BigCommerce

AUGUST 3, 2017

Running an ecommerce business is just as hard as running any other business (minus the soul-killing overheads perhaps). None of the advantages of ecommerce businesses take away the stark reality that entrepreneurship is hard. Here are 15 tweaks you can make to earn trust in your ecommerce site and entice your visitors to buy.

Shipping Costs 836

Shipping Costs eCommerce BigCommerce Payments 836

Retail TouchPoints

SEPTEMBER 26, 2022

According to Coresight Research, 78% of companies surveyed for a recent report say that they’ve allocated “more than 10% of their total annual marketing budget to livestreaming campaigns.” Add this to consumers’ increased adoption of online shopping and it’s no surprise that live selling is becoming a force across ecommerce.

Consumer 245

Consumer Social Media Retail Live Chat 245

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs.   - High-volume commerce brands can use Smile Plus to unlock the best of what Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Plus, companies can also send surveys to customers automatically. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Chat transfer: Allow agents to transfer messages to another employee. Let’s dive in. Go to the top.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

MARCH 4, 2019

Are you still wondering which ecommerce platform is the best to launch your online store? Shoplo stands out from other ecommerce solutions because of its multipurpose nature. Shoplo is an ecommerce platform that lets you start, grow and manage an online business. appeared first on Ecommerce Platforms. Online Store Setup.

eCommerce Platforms 91

eCommerce Platforms eCommerce Multichannel Shipping Costs 91

Ecommerce Platforms

DECEMBER 18, 2020

As an ecommerce business owner, or someone who plans to start an online business in the future, ecommerce marketing is definitely going to play a role in how you bring in customers and get the word out about your product. It all starts with understanding the basics of ecommerce marketing. What is Ecommerce Marketing?

eCommerce Marketing 223

eCommerce Marketing eCommerce Social Media Marketing 223

BigCommerce

DECEMBER 5, 2017

How is a sinking ship different from a failing ecommerce site? The whole ecommerce game boils down to getting people to buy your product. How to use live chat to increase conversions and customer loyalty. In case we’re moving too fast: here’s a comprehensive guide on how to drive traffic to your ecommerce site.

Customer 381

Customer Live Chat Social Media BigCommerce 381

GetElastic

OCTOBER 22, 2019

Ecommerce. A multi-billion-dollar industry, ecommerce took baby steps in the ’90s and has become a significant threat to brick-and-mortar retail. Live chat is one of those features that has successfully integrated itself in many ecommerce sites. Why live chat has become important to scale businesses?

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Kissmetrics

JANUARY 17, 2018

The ecommerce customer is a moving target. Customers jump around relentlessly from apps, to messaging platforms, to social sites and websites. How do you woo these “moving targets” into engaging with your ecommerce promotions, opting into your offers, and buying your products? Your marketing and media needs to “move” them.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

SellBrite

MARCH 9, 2018

Despite what some may tell you , social media for business is not dead. While it’s true that it is becoming a lot more difficult for businesses and brands to reach social media users organically today, there’s still a lot of value and potential ROI that can be gained from participating on sites like Facebook, Twitter, and Instagram.

Social Media 85

Social Media Channel Recommendation eCommerce 85

Omnisend

MAY 24, 2023

And although Moosend is a popular email marketing tool in the world of ecommerce, it lacks important features like SMS functionality. Omnisend is specially designed to meet the marketing needs of fast-growing ecommerce businesses. These are features you can use to build an effective marketing campaign for your ecommerce business.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

MAY 18, 2021

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Shopify (and other eCommerce platforms).

Social Media 210

Social Media Live Chat SEO Management 210

Ecommerce Platforms

OCTOBER 28, 2021

When you start an ecommerce site you realize that there are loads of items that need to be checked, cross-checked, and tested to ensure that your customers have a quality user experience. That’s why we put together an extensive ecommerce launch checklist to guide you through the initial stages of running an online store.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

GetElastic

NOVEMBER 11, 2021

Editor's Note: This post was originally published on September 8, 2019 and has been updated to reflect the growing array of chatbots for retail and ecommerce. Conversational commerce has become a formidable channel to recon with. Consumers today prefer to chat with company representatives or support over chat as opposed to calling.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers. Olark Chat widget.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Omnisend

DECEMBER 14, 2023

Reading Time: 8 minutes There’s a common myth that ecommerce apps are only useful for large and established online stores. That they’re unnecessary for small ecommerce businesses. This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. The reality? Let’s get started!

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

JANUARY 22, 2019

Klaviyo is supercharged email marketing for ecommerce. Zopim is a live chat software that integrates effortlessly into your store. Live chat is a great way to alleviate customer tensions, and orders after live chat are significantly larger than regular orders. Shogun Page Builder.

BigCommerce 171

BigCommerce eCommerce Marketing Merchant Services 171

Retail TouchPoints

JANUARY 19, 2023

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size. Who is our target consumer?”

Social Media 257

Social Media X-cart Consumer Events 257

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. Why is CRM Important for eCommerce Businesses? What Is a Customer Relationship Management System?

Payment Services 78

Payment Services eCommerce Management Customer 78

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. Onsite marketing is an ecommerce marketing strategy that involves engaging and converting website visitors through targeted campaigns tailored to their behavior and data. Kate Parish from Onilab 2.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

Ecommerce Platforms

JANUARY 11, 2023

You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. You also get full HD video and audio quality, screen sharing, and live social media streaming. Live chat functionality for service. Lots of security and control features.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. You also get full HD video and audio quality, screen sharing, and live social media streaming. Live chat functionality for service. Lots of security and control features.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Ecommerce Platforms

JANUARY 11, 2023

Pre and post-chat surveys (default only on Starter). You’ll have full access to all website, app, direct chat link, and email channels, as well as Facebook Messenger for customer service. Integrations and add-ons for social media. 60 day chat history. Basic chat statistics. Canned responses.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

JANUARY 11, 2023

Pre and post-chat surveys (default only on Starter). You’ll have full access to all website, app, direct chat link, and email channels, as well as Facebook Messenger for customer service. Integrations and add-ons for social media. 60 day chat history. Basic chat statistics. Canned responses.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

JANUARY 2, 2023

While many eCommerce store owners are eager to respond to this call to action, implementing such strategies is often easier said than done. Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Smile.io

MARCH 2, 2022

When you are connecting with your customers online through ecommerce, it’s just as important to collect customer feedback online. Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys. A net promoter score survey from Urban Outfitters.

Customer 71

Customer Live Chat Social Media Customer Loyalty 71

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. eCommerce Integrations.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Smile.io

OCTOBER 14, 2020

E-commerce has revolutionized the way we shop forever. Data indicates that e-commerce accounts for over 14% of worldwide retail sales , and this figure is estimated to reach 22% by 2023. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

GetElastic

SEPTEMBER 2, 2021

I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers.

B2B 141

B2B Management eCommerce B2C 141

Korona

OCTOBER 26, 2022

The latest surveys and studies in 2020 show that the average conversion rate for eCommerce sites is just 2.86%, and the average conversion rate for eCommerce sites in the U.S. With consumers constantly changing their online shopping habits, it’s more important than ever to know how to improve eCommerce conversion rates.

Payment Services 52

Payment Services Improvements eCommerce POS 52

SellBrite

SEPTEMBER 6, 2019

In ecommerce, where it is often difficult to truly differentiate purely on product features, we often have to fight for mind share and an emotional connection. We can really put this into concrete terms when we think of a specific ecommerce product category; let’s say direct to consumer tea sellers. Brand Recall Surveys.

eCommerce 117

eCommerce Social Media Channel Payment Services 117

Ecommerce Platforms

NOVEMBER 17, 2021

Either way, it doesn't matter which side of the coin you fall on; our best live shopping apps round-up might be precisely what you're looking for. Described by Shopify as the future of eCommerce, live shopping apps provide a digitized, real-time shopping experience that consumers can enjoy from home.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Social Media 211

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants use a Shopify subscriptions app chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Smile.io

MARCH 11, 2021

Live chat greetings All it takes sometimes is a friendly, personal “hi”. You can recreate this with an opening message on your store’s live chat. Protip : Depending on your chosen live chat app’s geolocation capabilities, you may even be able to greet returning customers in their local language!

Improvements 82

Improvements Live Chat Social Media eCommerce 82