Thu.Jun 20, 2024

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It’s Time For A Revenue Process Transformation

Forrester eCommerce

Buyers are in control of the revenue process — and B2B marketing, sales, and customer success teams need to align their approaches with that reality. Discover the Forrester Opportunity Lifecycle and how it can drive durable, long-term revenue growth.

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Target Launches Gen-AI Chatbot for Store Associates Chainwide

Retail TouchPoints

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations. The majority of Target’s associates will have the tool, called Store Companion, in hand by August to help with on-the-job process questions, new team member training, store operations management and other tasks.

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Automation Builders, Beware! Don’t Repeat The RPA Mistakes With Agentic Automation

Forrester eCommerce

Generative AI (GenAI) is an enabler for more automation — and is now getting embedded in many software vendors’ platforms with different names and labels such as AI agents, AI-led micro-automations, and autonomous workplace assistants (AWAs).

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Claire’s CEO Steps Down, Current COO/CFO Takes on Role 

Retail TouchPoints

Claire’s CEO Ryan Vero has stepped down, leaving current COO and CFO Chris Cramer to take over on an interim basis. Cramer will continue serving as COO and CFO in addition to his new responsibilities as CEO. Neither Claire’s nor Vero provided a reason for Vero’s departure. “Since joining Claire’s last year, Chris has demonstrated extensive operational and financial leadership and helped drive our strategic roadmap,” said Samantha Algaze, Chairperson of the Claire’s Boa

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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That’s A Wrap For CX Summit North America. Now, The Hard Work Begins.

Forrester eCommerce

CX Summit North America left us with much to think about — and much to put into motion in our organizations. Here are a few parting thoughts from Nashville.

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Amazon Ramps up B2B Ecommerce Offering to Capture More Business Buyers

Retail TouchPoints

The business-to-business (B2B) ecommerce market is on track to reach $3 trillion by 2027, according to Forrester research. To capture some of that spend, Amazon Business, the company’s B2B online procurement store, is launching several new features designed to simplify the buying process and capitalize on this growth potential. Amazon Business currently drives approximately $35 billion in annual gross sales and has more than 6 million customers worldwide, including 96 of the Fortune 100, accordi

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How Smart Clothes are Redefining Traditional Apparel Manufacturing Methods

Retail TouchPoints

In today’s rapidly evolving world, innovation is at the forefront of every industry, and manufacturing is no exception. One of the most exciting developments in manufacturing is the emergence of smart clothing and wearable technology, which is revolutionizing traditional production methods and reshaping the way we think about garments and how they are made.

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Shopware's B2B Funtionality is Making Waves In The US

Groove

In the middle of 2023, Shopware B2B was launched, an opportunity to engage with customizable functionalities that enable merchants to tailor each element to their specific needs. The Shopware B2B suite is a game changer for organizations, providing a powerful digital commercial platform designed to support and grow B2B companies. Since its launch, Shopware has provided some outstanding benefits to companies in the business to business sector.

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Puerto Rican Furniture Retailer Berrios Adopts Retail Management Suite

Retail TouchPoints

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers. “Partnering with Storis is a significant step forward for our company,” said Douglas Spencer, VP of Berrios in a statement.

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The Shopware SEO Guide: Key Settings & Strategies for Success

Groove

Many factors contribute to the success of an online store. You need high-quality images and great product descriptions. You'll want to provide your customers with multiple payment options, and free shipping is always a plus. Even so, no online business can afford to forget the importance of SEO. Over 40% of e-commerce traffic comes from Google. This means that a Shopware site that isn't optimized could lose out on a significant number of visitors and sales.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Summer Ecommerce Campaigns: Bringing the Seasonal Experience Online

Fastr

Whether your brand's sales burn brightest in the summer months or not, there are so many ways to leverage the season’s spirit to shine a different – and sunny – light on your products that pull summer-loving shoppers to your site. Leaning into summer-focused activities, color palettes, trends, and holidays like July 4th, Pride , or Labor Day ensures online shoppers can indulge in those long-awaited summer vibes not only outdoors, but also on their screens – and specifically on your pages.

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Kleinfeld Bridal, New Balance Bring Their Unique Spin to Resale Experiences

Retail TouchPoints

With consumers increasingly looking for value amid economic pressure, the resale sector is booming, and that fact is reflected in the continued development of secondhand offerings from retailers. Among the latest are a new marketplace for pre-owned wedding dresses from famed NYC bridal retailer Kleinfeld Bridal (host location of TLC’s Say Yes to the Dress ) and an expansion of New Balance ’s shoe trade-in program from online-only to 100 stores.

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Meet Carbon Surcharge: The newest addition to your shipping invoices

lateshipment

Major carriers all around the world increase the rates of their services at an average of 4 – 6% YoY. While carriers transfer this burden of inflation to shippers via increased merchants, most merchants do not do the same to their customers but instead absorb shipping costs as a marketing technique to attract customers. Returning to rate increases, carriers often cite reasons such as inflation around fuel surcharges and worker demand (particularly around the holiday season), and with the

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FastSpring at Turing Fest 2024!

FastSpring

Ready to join the ultimate gathering for tech enthusiasts and innovators? If so, join FastSpring at Turing Fest 2024! Look for the signage to the FastSpring Meeting Space, where there’s plenty of room to sit down and chat in person! Join us at the Edinburgh International Conference Centre in Edinburgh, Scotland on July 9 and 10 for an extraordinary event dedicated to all things technology and innovation.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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How to Take a Customer-Centric Approach to Assortment Planning

Dynamic Action

Summary With traditional retail silos, product teams often do not have access to crucial customer data when in the planning phase of building an assortment. By bringing customer segmentation data into your planning process, you can proactively create a more customer-centric strategy rather than reacting to this data after all of the work has been done.

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Hertz Launches $750 Million Debt Offering

RetailWire

Hertz Global Holdings Inc. is launching a $750 million debt offering to strengthen its financial position following issues with its electric vehicle fleet.

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Nike, Converse sue 52 ‘counterfeiting networks’

RetailDive

The businesses named in the lawsuit collectively operate 98 websites and 267 social media handles, and allegedly sell “thousands” of fakes.

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Employees Sue Disney After Relocating for Canceled Project

RetailWire

Walt Disney Co. is dealing with the repercussions of canceling its plan to relocate 2,000 employees from California to a new Florida location.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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FDA Labeling Requirements for Grocery Brands 101 | Salsify

Salsify

Consumer food spending is at its highest level in more than four decades. According to the U.S. Department of Agriculture (USDA) , U.S. consumers spent 11.3% of their disposable personal income on food in 2022 — and prices are only rising. As a result, buyers are becoming more particular about what they purchase and comparing products.

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National Smoothie Day Deals

RetailWire

As the summer season begins to heat up, many people will opt to cool down and enjoy a delicious treat with a refreshing smoothie.

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Merchants Weigh In on Payment Processing

Practical eCommerce

J.D. Power surveyed SMB merchants as to their satisfaction with payment processors. Here are the results and our analysis. The post Merchants Weigh In on Payment Processing appeared first on Practical Ecommerce.

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Peroni Nastro Azzurro unveils summer marketing activity

TalkingRetail

Asahi UK has unveiled a summer of retailer and marketing activity for Peroni Nastro Azzurro. Retailer partnerships have been critical to building growth in the wider Peroni Nastro Azzurro brand and will continue to be in summer 2024.

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Concerns Rise With Instagram Users About AI Extracting Their Photos

RetailWire

Instagram feeds are now filled with unfamiliar messages claiming users' ownership of their posts and images, past and future.

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Target to roll out generative AI chatbot for store employees

RetailDive

The new tool, dubbed Store Companion, is designed to answer on-the-job process questions and support store operations.

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The Power of Loyalty: Enhancing Customer Retention for Small to Medium-Sized Retail Stores with iVend POS

iVend

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations. Customer retention for retailers drives maximum value from a customer by focusing on longevity and consistency, which in the long run are worth more than a short-term shopping spree from a consumer who

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Leveraging Coupon Marketing + CRM To Maximize Customer Lifetime Value

MakeWebBetter

It’s resources unused if you can’t persuade your existing customers well. This way you also risk not generating potential customer lifetime value (CLV). For your customers to become your patrons, it's essential to maintain the unique proposition while keeping the B2C communication going. Even if it's one way. So, let's find out what truly lies [.] The post Leveraging Coupon Marketing + CRM To Maximize Customer Lifetime Value appeared first on MakeWebBetter.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Private label momentum shows no signs of slowing

RetailDive

Even if grocery prices fall, shoppers plan to continue purchasing store brands, new research from FMI — The Food Industry Association found.

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Rite Aid Closes 27 More Stores Amid Bankruptcy Proceedings

RetailWire

Rite Aid is currently in bankruptcy proceedings to restructure its debt.

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Amazon unveils cookieless ad-targeting solution

RetailDive

Ad Relevance uses AI to analyze billions of browsing, shopping and streaming signals and improved addressability in testing.

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Vape sector develops licensing framework to ‘kill black market’ and aid Trading Standards

TalkingRetail

An analysis – commissioned by the Association of Convenience Stores – recently found Trading Standards needs a significant funding injection of £168,340,000 over five years if it is to fully enforce vape legislation across the UK.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI