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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
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A 15 Step Checklist to Prepare Your E-Commerce Site for Black Friday and Holiday Shopping

Kissmetrics

This means preparing your e-commerce site for this busy period is essential to success. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Here’s your 15-step checklist to get your e-commerce site ready for Black Friday and holiday shopping.

eCommerce 259
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8 Tips to Handle the E-commerce Holiday Rush

lateshipment

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. The holiday season is the best time to spread the word about your product and e-commerce business.

eCommerce 130
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BFCM 2022: 22 E-commerce Insights to Maximize Sales

lateshipment

Since we’ll be talking extensively about these days in this article, we’ll use the acronym BFCM hereafter. This article is not only for e-commerce experts but also for the e-commerce novice. BFCM 2022: Insights for E-commerce Businesses. Add a live chat feature. Set definitive BFCM KPIs.

eCommerce 130
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How To Exceed Your Customers’ Expectations For The Holiday Season

lateshipment

Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs.

eCommerce 130
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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. What is Multi-Channel Ecommerce Customer Service?

Channel 402
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Conversational Commerce: Why You Should Consider a Native Ecommerce Chatbot

GetElastic

Despite the buzz around AI’s potential to make ecommerce as personal and natural as an in-store visit, fully-baked intelligent shopping assistance remains several years away. According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation.