lateshipment

MAY 24, 2024

Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or delivery, etc. Product returns are an inevitable and frequent part of e-commerce.

eCommerce 130

eCommerce Merchant Services Improvements Operations 130

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 281

Customer Experience Shipping Costs eCommerce Improvements 281

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line.

eCommerce 224

eCommerce Retail Shipping Costs Shipping 224

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As There’s plenty more ecommerce inspiration where that came from!

Technology 246

Technology eCommerce Outdoor Consumer 246

Forrester eCommerce

MARCH 26, 2024

To meet customers in their moments, marketers must design, execute, and optimize interactions across the full range of devices, channels, and touchpoints where consumers engage with a brand. Meanwhile, the marketing landscape continues to evolve with new technologies, data deprecation, and sophisticated consumers.

Technology 468

Technology Marketing Channel Consumer 468

Retail TouchPoints

JUNE 30, 2020

Acquia , a digital experience company, and Kibo have announced a strategic partnership designed to help retailers deliver frictionless commerce. The two companies will empower brands to create headless e-Commerce experiences through a unified customer view, and optimize engagement across the customer journey with shoppable content.

eCommerce 283

eCommerce eCommerce Technology Order Fulfillment Fulfillment 283

lateshipment

JULY 12, 2022

Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Negative comments from dissatisfied customers could drive potential customers to your competition.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Essential free e-commerce marketing tools to outshine your competitors 1.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Kissmetrics

FEBRUARY 11, 2021

Pop-up shops are a fantastic opportunity for brands, both big and small, to connect with customers and drive sales. Physical pop-up shops are ideal for e-commerce brands to experiment with a physical store without fully committing to a permanent location. 5 Examples of E-Commerce Pop-Up Shops. billion brand.

eCommerce 288

eCommerce Toys Social Media Fashion 288

Kissmetrics

JULY 8, 2021

Far from just a customer-facing app, it has a lot to offer e-commerce companies. In this guide, I’m going to explain how e-tailers can start using BrickSeek right now to boost their sales and revenue. Why Should E-Commerce Companies Use BrickSeek? BrickSeek for E-Commerce Companies Conclusion.

eCommerce 316

eCommerce Shipping Costs Information B2C 316

Kissmetrics

SEPTEMBER 23, 2020

A chatbot for e-commerce gives you the power to engage with new, existing, and potential customers with real-time, text-style messaging, without actually providing (and paying for!) Through carefully scripted conversations, your brand can provide your customer base with support, information, and resources 24/7.

eCommerce 265

eCommerce Information Recommendation Customer 265

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Because fraudsters are becoming more sophisticated and have more opportunities as the ever-growing ecommerce boom drives waves of shoppers online. Why is this happening?

Merchant Services 281

Merchant Services Payment Services Technology eCommerce 281

Retail TouchPoints

AUGUST 22, 2024

NBCUniversal has announced a new partnership with video commerce platform TalkShopLive to create shoppable livestreams. The livestream will be viewable and shoppable across TalkShop.Live, Eonline.com, E!’s This partnership is transformative for talent, brands and retailers looking to reach new customers and drive sales.”

eCommerce 256

eCommerce Point of Sale Books Games 256

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

Technology 270

Technology eCommerce Shipping Costs Games 270

lateshipment

NOVEMBER 8, 2023

Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate them to click that “BUY” button, make a successful sale, and bring in profits.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities. The company aims to grow its member base from 5 million to 8 million by 2030.

Technology 273

Technology Order Fulfillment Fulfillment Operations 273

Kissmetrics

APRIL 8, 2021

IaaS is one acronym you might have seen, but what does it mean, and how can it affect your e-commerce store? Along with PaaS and SaaS , these acronyms describe the different ways businesses can use cloud technology, and choosing the right one for your e-commerce store can make a big difference.

eCommerce 258

eCommerce Shopify Magento Technology 258

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. Here are some tips categorized via different stages of the customer journey to help you do just that.

eCommerce 130

eCommerce Shipping Live Chat Customer 130

Forrester eCommerce

MARCH 17, 2023

Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.

Customer Experience 362

Customer Experience Operations Technology Marketing 362

Retail TouchPoints

SEPTEMBER 4, 2020

However, when e-Commerce sales spike 4X in a matter of days, even strong retailers can feel the strain. Previously, Loblaw’s e-Commerce sales were a fraction of its brick-and-mortar business — but that was changing in a hurry. It works like this: customers order as usual through the PC Express web site or mobile app.

eCommerce 287

eCommerce Fulfillment Technology Operations 287

365 Retail

MARCH 10, 2024

As more companies rely on online sales and marketing, the e-commerce landscape is growing. If you want to launch an e-commerce business or just plan to stay competitive, it’s essential to be aware of the trends that redefine the industry landscape. Let’s explore the paramount e-commerce trends of 2024.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

Retail TouchPoints

AUGUST 19, 2020

But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while remaining independent of giant e-Commerce marketplaces. .

eCommerce 261

eCommerce Merchant Services Games Payment Services 261

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. There are many recent examples of companies in the e-Commerce world adapting their CX in innovative ways. Lancôme Lipstick Augmented Reality.

eCommerce 274

eCommerce Shipping Costs eCommerce Technology Customer Experience 274

Groove

OCTOBER 11, 2024

Businesses want a reliable means to reach customers and keep them engaged. Understanding Text Message Marketing Both MMS and SMS text message marketing allow you to contact customers almost instantly. SMS, or short messaging service, and MMS, or multimedia messaging service, enable you to reach customers through their cellphones.

Merchant Services 327

Merchant Services eCommerce Platforms eCommerce Marketing 327

Forrester eCommerce

SEPTEMBER 11, 2023

Technology Alignment: The Key To Powering Customer-Obsessed Growth You’ve likely suspected it and maybe have even said it out loud: Aligning technology with customer objectives can ignite significant growth. The data backs this up decisively.

Technology 434

Technology Events Customer Information 434

lateshipment

MAY 15, 2023

You might have some of the best products that are also the customers’ need of the hour. You are confident of making a sale but somehow the customer who has passed through stages of funnels doesn’t become your customer. The Role of Shipping Policies in Your Business For the e-commerce novice here, let’s revisit things a little.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Groove

OCTOBER 3, 2024

Marketing is the lifeblood of eCommerce stores, but it's also something that many store owners struggle to navigate. If you are interested in growing your brand's customer base and generating more sales, here are all the key factors you need to consider before choosing the best digital marketing company for your needs.

eCommerce 276

eCommerce Marketing Social Media PPC 276

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. The crisis has become the biggest stumbling block e-commerce businesses would ever face in history. Why is Customer Support Imperative During BFCM 2021?

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Forrester eCommerce

OCTOBER 15, 2020

It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed. Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing.

Technology 546

Technology Customer 546

Digital Doughnut

OCTOBER 29, 2024

Attracting new customers is no longer enough to sustain long-term business success. Retaining existing customers has become the cornerstone of profitable growth, and at the heart of this strategy lies exceptional customer service.

eCommerce 75

eCommerce Customer eCommerce Technology Customer Experience 75

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Customer 259

Customer Live Chat Social Media eCommerce 259

Retail TouchPoints

OCTOBER 10, 2024

Walmart will leverage proprietary AI, generative AI and retail-specific Large Language Models (LLMs) to provide hyper-personalized customer experiences and improve customer service. Leveraging Gen AI to Improve Customer Support To better support customer care, Walmart has developed a system of proprietary gen AI platforms.

Customer 274

Customer Technology Improvements Customer Experience 274

Retail Technology Review

MARCH 13, 3500

As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers.

Mobile 142

Mobile Shopify Technology eCommerce 142

Kissmetrics

OCTOBER 4, 2021

This means preparing your e-commerce site for this busy period is essential to success. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Here’s your 15-step checklist to get your e-commerce site ready for Black Friday and holiday shopping.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

lateshipment

MARCH 10, 2023

In today’s e-commerce space, video marketing has turned out to be one of the most important forms of content to promote products. This specialty has led to e-commerce stores quickly turning to video to grow their businesses. This specialty has led to e-commerce stores quickly turning to video to grow their businesses.

eCommerce 130

eCommerce Marketing Merchant Services Social Media 130

lateshipment

JANUARY 23, 2023

With new e-commerce stores springing up around the internet every other day, the competition is getting more fierce than ever. The challenge is to not only attract customers but be able to make them repeat purchases from the store. With this in mind, all the e-commerce companies are utilizing every possible way to gain shoppers.

eCommerce 130

eCommerce Social Media Other Events 130

Forrester eCommerce

MAY 3, 2024

We’re excited to announce that we’ve finalized our selections for Forrester’s top emerging technologies for 2024. We’ll spotlight the top 10 emerging technologies in our main report that will publish in late June. And then we’ll release a report in July on technologies 11-20.

Technology 441

Technology Customer 441