Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

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Customer Subscription Customer Experience Technology 282

My Wife Quit Her Job

APRIL 9, 2024

This past week, Toni gave 4 talks at the annual Pet Summit in Orlando, Florida which is a conference that covers all things related to pet products sold online. In this episode, she gives a recap of the Summit along with the hot products to sell in the pet industry. What You’ll Learn The details of the Pet Summit and who should attend How to make a profit selling Pet products Which pet products are hot Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I

eCommerce 250

eCommerce 250

Retail TouchPoints

APRIL 9, 2024

Shopify is partnering with Mana Up , an accelerator and venture fund for Hawaii-based products, on an immersive market concept designed to spotlight emerging brands from “the Aloha state.” Aloha Market will run April 26 to 28, 2024, at Shopify’s NYC activation space in SoHo, and will feature unique products from more than 40 Hawaii creators and entrepreneurs.

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Shopify Events Marketing eCommerce 262

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 285

Mobile Management Technology Customer 285

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Retail TouchPoints

APRIL 9, 2024

A new floral-themed streetcar has hit the streets of Toronto touting the offerings of online fashion retailer Shein as it travels around the city. The streetcar, which is embellished with cherry blossoms and Shein branding, will be in operation until May 10, 2024, serving as what the company described as “a moving billboard” designed to “capture the city’s attention.

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Fashion Travel Gifts Operations 252

Forrester eCommerce

APRIL 9, 2024

Daniel Kahneman was an unlikely economist. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled.

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Consumer Customer Experience B2C Customer 217

Forrester eCommerce

APRIL 9, 2024

High-performance IT is the pursuit of continuously improving business results through technology. But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. And this is where digital sovereignty comes into play.

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Technology Improvements Customer 217

Retail TouchPoints

APRIL 9, 2024

MGA Entertainment , the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited

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Toys Shipping Consumer Customer 147

Fabric

APRIL 9, 2024

Well, here we go! This is the first in a series of posts on “ Replatforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. Replatforming brings up all kinds of connotations.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… But our focus is not on these issues.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Retail

Fabric

APRIL 9, 2024

Well, here we go! This is the first in a series of posts on “ Re-platforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with re-platforming efforts. Re-platforming brings up all kinds of connotations.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

RetailDive

APRIL 9, 2024

The complaint takes issue with some Old Navy-branded T-shirts, which attorneys for the Tapestry-owned brand say are meant to make consumers think “there is a connection or association between” the brands.

Consumer 111

Consumer 111

RetailWire

APRIL 9, 2024

Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.

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Practical eCommerce

APRIL 9, 2024

An ad's postion on the search results page is less important than its prominence, per Google. The post Google Ad Updates Reflect New SERPs appeared first on Practical Ecommerce.

eCommerce 101

eCommerce 101

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RetailDive

APRIL 9, 2024

The footwear brand’s stock traded at less than $1 for 30 consecutive days and the company has until Sept. 30 to regain compliance.

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112

Salsify

APRIL 9, 2024

The Stanley Quencher H20 Flowstate Tumbler , otherwise known as the “Stanley cup” (not to be confused with the hockey trophy) has become a status symbol.

eCommerce Marketing 88

eCommerce Marketing Marketing eCommerce Omnichannel 88

RetailDive

APRIL 9, 2024

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries.

Customer 104

Customer Management 104

TalkingRetail

APRIL 9, 2024

The devastating impact of retail crime on the mental health of shopkeepers and their staff, revealed last week in an exclusive survey by Independent Retail News, underlines the need for more police resources and greater legal protection for shopworkers, say trade bodies and unions.

Retail 93

Retail 93

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

eCommerce

Wiser

APRIL 9, 2024

We’re often asked to describe, step by step, how CPG customers utilize Wiser’s platform to overcome sales challenges both at the corporate level and within the store environment. This quick exploration will break down the process from identifying product availability issues to implementing solutions in stores by leveraging a workflow that combines field and crowd data capture, closed-loop feedback to identify patterns, and targeted troubleshooting initiatives to address the highest value opportu

Retail 78

Retail POS Point of Sale Management 78

RetailDive

APRIL 9, 2024

Lori Marten has held various merchandising roles at the department store for nearly 30 years, and will join the off-price unit later this month.

Department Stores 98

Department Stores 98

RetailWire

APRIL 9, 2024

Planters is on the lookout for drivers willing to embark on a unique adventure aboard its NUTmobile.

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98

RetailDive

APRIL 9, 2024

The new location is at the Willowbrook Mall in New Jersey, which is owned by the department store’s co-owner, Brookfield Properties.

Department Stores 102

Department Stores 102

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TalkingRetail

APRIL 9, 2024

Alan Bates, the titular Mr Bates portrayed in the TV drama Mr Bates vs The Post Office, has accused the Post Office of spending 23 years trying to block his campaigning for victims of the scandal in various ways.

Retail 69

Retail 69

RetailDive

APRIL 9, 2024

Brands now part of the big-box retailer’s range of alcohol alternatives include Kin Euphorics, Ghia, De Soi, Mingle, Free AF and Edna’s.

Retail 91

Retail 91

TalkingRetail

APRIL 9, 2024

Following last year’s success, Spar is launching its third £100,000 Community Cashback scheme, giving away various grants to local voluntary or community organisations and charities.

Retail 64

Retail 64

RetailDive

APRIL 9, 2024

The retailer said a vendor error led to the exposure of identifiable information of some employees.

Information 105

Information Retail 105

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

RetailWire

APRIL 9, 2024

Infinium, an alternative fuel startup backed by Bill Gates and based in Sacramento, California, has set out to create low-carbon alternatives to aviation fuel, diesel, and Naptha.

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59

TalkingRetail

APRIL 9, 2024

Rubicon has announced a major new campaign with the aim of reinforcing its position as ‘the brand of summer’ and designed to drive shoppers to soft drinks’ chillers and fixtures.

Retail 52

Retail 52

RetailWire

APRIL 9, 2024

Target Circle week promises to deliver two times the savings to shoppers.

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93

TalkingRetail

APRIL 9, 2024

UK total retail sales increased by 3.5% year on year in March, according to the BRC-KPMG Retail Sales Monitor. Food sales increased 6.8% year-on-year over the three months to March, against a growth of 8.5% in March 2023 Non-food sales decreased 1.

Retail 52

Retail 52

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