Forrester eCommerce

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Omnichannel 332

Omnichannel Operations Retail Customer 332

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 274

Fulfillment Operations Order Fulfillment Omnichannel 274

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. We pay attention to our customers’ desired preferences and listen to them every second of every day — including their expectations of a seamless shopping experience.

Omnichannel 215

Omnichannel Fulfillment Social Media Operations 215

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions.

POS 230

POS Customer Experience Customer Technology 230

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 311

Operations Omnichannel Customer Experience Consumer 311

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

Fulfillment 254

Fulfillment Omnichannel Supplies Clothing 254

365 Retail

NOVEMBER 28, 2022

On the one hand, operational changes and on the other hand, changes linked to the user experience. If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. With current retail management practices, brands focus on making digital experiences more physical.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 228

Customer Experience Fulfillment Omnichannel Events 228

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. As a result, consumers are expecting customized products marketed with relevance via their preferred medium. By Agnes Law, Schawk! In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Forrester eCommerce

MARCH 31, 2020

Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use. Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do.

Omnichannel 321

Omnichannel Retail Operations Information 321

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ said David Spector, Co-founder and Chairman of ThirdLove. pointed out.

Omnichannel 229

Omnichannel Social Media Shopify Shipping Costs 229

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos.

Payment Services 227

Payment Services Operations Omnichannel Fulfillment 227

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 262

Fulfillment Shipping Costs Omnichannel Retail 262

Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.

Omnichannel 181

Omnichannel Accessories Apparel Fashion 181

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

Omnichannel 202

Omnichannel Payment Services POS Jewelry 202

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. Digital Transformation Required Building Trust In Burton’s Data.

Omnichannel 259

Omnichannel eCommerce POS Operations 259

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. We just did an event with 100 influencers at our Hollywood store.

Omnichannel 273

Omnichannel Social Media Mobile Fashion 273

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

MAY 3, 2023

million new customers the grocer attracted that year. While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. million new customers this year.

Omnichannel 216

Omnichannel Customer Experience Improvements Customer 216

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. Partners are key to that effort, particularly […].

Customer Experience 195

Customer Experience Omnichannel Customer Operations 195

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Forrester eCommerce

NOVEMBER 24, 2019

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively.

Omnichannel 413

Omnichannel Multichannel Retail Operations 413

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Omnichannel 182

Omnichannel Fulfillment Operations Customer Experience 182

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US.

Omnichannel 299

Omnichannel Webinar Merchant Services Supplies 299

Digital Doughnut

APRIL 24, 2024

Discover how key omnichannel ecommerce marketing strategies can enhance customer experience and maintain competitiveness in the online marketplace.Discover how key omnichannel ecommerce marketing strategies can enhance customer experience and maintain competitiveness in the online marketplace.

Omnichannel 52

Omnichannel eCommerce Marketing eCommerce Marketing 52

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. “You Brooklinen’s digital operations remain an important part of the business.

Operations 250

Operations Shipping Costs Omnichannel Customer Data 250

Retail TouchPoints

JULY 19, 2023

By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.

POS 196

POS Mobile Omnichannel Accessories 196

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 205

Books Merchant Services Payment Services Customer 205

Wiser

FEBRUARY 6, 2023

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. This means that any businesses that aren’t already creating an omnichannel experience are lagging behind.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 252

Omnichannel Shipping Costs Operations Fulfillment 252

Retail TouchPoints

MAY 3, 2024

By introducing Caper Carts and FoodStorm, we’re allowing customers to access what they love most about shopping online and bringing those elements into our stores. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 219

Retail Omnichannel Mobile Operations 219

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.

Omnichannel 246

Omnichannel Shipping Costs Operations Books 246

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. As businesses move online, quickly adapting to maintain a seamless customer experience has become mandatory. Email works well for intricate customer inquiries.

Omnichannel 230

Omnichannel Live Chat Channel Improvements 230

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

Retail TouchPoints

JUNE 15, 2022

If the shipment was late, maybe someone had to get up earlier to stock the shelves, or a customer or two couldn’t find what they wanted and had to go to a different store. Enter omnichannel commerce — and an extra layer of service and complexity over your existing supply chain operation. You need to do both.

Supplies 246

Supplies Customer Omnichannel Shipping 246