SheerID

JANUARY 8, 2024

Start the new year right with these expert marketing tactics for boosting customer loyalty after the holidays.

Customer Loyalty 88

Customer Loyalty Customer Marketing Blog 88

Practical eCommerce

JANUARY 8, 2024

Five developments will likely hasten the convergence of ecommerce and physical selling The post Omnichannel Retail Will Accelerate in 2024 appeared first on Practical Ecommerce.

Omnichannel 82

Omnichannel Retail eCommerce Customer Retention 82

My Wife Quit Her Job

JANUARY 8, 2024

In this episode, I’m going to give you my predictions for ecommerce and small business entrepreneurship in 2024. I’ll dive into what’s next, discuss everything from the shifting landscape of eCommerce jobs to artificial intelligence and what’s going on with China. What You’ll Learn My predictions for 2024 Ho artificial intelligence will affect business The role of China and ecommerce Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run

eCommerce 240

eCommerce 240

Retail TouchPoints

JANUARY 8, 2024

One of the largest pharmaceutical companies in the world, Eli Lilly , is going DTC with the launch of the new LillyDirect platform, which offers disease management resources and home delivery of select Lilly medicines. At the outset, LillyDirect is focused on three conditions — obesity , migraines and diabetes. But the company said that the platform will continue to be “updated and expanded” with future updates, potentially including the addition of new products and services such as programs to

Fulfillment 253

Fulfillment Management Consumer Improvements 253

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

eCommerce

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. However, with the sheer volume of products and the rapid fluctuations in market trends, this can be an overwhelming task. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JANUARY 8, 2024

The L’Occitane Group has streamlined its leadership structure, combining the responsibilities of CEO and Group Managing Director and naming current Group Managing Director Laurent Marteau as its new Group CEO. Acting CEO André Hoffmann will step down from this position but will remain an Executive Director and member of the Group’s board. Marteau has 20+ years of experience in global beauty, working in various senior management roles for the LVMH Group for 15 years.

Management 227

Management Marketing Retail 227

Retail TouchPoints

JANUARY 8, 2024

Albertsons is accepting applications for its second annual Innovation Launchpad competition , seeking up-and-coming specialty and natural brands representing food, beverage and pet products. Applications can be submitted through Jan. 19, 2024, and 50 finalists will be chosen to present their brands to a panel of judges. Awards for the top three winners will be presented at the Natural Products Expo West in Anaheim, Calif. on March 13.

Food and Beverages 215

Food and Beverages Presentation Operations Customer 215

RetailWire

JANUARY 8, 2024

Are you someone who enjoys adventure and wouldn't mind touring the country in one of America's most iconic vehicles? If yes, you might be one of the people Oscar Mayer is seeking.

Food and Beverages 119

Food and Beverages 119

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios.

Recommendation 211

Recommendation Omnichannel Shipping Costs eCommerce 211

RetailWire

JANUARY 8, 2024

The much-anticipated billion-dollar court trial determining whether Berkshire Hathaway used improper accounting techniques in their purchase of the Haslam family's minority stake in Pilot Travel Centers was surprisingly canceled. Instead of a trial, the two sides have agreed to a settlement, though the terms were not disclosed to the public.

Travel 109

Travel 109

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Retail TouchPoints

JANUARY 8, 2024

Instacart is bringing advertising to its AI-powered smart shopping carts, Caper Carts. The new offering will be piloted at Good Food Holdings’ Bristol Farms stores in Southern California, with additional retail partners rolling out in the months ahead. Image courtesy Instacart. The smart cart ads will bring the kind of personalized, dynamic advertising traditionally only seen online into the physical aisles of the grocery store.

Retail 157

Retail Shopping Carts Omnichannel Recommendation 157

RetailWire

JANUARY 8, 2024

Airline Cathay Pacific has recently been in the spotlight after canceling more than 80 flights since Christmas Eve, leaving passengers worried about potential further interruptions.

Travel 104

Travel 104

Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. However, Amazon is using AI to try to close the appearance vs. reality gap in multiple ways. According to a blog post written by Apoorv Chaudhri, Director of Computer Vision and Machine Learning at Amazon Fashion, AI-powered solutions now offer Amazon shoppers: AI-driven size recommend

Apparel 144

Apparel Beauty and Health Recommendation Fashion 144

RetailDive

JANUARY 8, 2024

The past year was riddled with bankruptcies, layoffs and a handful of public debuts. What does this next year have in store for the industry?

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117

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for y

Customer 88

Customer Customer Retention Social Media X-cart 88

Practical eCommerce

JANUARY 8, 2024

"It's like Baskin-Robbins. There are 31 flavors of available candidates — interim, permanent part-time, full-time, per-project, onside, remote, partial remote, and fractional." The post Q&A: Ecommerce Employment in 2024 appeared first on Practical Ecommerce.

eCommerce 91

eCommerce 91

Digital Doughnut

JANUARY 8, 2024

Topic clusters are a content strategy and SEO approach that involves organizing your website's content around a central pillar topic and related subtopics. This strategy can help improve your website's search engine optimization (SEO) by providing a more organized, user-friendly, and authoritative structure for your content.

SEO 90

SEO Improvements Search Marketing Operations 90

RetailDive

JANUARY 8, 2024

Molly Langenstein took over the top job four years ago amid slumping sales and a tumultuous period for the women’s apparel company.

Apparel 103

Apparel 103

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RIS News

JANUARY 8, 2024

KnitWell Group has added Chico's, White House Black Market, and Soma to its portfolio, following the sale of Chico's FAS to private equity firm Sycamore Partners for approximately $1 billion.

Marketing 89

Marketing 89

RetailDive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Operations 89

Operations Retail Channel 89

TalkingRetail

JANUARY 8, 2024

Following a firearms incident at a convenience store in Liverpool on Wednesday, 3 January, Merseyside Police has charged a man with firearms offences. A shop assistant was threatened when the man demanded cash before firing a gun into the ceiling.

Retail 80

Retail 80

RetailDive

JANUARY 8, 2024

Improving the employee experience goes a long way to improving customer experience, writes Lindsey Peters, Retail and Consumer Goods Industry Lead at Celonis.

Customer Experience 91

Customer Experience Customer Consumer Goods Retail 91

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payment Services

RIS News

JANUARY 8, 2024

In a recent blog post, Tom Ward, executive vice president and chief e-commerce officer, Walmart U.S., detailed some recent e-commerce changes.

eCommerce 88

eCommerce Blog 88

RetailDive

JANUARY 8, 2024

Thomas Cowhey is taking on the top finance job as the company looks to get back on track following a restructuring, layoffs and rising costs.

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92

RIS News

JANUARY 8, 2024

Dollar General announced Steve Sunderland will leave the retailer as its executive vice president, store operations. Get the details and learn who will take on his role.

Operations 75

Operations Retail 75

RetailDive

JANUARY 8, 2024

For nearly three decades, Woods was wearing NIke during some of his most memorable athletic achievements.

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105

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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

Retail

RetailWire

JANUARY 8, 2024

17-year-old Bella Lin used her $2,000 savings to start an Amazon side business, which she created to solve the problem of disappearing pet guinea pigs.

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85

RetailDive

JANUARY 8, 2024

Former Vista Outdoor CEO Christopher Metz will replace John Merris later this month, as the company lowers guidance for the fiscal year.

Outdoor 91

Outdoor 91

TalkingRetail

JANUARY 8, 2024

Nisa has announced a £1m price drop campaign to lower the wholesale selling price (WSP) of hundreds of products, as part of its strategy to ensure its retailers remain competitive.

Retail 69

Retail 69

RetailDive

JANUARY 8, 2024

The shuttering of the second drive-up location marks the end of this concept for the retail giant as it proceeds with its grocery business revamp.

Retail 82

Retail 82

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations