Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. But despite representing $309 billion in lost sales for U.S. Returns is just one example.” .

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Subscription programs.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service?

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. And within ecommerce, subscription models are becoming increasingly popular. Look no further than the highly anticipated launch of Walmart’s new subscription membership offering to compete with Amazon Prime.

Customer 277

Customer Subscription Food and Beverages Shipping Costs 277

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

Ecommerce Platforms

FEBRUARY 26, 2023

In one report, researchers found 78% of customers say they’re more likely to buy something with an environmentally-friendly label. Similar to dropshipping vendors, they take over the work of producing, packing, and shipping products for ecommerce brands, so they don’t have to worry about fulfillment.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Wiser

OCTOBER 11, 2023

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Ecommerce Platforms

JULY 9, 2022

With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. The solution also allows business owners to access customer profiles, inventory management, and payment processing in the physical world, with the Shopify POS app.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

OCTOBER 5, 2020

The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. Walmart+ gives the retail giant’s customers a good reason to keep shopping with it during the pandemic, and free shipping could provide an edge as retailers compete over smaller wallets this year.

Shipping Costs 207

Shipping Costs Subscription Shipping Customer Loyalty 207

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ESW

MARCH 5, 2024

Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product. It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g.

Subscription 64

Subscription Payment Services Payments Shipping Costs 64

Ecommerce Platforms

JULY 21, 2021

From extensive product options, marketing and SEO tools, customer management features, and much more besides, both Shift4Shop and Shopify have lots to offer. Simply select your preferred theme, customize it to your liking, and upload your first products. There's a choice of pricing plans that suit different budgets.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Groove

FEBRUARY 18, 2022

In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy. Klaviyo flows allow merchants to automate their communications with prospects, leads and customers. The Price-Drop trigger. VIP Customer Flow. The Date trigger.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. How will they find your website? Choose your domain name.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Ecommerce Platforms

APRIL 3, 2020

Your B2B platform will give you everything from a customizable checkout experience that you can use to convert customers, to marketing tools and analytics. Whether you’re selling to a company or an end-customer, you’re going to need a strategy for building relationships with your target audience. Deliver recurring subscriptions?

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience. Free shipping leads to more orders.

Improvements 98

Improvements Payment Services POS Payments 98

Omnisend

MAY 3, 2021

When looking for products, a customer will always want to get the most bang for their buck. This perpetual negotiation is the heart of pricing strategies, which often calls to consider a discount pricing strategy. What is a Discount Pricing Strategy? Types of Discount Pricing.

Shipping Costs 78

Shipping Costs Merchant Services eCommerce Travel 78

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. Customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Ecommerce Platforms

APRIL 13, 2020

Initially, this was intended for enterprise-level businesses with developers on hand and came with a high price tag. You'll need to research all this yourself, while many Magento alternatives factor these costs into their packages to provide a more streamlined service. Instant purchase options for your customers. Global selling.

Magento 104

Magento Shipping Costs Volusion Merchant Services 104

Ecommerce Platforms

FEBRUARY 2, 2023

For instance, if Shopify was to change its pricing or features, you would only have two choices: Stay and accept whatever they decide, or migrate to another service. It’s an open-source ecommerce tool that promises endless customization for merchants wanting to scale their businesses. Cue, Medusa.js So instead, Medusa.js

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

Ecommerce Platforms

JANUARY 13, 2020

Data-backed numbers show that the custom T-shirt printing niche alone is expected to hit $10 billion by 2025. . It’s now easier than ever to custom-print stuff like drawstring bags, hoodies, or cushion covers, in just a click. Customer support. This guide gives a full account of how each platform stacks up in the market.

Merchant Services 212

Merchant Services Payment Services Shipping Costs Fulfillment 212

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

Subscription 46

Subscription Social Media Customer Retention Article 46

Ecommerce Platforms

AUGUST 25, 2021

You can combine an online store with the Shopify POS hardware or simply stick with a system for collecting payments from customers in person. That's why we put together a guide that outlines every piece of available Shopify POS hardware, along with information on how much it costs, where to buy it from, and how to set it up.

POS 223

POS Shopify Payment Services Merchant Services 223

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. Customers pay between $60 to $120 per year for access to stores, regardless of what they buy. At first, it was effectively an upfront payment on shipping costs.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Ecommerce Platforms

SEPTEMBER 16, 2019

As a merchant looking forward to starting a new ecommerce business, this is a means to fetch potential customers. Practically speaking, here's what should be on your checklist: How often does a specific product get returning customers? You need to compare their pricing techniques. So that begs the pertinent question.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Omnisend

MAY 12, 2020

. “Thank you for your order” isn’t the end of the customer journey—it’s just a step within it. The modern-day customer journey is far from linear, and the truth is, it never really ends. It takes multiple touch-points across several channels for a customer to make a purchase.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 75

Customer Loyalty Customer Jewelry Social Media 75

MagentoBrain

JUNE 8, 2023

By identifying a specific market or product category that is not well-served, you can create a unique selling proposition and attract a loyal customer base. You'll also need to create a strong brand identity and marketing strategy to differentiate yourself and attract customers. For example, t-shirts, mugs, or phone cases.

eCommerce 59

eCommerce Payment Services Beauty and Health Payments 59

Retail TouchPoints

SEPTEMBER 21, 2021

The thought was, if you can get people shopping online on BFCM for some crazy deal, you can make them repeat customers. How to Get the Most Value From Your Loyalty Program This Season. Salesforce anticipates 50% of new loyalty program signups will go dark after December 2021.”.

Payments 235

Payments Payment Services Customer Experience Social Media 235

UpSellIt

MARCH 6, 2019

Car salesmen have long been known for using tactics like prize wheels and contests to draw in customers. Mertz’s idea seems simple enough today; instead of sending out sales-people, he simply started selling subscriptions by mail. Here are a few ways to incorporate gamification into your customer experience. Rewards Programs.

Customer 62

Customer Shipping Costs Games Magazine 62