Conversational Commerce: Why You Should Consider a Native Ecommerce Chatbot
GetElastic
MAY 14, 2020
Despite the buzz around AI’s potential to make ecommerce as personal and natural as an in-store visit, fully-baked intelligent shopping assistance remains several years away. According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation.
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