi-channel Retail Technology Customer Experience 217

BigCommerce

FEBRUARY 13, 2018

The ability to speak directly to your customers and make adjustments has never been easier. Most often, business-to-business sales focus on raw materials or products that are repackaged or combined before being sold to customers. Training your customers to use the new B2B tools is important for adoption. What is Ecommerce?

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

ESW

MAY 23, 2018

Today, with the rise of digital commerce, brands have direct access to their customer base. By bypassing retailers, brands are able to foster long-term relationships directly with their customers. With an online presence and international shipping, brands can sell to customers all over the globe.

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

Korona

AUGUST 4, 2022

One of retail’s biggest struggles is determining what products customers want to buy. So it’s worth noting that assortment planning is also performed differently depending on the store’s location. . Product type alone is not enough to meet customer demand during a given period.

POS 52

POS Retail Clothing Shipping Costs 52

ROI Revolution

AUGUST 5, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? increase over 2019. Ecommerce was up 8.3%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Retail sales as a whole still saw significant yearly growth on Black Friday according to data from Mastercard SpendingPulse. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Last year, low prices and the ability to purchase online were the top concerns for customers.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. month-over-month in April while department stores saw 68.2% Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. Ecommerce sales rose 11.1% sales growth.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. are seeing customers be less willing to pay full price. in 2022 to make up 16.1% December 16.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

More shoppers have also been using their smartphone to pay for products in-store for the first time. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. May 20 update. to a record 10.3%.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Last year, shoppers 1) were more frivolous about their discretionary spend than usual and 2) shopped online more than in stores much more than usual. of consumers say they shop in-store, while 31.9%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Additionally, customers leave far more reviews beginning in November and through the new year. Taking time to respond with solutions to issues shows potential customers that your business cares about its customers. When it comes to large retailers and department stores, 58.2% September 9. increase over 2019.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? increase over 2019. Ecommerce was up 8.3%

eCommerce 78

eCommerce Social Media Payments Payment Services 78