Forrester eCommerce

JANUARY 11, 2022

The “Security Services Flywheel” is based on the Disney Flywheel. It serves as an explainer on why security services continue to stay relevant, no matter how sophisticated products get.

Customer 368

Customer 368

Forrester eCommerce

FEBRUARY 11, 2022

Get tips on how improving application security can help you secure your products and retain the trust of your customers.

Customer 195

Customer Improvements 195

Forrester eCommerce

FEBRUARY 24, 2023

2022 didn’t let up on the security incidents – according to Forrester’s 2022 Security Technographics Survey, 74% of security decision makers experienced at least one data breach at their firm in the previous twelve months.

Management 370

Management Customer 370

Forrester eCommerce

APRIL 9, 2024

But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. High-performance IT is the pursuit of continuously improving business results through technology. And this is where digital sovereignty comes into play.

Technology 214

Technology Improvements Customer 214

Retail TouchPoints

APRIL 3, 2023

Employing tactics ranging from social engineering to credit card skimming, criminals can attack anywhere along the supply chain, from payment system providers to customers. Prioritize AD security gaps caused by misconfigurations and lapses. Finding the gaps in security is, of course, the first step in closing them.

Payment Services 300

Payment Services Payments Retail Operations 300

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Forrester eCommerce

JANUARY 17, 2024

Securing technology is hard. It’s another challenge entirely when that technology operates off our planet. Space systems — a combination of ground systems, space vehicles, and networks designed to perform space-based tasks — are comprised of complex, interconnected technologies that require their own discipline of resilient engineering.

Management 271

Management Technology Operations Customer 271

Retail TouchPoints

OCTOBER 2, 2023

Security issues are top-of-mind with retailers: theft and threats of violence in retail locations are making headlines, including Target ’s recent announcement that it would close nine stores in four cities. The body cams, worn by uniformed and K-9 officers as well as plainclothes security people, were implemented in April and May 2023.

Social Media 264

Social Media Document Operations Supplies 264

BigCommerce

APRIL 28, 2021

Customer expectations have never been higher… Ecommerce is a rapidly growing industry with many exciting innovations happening all the time.

eCommerce 406

eCommerce Customer 406

Forrester eCommerce

MARCH 14, 2023

As part of Forrester’s research into securing what you sell, we have long advocated for security leaders to overlay their own activities with the rest of the product team and to engage in the product lifecycle before the product has even been defined.

Management 195

Management Customer 195

Forrester eCommerce

MARCH 23, 2021

When we launched the most recent Forrester Analytics Business Technographics® Security Survey, it was summer of 2020. We’d been in quarantine for about three months, and firms had long since realized that they needed to digitally transform their businesses (and fast) in order to survive the new normal.

Customer 479

Customer 479

Forrester eCommerce

SEPTEMBER 29, 2021

One of the biggest challenges of being a security industry analyst is finding when and how to define new market segments. The most common question we get from security vendors confused as to […]. We both had to do this recently — Jeff with managed detection and response and Allie with extended detection and response (XDR).

Definition 370

Definition Marketing Management Operations 370

Forrester eCommerce

JULY 31, 2020

Low-code platforms speed delivery of applications, but are they secure? We’re still gathering information, but we’ve discovered that: Low-code security is not well understood. Even vendors with extensive security investments acknowledged that […].

Information 476

Information Management Customer 476

Forrester eCommerce

JUNE 16, 2021

and “Security teams hate their SIEM!” SIEMs (security information and event management systems) — especially those that have evolved into security analytics platforms — are not what […].

Events 472

Events Information Management Operations 472

Forrester eCommerce

NOVEMBER 21, 2019

This week, I attended IBM’s fifth annual Security Summit in New York City, an exclusive event for a who’s who of IBM’s security customers. This is my third year attending, and I always look forward to going for a few reasons: 1) This is a small, targeted half-day security conference — perfect for a forced […].

Events 471

Events Customer 471

Forrester eCommerce

JUNE 21, 2023

Forrester is thrilled to announce its inaugural Security & Risk Enterprise Leadership Award, which will recognize security organizations that have transformed the security, privacy, and risk management functions to fuel long-term success. Learn how to apply here.

Management 195

Management Customer 195

Forrester eCommerce

APRIL 12, 2021

How long does your organization retain customer, employee, and sensitive corporate data, and how do you go about disposing of it? In the absence of explicit regulatory mandates, when and how to delete different types of records and personal data can become a tug-of-war between line of business, legal, and security teams.

Telecommunications 446

Telecommunications Customer Customer Data 446

Retail TouchPoints

SEPTEMBER 8, 2022

Ecommerce companies have to balance two big ideas right now: A low-friction customer journey that turns into a high conversion rate; and A high-security marketplace that is compliant with government mandates. Why Conversion and Security Aren’t Mutually Exclusive. Conversion and security can actually be friends.

Payment Services 276

Payment Services Payments Social Media Information 276

Retail TouchPoints

NOVEMBER 30, 2022

Retailers are actively seeking enhanced security technologies to mitigate risks and prevent theft before it happens. In-store measures like increased security presence and surveillance can be helpful, but law enforcement and security personnel should focus on preventing theft and loss before it occurs.

Technology 299

Technology Electronics Events Travel 299

Forrester eCommerce

NOVEMBER 4, 2021

Before I joined Forrester, my colleagues Jeff Pollard and Amy DeMartine initiated our product security research, leading to our first report on the topic, Secure What You Sell: CISOs Must Tackle Product Security To Protect Customers.

Customer 195

Customer Marketing Management 195

Forrester eCommerce

OCTOBER 9, 2020

When I was working at @stake in the early 2000s, most of my client engagements were in application security. Grep’ was an important security tool. I did a number of code reviews that actually involved people handing me stacks of paper to go through. When I was involved in application penetration tests, we used a […].

Technology 346

Technology Management Customer 346

Forrester eCommerce

JANUARY 17, 2023

During the earliest stages of new product development, product teams iterate rapidly on product concepts to learn about customer requirements. Each iteration, commonly called minimum viable product (MVP), helps the product team answer a question about customer requirements, priorities, or usage scenarios.

Customer 195

Customer Management 195

Forrester eCommerce

OCTOBER 2, 2023

We have a national day or month for just about everything. Some of my personal favorites include National IPA Day (first Thursday in August), National Waffle Day (August 24), National Rescue Dog Day (May 20), and National Insider Threat Awareness Month (September).

Management 421

Management Customer 421

Retail TouchPoints

JUNE 29, 2022

But businesses should also take into consideration how their security comes into play in the space. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Maximize the Visibility and Power of Your Security Cameras. Evaluate Your Retail Store’s Location.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

Fulfillment 240

Fulfillment Technology Customer Experience Consumer 240

Forrester eCommerce

JULY 11, 2023

Not only will this cultivate an unpleasant environment, but it also has the potential to ruin your security team’s […]

Customer 195

Customer 195

Forrester eCommerce

SEPTEMBER 22, 2023

This is a massive investment and win for Cisco from two perspectives: observability and security. Similarly on the security side, Cisco […] On Sept 21, Cisco announced its intention to buy Splunk for $28B in cash, it’s largest acquisition ever and fourth this year.

Customer 488

Customer Information Operations Technology 488

Retail TouchPoints

OCTOBER 11, 2022

Perry Ellis has rolled out expanded and secure pickup options for customers who use the company’s buy online, pick up anywhere services, through a partnership with alternative delivery platform Via.Delivery. Not only are we giving shoppers flexible delivery options, we’re providing them secure locations to hold their packages.”.

Shipping Costs 264

Shipping Costs Shipping Fulfillment eCommerce 264

Forrester eCommerce

FEBRUARY 18, 2020

S&R pros can’t build a security culture by themselves. Security champions act as extra members of the security team; these people have connections across the organization and can translate security-speak into a language that everyone can understand.

Customer 369

Customer 369

Retail TouchPoints

MARCH 14, 2023

These smart systems can help enhance security and prevent shoplifting occurrences by repeat offenders, as well as gather invaluable anonymized data to inform marketing and store planning decisions. Once flagged, security personnel can keep a closer eye on the individual or escort them out if they’re banned from the premises.

ACH 262

ACH Retail Technology Information 262

Retail TouchPoints

JULY 21, 2022

Wade are putting a microscope on how social networks, retailers and other apps are using health data and other Personal Identifiable Information (PII) to create a customized (and helpful) user experience. Having greater control over how their personal data is used would make many consumers feel more secure ( 51% ), even empowered ( 49% ).

Marketing 279

Marketing Consumer Information Customer Retention 279

Forrester eCommerce

OCTOBER 28, 2021

How will that impact security concerns in 2022? Continued uncertainty has put more emphasis on third-party relationships and collaboration.

Management 370

Management Customer 370

Forrester eCommerce

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. This year’s overarching theme involves protection (as you might expect) — but not exactly in the way you’d think in the context of security.

Recommendation 195

Recommendation Technology Other Management 195

Forrester eCommerce

MAY 16, 2023

Making wise decisions is crucial in such turbulent times, which puts additional pressures on security pros. In our analysis of Forrester’s Security Survey results, we found that: While tech layoffs dominate the headlines, cybersecurity hiring remains strong. In 2022, Twitter, Meta, and Amazon were at […]

Customer 195

Customer 195

Forrester eCommerce

MAY 14, 2020

The novel coronavirus is also affecting security and risk […]. Organizations in many industries and regions now face an uncertain and rapidly deteriorating economic outlook because of efforts to contain the novel coronavirus and its life- and health-threatening impacts.

Management 404

Management Customer 404

Forrester eCommerce

JUNE 12, 2020

Developer security champions are members of the development team that can translate application security into a language that the rest of the developers can understand. These champions embed application security knowledge where it’s needed most: with the dev team.

Management 361

Management Customer 361

Forrester eCommerce

MAY 21, 2021

Earlier this week, an op-ed published on The Hill sent infosec Twitter into a tizzy by blaming cybersecurity industry best practices for recent high-profile security breaches. For us, the security team at Forrester, the op-ed furthered a number of security myths that we felt compelled to bust here.

Other 370

Other Management Customer 370