Retail TouchPoints

OCTOBER 5, 2020

Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction online, according to a survey by GoMoxie. The survey found that 58%. While the survey didn’t dive into the details, Sporrer believes this may be a matter of expectations.

eCommerce 200

eCommerce Live Chat Channel Information 200

365 Retail

AUGUST 16, 2023

According to a new survey released today by Honeywell , nearly six in 10 retailers plan to adopt artificial intelligence, machine learning and computer vision technologies over the next year to enhance the shopping experience offered within stores and online.

Technology 52

Technology Live Chat Retail Customer Experience 52

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. Onsite marketing is an ecommerce marketing strategy that involves engaging and converting website visitors through targeted campaigns tailored to their behavior and data. Kate Parish from Onilab 2.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

JANUARY 17, 2018

The ecommerce customer is a moving target. How do you woo these “moving targets” into engaging with your ecommerce promotions, opting into your offers, and buying your products? How do you woo these “moving targets” into engaging with your ecommerce promotions, opting into your offers, and buying your products? They’re mobile.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. Include a survey to find out why customers canceled their orders. But savvy online retailers know the truth.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

SEPTEMBER 26, 2022

According to Coresight Research, 78% of companies surveyed for a recent report say that they’ve allocated “more than 10% of their total annual marketing budget to livestreaming campaigns.” Add this to consumers’ increased adoption of online shopping and it’s no surprise that live selling is becoming a force across ecommerce.

Consumer 261

Consumer Social Media Retail Live Chat 261

Omnisend

DECEMBER 14, 2023

Reading Time: 8 minutes There’s a common myth that ecommerce apps are only useful for large and established online stores. That they’re unnecessary for small ecommerce businesses. This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. The reality? Let’s get started!

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. Why is CRM Important for eCommerce Businesses? What Is a Customer Relationship Management System?

Payment Services 78

Payment Services eCommerce Management Customer 78

GetElastic

SEPTEMBER 2, 2021

I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers.

B2B 141

B2B Management eCommerce B2C 141

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. In this post, we’ll explain 11 online marketing strategies that B2B eCommerce stores should take advantage of, based on our decades of experience helping all kinds of businesses market themselves.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. But in your case, not so much, given the increasing competition among e-commerce brands in today’s space.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. This article will show you how to write effective order cancellation emails that boost your ecommerce success. Include a survey to find out why customers canceled their orders.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

AUGUST 22, 2022

In addition, Richpanel boasts integrations with top ecommerce platforms like: Shopify Magento WooCommerce. These integrations allow you to use Richpanel regardless of the ecommerce platform, and without having experience with API development. You can’t access the Free plan with ecommerce platforms outside of Shopify.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

NOVEMBER 22, 2022

Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel. What is Conversational Commerce? From live chat to messaging apps, SMS, and more, conversational commerce comes in a variety of forms.

Payment Services 227

Payment Services Live Chat Payments Retail 227

RetailMinded

MAY 16, 2023

This can include anything from e-commerce sites to social media platforms. Online customers increasingly expect prompt responses, especially from live chat or email businesses. Additionally, implementing audience research and surveys can help you understand what type of customer service your audiences most seek.

Payment Services 52

Payment Services eCommerce Payments Live Chat 52

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster). And how you can do that, you ask?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Ecommerce Platforms

DECEMBER 3, 2018

Lately, there has been a lot of buzz about conversational e-commerce. I find it quite intriguing actually- not the robotic stalkers, but rather the endless possibilities that come with conversational ecommerce. But the simple truth is- nothing beats live chat. As a matter of fact, a survey by J.D

Live Chat 128

Live Chat eCommerce Customer Shopping Carts 128

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. eCommerce Integrations.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Smile.io

OCTOBER 14, 2020

E-commerce has revolutionized the way we shop forever. Data indicates that e-commerce accounts for over 14% of worldwide retail sales , and this figure is estimated to reach 22% by 2023. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants use a Shopify subscriptions app chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat. Source: HelpDesk.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent.

Live Chat 104

Live Chat Social Media Management Marketing 104

Retail TouchPoints

JANUARY 19, 2023

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size. Where should we broadcast?”

Social Media 282

Social Media X-cart Consumer Events 282

SellBrite

SEPTEMBER 6, 2019

In ecommerce, where it is often difficult to truly differentiate purely on product features, we often have to fight for mind share and an emotional connection. We can really put this into concrete terms when we think of a specific ecommerce product category; let’s say direct to consumer tea sellers. Brand Recall Surveys.

eCommerce 117

eCommerce Social Media Channel Payment Services 117

Omnisend

MAY 31, 2023

It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. It also offers unique ecommerce features like a product picker and unique discount codes. While both offer trigger-based campaigns, Omnisned focuses more on ecommerce. Omnisend G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Omnisend

MAY 19, 2023

Supercharge your email marketing and drive more sales with Omnisend, the ultimate solution for your ecommerce store. There is no live chat or phone support. 5 Omnisend is a marketing automation platform that specializes in email and SMS marketing, especially for ecommerce businesses. Omnisend G2 rating: 4.5/5

Shopify 88

Shopify Live Chat Multi-channel Blog 88

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. Looking for the best SMSBump alternatives for your ecommerce store? Cons: SMSBump only has a native integration with Shopify and BigCommerce which is limiting for ecommerce customers using other platforms. But guess what?

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Ecommerce Platforms

APRIL 30, 2020

Another point in favor of SendinBlue is the ability to have a live chat on your page so you can talk to your customers in real time and point them in the right direction. SendinBlue makes it easy to send transactional email and has interesting features for eCommerce owners. Read our GetResponse review. ?? Who It's For.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Omnisend

MAY 30, 2023

One of the best ones is definitely CM Commerce, which is trusted by over 20,000 entrepreneurs. So, we’ve compiled a list of seven CM Commerce alternatives for various needs and budgets. Grow your ecommerce business with engaging email campaigns Start free today What does CM Commerce have to offer? 5 G2 rating: 4.5/5

Live Chat 88

Live Chat Shipping Costs Channel Marketing 88

Ecommerce Platforms

MARCH 18, 2022

Plus, HubSpot also allows you to collect customer feedback via surveys. HubSpot’s extensive offering provides access to a range of capabilities for omnichannel connectivity too, so you can reach out to your customers through everything from WhatsApp to live chat. Satisfaction surveys for behind-the-scenes insights.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. This article will dive into why personalization is critical in today’s ecommerce landscape. Why is ecommerce personalization important? Five tips for implementing personalization in ecommerce 1.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Ecommerce Platforms

MAY 5, 2023

The solution has a unique “Replica Replay” feature, which mimics everything that happened during the live event. This means surveys, product offers, and chat messages will all appear at the same point as they did in your live presentation. WebinarJam Cons ? WebinarJam Pros ?

Webinar 104

Webinar Live Chat Payment Services Presentation 104

Inflow Insights

APRIL 3, 2020

Powerful B2B eCommerce marketing strategies get developed through a process of continual improvement in a number of different areas. In this post, we’ll show you 11 online marketing strategies that B2B eCommerce stores should take advantage of. B2B eCommerce SEO Marketing Strategies. #1: Get in touch.

B2B 78

B2B eCommerce Marketing eCommerce Marketing 78

Ecommerce Platforms

JANUARY 24, 2023

Needless to say, glowing reviews help ecommerce businesses attract customers. Yotpo integrates with various ecommerce platforms to seamlessly slot into your existing tech stack and does have a robust integration network with other ecommerce marketing tools. Customers can redeem points for free products.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

MARCH 8, 2023

In today’s Shopify review, I’ll be covering everything store owners need to know about one of the most popular ecommerce store building platforms on the market. In my opinion, Shopify definitely is one best ecommerce builders on the market. However, it’s far from the only ecommerce tool out there. What is Shopify?

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

Smile.io

MARCH 11, 2021

Live chat greetings All it takes sometimes is a friendly, personal “hi”. You can recreate this with an opening message on your store’s live chat. Protip : Depending on your chosen live chat app’s geolocation capabilities, you may even be able to greet returning customers in their local language!

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Ecommerce Platforms

MAY 18, 2021

LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Shopify (and other eCommerce platforms). Chats from all your comms channels are rerouted to one consolidated inbox, where you and your support team can quickly answer and manage all conversations.

Social Media 210

Social Media Live Chat SEO Management 210