Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Retail TouchPoints

JANUARY 23, 2023

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse creates compelling opportunities for the retail industry to engage with customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

ecomdash

APRIL 23, 2019

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers. But it’s not enough to just have loyalty programs.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Social media engagement.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

JULY 14, 2021

A business’s success mainly relies on its customers. Customer satisfaction can make or break your business, making it one of the most important things that business owners should constantly monitor. As a business owner, it’s vital to understand your customers. Dull, boring, and badly designed websites frequently repel customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 238

Omnichannel Social Media Customer Loyalty Customer Experience 238

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . You can also focus on the channels where your customers go the most and sell to them there.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Omnisend

APRIL 5, 2023

This is the time to show your human side: quickly acknowledge the mistake and reassure customers that you’ve got it under control. Handled correctly, a mistake can help to increase customer loyalty. The longer you leave it, the more customers will panic. Is this going to cost me in lost revenue? How do I fix this?

Customer Loyalty 78

Customer Loyalty Customer Social Media Document 78

Retail TouchPoints

MAY 1, 2024

What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love. Research indicates a 40% improvement in mood with exposure to pleasant scents. These strategies work together to forge unforgettable brand moments, turning aimless browsing into active discovery.

Technology 284

Technology Arts Payments Customer Loyalty 284

RetailMinded

DECEMBER 6, 2022

Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? The term “digital” refers to both the Internet as well as mobile devices that allow customers to buy products from anywhere at any time.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 254

B2B eCommerce BigCommerce Omnichannel 254

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 278

Social Media Multi-channel Customer Loyalty Shopify 278

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 314

Retail Customer Loyalty Games Reference 314

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 273

Customer Multi-channel Channel Customer Experience 273

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Customers are now being forced to make do with less. Take a moment to think about how you can truly be there for your customers during this time.

Customer Loyalty 73

Customer Loyalty Customer Retail Banking 73

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

DECEMBER 13, 2023

With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Additionally, glass is infinitely recyclable.

Beauty and Health 243

Beauty and Health Social Media Consumer Customer Loyalty 243

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. If you mostly have negative reviews, that equals lost business.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 314

Customer Experience Customer Omnichannel Social Media 314

lateshipment

JUNE 24, 2021

Post-purchase Interactions and Customer Delight. Some customers may get satisfied with the delivery experience, when it is in the control of the shipping carrier. However, it is to be noted that mere satisfaction does not create brand loyalty nor encourage positive word of mouth. Branded Order Tracking Pages.

Customer 130

Customer Shipping Costs Social Media Shipping 130

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 working with the leading agencies, publishers and marketers across digital media.

Social Media 264

Social Media Channel Customer Loyalty Banking 264

Retail TouchPoints

MAY 31, 2023

The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business. Remember that your response will be visible to other customers, and it’s crucial to maintain a positive tone. Thank the customer for their feedback. Remain calm. Respond promptly.

Merchant Services 267

Merchant Services Improvements Social Media Mobile 267

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Types of eCommerce Loyalty Programs. A tiered system creates levels of loyalty.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Kissmetrics

AUGUST 17, 2021

A brand awareness campaign aims to improve your brand’s “recognizability” to your target audience. You’re trying to ensure your ideal customers have the right impression of your brand. Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

ESW

JULY 12, 2023

Soliciting ecommerce customer reviews have become a ubiquitous part of the post-purchase experience. Recent research shows that 95% of consumers consult customer reviews before making a purchase , and 30% of customers research reviews for every purchase they make. Product pages with reviews achieve 3.5 times higher conversions.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. Customers often need additional information and reassurance from the support team.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. Preserving customer trust and privacy should be top-of-mind for retailers looking to make generative AI a bigger part of their holiday shopping strategy. In fact, seven out of 10 marketers in the U.S. to demystify generative AI.

Toys 245

Toys B2C Social Media Accessories 245

Kissmetrics

JANUARY 19, 2021

Improve Brand Personality. Eighty-six percent of customers opt for companies with an honest, upfront, and authentic identity, and voice tweets instantly make your brand feel more real and sincere. Here’s how to improve your brand personality using voice tweets. Interact With Customers. Act as Customer Service.

Social Media 291

Social Media Customer Loyalty Improvements Customer 291

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. Whenever a customer opens their wallet, they need to feel this. Tried on and purchased?

Customer Loyalty 301

Customer Loyalty Social Media Customer Experience Fashion 301