Ecommerce Platforms

SEPTEMBER 20, 2022

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. But ShipStation isn’t for everyone, whether it’s due to the ShipStation pricing, interface, or geographical support. Label printing.

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

lateshipment

MAY 6, 2023

Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. But most eCommerce brands, who take a top effort to convert prospects into customers, unwillingly neglect to do the same for what comes after.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Communication between the customer and the store has been a huge challenge.

Customer Experience 118

Customer Experience Management Customer Fulfillment 118

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing.

Management 256

Management POS Shipping Costs Supplies 256

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs 296

Shipping Costs Merchant Services Customer Shipping Labels 296

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. The data from these IoT solutions allows store managers to recognize when defined processes aren’t followed so that issues can be resolved swiftly.

Shipping Costs 246

Shipping Costs Retail Operations Technology 246

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. You pick it, pack it, and ship it via an expedited service from your shipping partner. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. A form of this article originally appeared on Stitch Labs.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Shipping Costs 268

Shipping Costs eCommerce Customer Shipping 268

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward.

Supplies 300

Supplies Shipping Costs Fulfillment Customer Experience 300

lateshipment

SEPTEMBER 29, 2023

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year. Why are shipping notifications important?

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping Costs 252

Shipping Costs Shipping Customer Experience Information 252

RetailMinded

APRIL 26, 2024

The growing ecommerce landscape represents an incredible opportunity for SMBs, allowing them to expand their reach into new geographies and connect with customers worldwide. One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

lateshipment

AUGUST 17, 2023

Just like choosing what they want to buy, customers have been showing increasing involvement in sending it back (be it for any reason). This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. This is where a Returns Experience Management solution comes into play.

Management 130

Management eCommerce Payment Services Merchant Services 130

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. The Ultimate Guide to Order Management. Download Now.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. respectively.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 289

Shipping Costs eCommerce Retail Merchant Services 289

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. Returns is just one example.” .

Shipping Costs 331

Shipping Costs eCommerce Merchant Services Retail 331

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 232

Shipping Costs eCommerce Customer Experience Recommendation 232

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 224

Shipping Costs Improvements Live Chat Retail 224

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

MAY 2, 2024

Loyalty programs are a common (and undeniably effective) tool for retailers to gather data and build customer lifetime value, but perhaps they’ve become a little too common. of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). As a whole, loyalty programs are quite popular.

Subscription 266

Subscription Shipping Costs Payment Services Payments 266

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. Order management is also made easy with ShipBob's order management software.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. The post-purchase experience refers to what happens after a customer has made a purchase.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

lateshipment

MAY 13, 2021

Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. This heightened sense of anxiety accompanied by lack of effective customer communication and engagement is what the retail pundits call, ‘ the big post-purchase customer experience gap ’.

Shipping Costs 130

Shipping Costs Shipping Customer eCommerce 130

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Customer eXperience” is a complex mixture of tangible and intangible features that fit together like gears in a mechanism.

Arts 239

Arts Customer Shipping Costs Customer Experience 239

lateshipment

JULY 29, 2022

That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer? One of the best ways to retain your customers is to offer them a great customer experience.

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

Retail TouchPoints

MARCH 17, 2022

71% of Boomers look for the most competitive prices (meaning they’re 25% more likely than the average consumer to compare prices before buying). While these customers aren’t as interested in taking on their own DIY projects, they are interested in dealing with knowledgeable staff.

Improvements 284

Improvements Home Furnishings Shipping Costs Customer 284

Groove

DECEMBER 18, 2023

It helps developers complete the journey from concept to live application, eliminating server management and infrastructure complexities. This flexibility is coupled with robust security measures to make sure that custom apps run safely and reliably. How We User Heroku For eCommerce (BigCommerce, Shopify, etc.)

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195