Customer, Customer Experience and Fulfillment

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience

Customer Experience Shipping Costs eCommerce Improvements

Avoid Customer Dismay! Benchmark Your Store Fulfillment Initiatives

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

Fulfillment

Fulfillment Customer Consumer Customer Experience

Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In other instances, customers might expect an upgrade for their trouble.

Shipping Costs

Shipping Costs Customer Experience Supplies Improvements

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

How Technology Fuels Customer Experience and Brand Value

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience

Customer Experience Technology Customer Fulfillment

Delight Customers, Reduce Costs, and Drive Profits With Xparcel from RSL

E-commerce businesses depend on reliable shipping to keep their customers happy. Customers expect online orders to be delivered quickly and at a low cost to them, so when major carriers are bottlenecked, it can directly impact your business's reputation. But all too often, shipping costs become prohibitive, eating into profit margins.

Shipping Costs

Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment

Fulfillment Shipping Costs Omnichannel Retail

Shein Picks Amazon’s Backyard for New U.S. Fulfillment Hub

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. The nearly 10,000-square-foot office space in downtown Bellevue, Wash. will serve as a hub for Shein’s U.S.

Fulfillment

Fulfillment Apparel Customer Experience Operations

Hy-Vee Integrates Instacart Fulfillment Capabilities for Delivery

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment

Fulfillment Order Fulfillment eCommerce Platforms Technology

Walmart Debuts Second In-Store Fulfillment Center in Bentonville

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment

Fulfillment Order Fulfillment Games Customer Experience

How Automation Transforms the Post-Purchase Customer Experience

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. Fulfillment. Of course, customers can’t place orders if there’s no product to sell.

Customer Experience

Customer Experience Payment Services Customer Shipping Costs

Tune Order Management NOW To Create Stellar Customer Experiences This Holiday Season

Forrester eCommerce

OCTOBER 19, 2021

Guide your holiday logistics planning around: 1) speed; 2) fulfillment options; and 3) transparency to create seamless and stellar experiences for your customers. Speed, Options, And Transparency Should Guide Holiday-Season Planning Retailers, get ahead of the holiday-season chaos and prepare your order management processes.

Customer Experience

Customer Experience Management Customer Fulfillment

Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience

Customer Experience Customer Omnichannel Social Media

Freshmart Deploys Ecommerce and Fulfillment Solution

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery.

Fulfillment

Fulfillment Payment Services eCommerce POS

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment

Fulfillment Technology Operations Customer

If You Want To Deliver A Great Customer Experience, Start By Attracting The Right Customers

Forrester eCommerce

APRIL 13, 2020

The perfect experience for your customers is the one that fulfills your brand promise in a way that’s meaningful to them. That’s why simply copying experiences that work for other companies is worse than a dead end: It can lead to well-intentioned efforts that damage your brand.

Customer Experience

Customer Experience Customer Fulfillment Other

Ingka Group’s Ikea Stores to Adopt Fulfillment and Store Operations Solution

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment

Fulfillment Operations Order Fulfillment Omnichannel

Asda Fortifies Omnichannel Approach by Updating OMS and Fulfillment

Retail TouchPoints

MAY 24, 2022

Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management.

Fulfillment

Fulfillment Omnichannel Supplies Clothing

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment

Fulfillment Jewelry Operations Technology

Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Shipping Costs

Shipping Costs Fulfillment Shipping Customer Loyalty

Simon Adds VIP Suite to Kick Off Woodbury Common Expansion

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience

Customer Experience Fulfillment Omnichannel Events

VF Corp. Data Breach Hinders Order Fulfillment During Critical Holiday Period

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Order Fulfillment

Order Fulfillment Fulfillment Operations Consumer

4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment

Fulfillment Order Fulfillment Shipping Costs Social Media

How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

NOVEMBER 18, 2020

The pandemic has permanently altered both customer expectations and supply chain demands, and the best retailers have been working overtime to meet these challenges in new ways. American Eagle Emphasizes Flexibility and Customer Empowerment to Win Over Wary Shoppers.

Customer Experience

Customer Experience Customer Technology eCommerce

Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The Post-Purchase Experience Gap. The time starting from when the retailer ships a package to when it is in the hands of the customer defines the customer’s post-purchase experience.

Customer Experience

Customer Experience Management Shipping Costs Customer

Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

Fulfillment

Fulfillment Payment Services Outdoor eCommerce

Ubers Eats Enhances Customer Experience with Extended Ordering Hours, Live Tracking

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Uber is expanding Uber Eats’ services with new features such as the ability to place orders when grocery stores aren’t open for later delivery, live tracking of orders from store to door and easier product replacements.

Customer Experience

Customer Experience Merchant Services Customer Improvements

Order Management Systems Help Retailers Deliver on Customer Experience

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Describe the current state of fulfillment and delivery.

Customer Experience

Customer Experience Management Customer Fulfillment

The Fulfillment Lab Review: Is This the Fulfillment Solution for You?

Ecommerce Platforms

MAY 30, 2023

With so many fulfillment options on the market, how can businesses decide which offers the best overall service? In this article, we discuss one option worth considering: The Fulfillment Lab. Quick verdict: Overall, The FulfillmentLab stands out as one of the top choices for fulfillment services. Choose your fulfillment centers.

Fulfillment

Fulfillment Shipping Costs Merchant Services Order Fulfillment

At Home Upgrades Omnichannel CX and Fulfillment with new OMS

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Omnichannel

Omnichannel Fulfillment Operations Customer Experience

Empowering store associates to transform your retail customer experience

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates .

Customer Experience

Customer Experience Customer Retail Technology

How Real-Time Inventory Visibility Helps Retailers Improve the Customer Experience

Kibo

OCTOBER 27, 2022

This prompted many retailers to utilize the inventory available in the stores and across the fulfillment centers making it available across the network. Any discrepancies could cause delay in shipping times – increasing the likelihood of cancelled orders due to a bad customer experience. The Ultimate Guide to Order Management.

Customer Experience

Customer Experience Improvements Customer Shipping Costs

Order Routing: The simplest and fastest way to optimize fulfillment—without writing code

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. Determine which are the best locations to ship orders from.

Fulfillment

Fulfillment Shipping Costs Order Fulfillment eCommerce

Walmart Debuts In-Store Parcel Stations to Speed Delivery

Retail TouchPoints

NOVEMBER 22, 2023

“Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment

Fulfillment Operations Customer Experience Blog

Amazon Adds BNPL Option for Business Customers

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement.

Payments

Payments Customer B2B Fulfillment

Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment

Fulfillment Vend Operations Technology

How To Choose an Ecommerce Fulfillment Service

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

Fulfillment

Fulfillment Merchant Services Shipping Costs eCommerce

Better customer experience means targeting people, not buyers

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience

Customer Experience Customer Multichannel Social Media

Better customer experience means targeting people, not buyers

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience

Customer Experience Customer Multichannel Social Media

Removing Friction In The eCommerce Customer Journey

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce

eCommerce Merchant Services Customer Payment Services

The Best Fulfillment Services for Shopify

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. What are the Best Fulfillment Services for Shopify?

Merchant Services

Merchant Services Fulfillment Shipping Costs Shopify

Curbside Is More Than a Fulfillment Option—It’s a New Customer Experience

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. And signs indicate that customers have embraced the option for good. Optimized Two-Way Communication.

Customer Experience

Customer Experience Fulfillment Customer Multichannel

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs

Shipping Costs Merchant Services Customer Shipping Labels

To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

Customer

Customer Retail Social Media Outdoor

Kammac’s ‘Pop-Up’ Fulfilment Service Launch Delivers for Ecommerce Start-Ups & Entrepreneurs

365 Retail

OCTOBER 11, 2023

UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. For rapidly growing start-up ventures, the quality of service provided can be at risk when it comes to outsourcing logistics and fulfilment. “We

Fulfillment

Fulfillment eCommerce Operations Events

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Avoid Customer Dismay! Benchmark Your Store Fulfillment Initiatives

Webinars

Trending Sources

Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Webinars

How Technology Fuels Customer Experience and Brand Value

Delight Customers, Reduce Costs, and Drive Profits With Xparcel from RSL

Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Shein Picks Amazon’s Backyard for New U.S. Fulfillment Hub

Hy-Vee Integrates Instacart Fulfillment Capabilities for Delivery

Walmart Debuts Second In-Store Fulfillment Center in Bentonville

How Automation Transforms the Post-Purchase Customer Experience

Tune Order Management NOW To Create Stellar Customer Experiences This Holiday Season

Four Customer Experience and Commerce Trends That Will Define 2021

Freshmart Deploys Ecommerce and Fulfillment Solution

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

If You Want To Deliver A Great Customer Experience, Start By Attracting The Right Customers

Ingka Group’s Ikea Stores to Adopt Fulfillment and Store Operations Solution

Asda Fortifies Omnichannel Approach by Updating OMS and Fulfillment

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Simon Adds VIP Suite to Kick Off Woodbury Common Expansion

VF Corp. Data Breach Hinders Order Fulfillment During Critical Holiday Period

4 Key Steps to Profitable Store-Based Fulfillment

How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Ubers Eats Enhances Customer Experience with Extended Ordering Hours, Live Tracking

Order Management Systems Help Retailers Deliver on Customer Experience

The Fulfillment Lab Review: Is This the Fulfillment Solution for You?

At Home Upgrades Omnichannel CX and Fulfillment with new OMS

Empowering store associates to transform your retail customer experience

How Real-Time Inventory Visibility Helps Retailers Improve the Customer Experience

Order Routing: The simplest and fastest way to optimize fulfillment—without writing code

Walmart Debuts In-Store Parcel Stations to Speed Delivery

Amazon Adds BNPL Option for Business Customers

Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

How To Choose an Ecommerce Fulfillment Service

Better customer experience means targeting people, not buyers

Better customer experience means targeting people, not buyers

Removing Friction In The eCommerce Customer Journey

The Best Fulfillment Services for Shopify

Curbside Is More Than a Fulfillment Option—It’s a New Customer Experience

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Kammac’s ‘Pop-Up’ Fulfilment Service Launch Delivers for Ecommerce Start-Ups & Entrepreneurs

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