Tue.Apr 09, 2024

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Best Buy Adds Generative AI to its Customer Service Toolkit

Retail TouchPoints

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer 252
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530: The Must Have Pet Products To Sell Online | A Recap Of The Pet Summit

My Wife Quit Her Job

This past week, Toni gave 4 talks at the annual Pet Summit in Orlando, Florida which is a conference that covers all things related to pet products sold online. In this episode, she gives a recap of the Summit along with the hot products to sell in the pet industry. What You’ll Learn The details of the Pet Summit and who should attend How to make a profit selling Pet products Which pet products are hot Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I

eCommerce 230
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Daniel Kahneman Changed How We Think About Consumer Choice And Brand Strategy

Forrester eCommerce

Daniel Kahneman was an unlikely economist. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled.

Consumer 209
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Shopify Helps Hawaiian Brands Say ‘Aloha’ to NYC

Retail TouchPoints

Shopify is partnering with Mana Up , an accelerator and venture fund for Hawaii-based products, on an immersive market concept designed to spotlight emerging brands from “the Aloha state.” Aloha Market will run April 26 to 28, 2024, at Shopify’s NYC activation space in SoHo, and will feature unique products from more than 40 Hawaii creators and entrepreneurs.

Shopify 240
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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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Where High-Performance IT Meets Digital Sovereignty: Security, Privacy, And Resilience

Forrester eCommerce

High-performance IT is the pursuit of continuously improving business results through technology. But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. And this is where digital sovereignty comes into play.

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Shein Continues Canadian Charm Offensive with ‘Moving Billboard’ Campaign in Toronto

Retail TouchPoints

A new floral-themed streetcar has hit the streets of Toronto touting the offerings of online fashion retailer Shein as it travels around the city. The streetcar, which is embellished with cherry blossoms and Shein branding, will be in operation until May 10, 2024, serving as what the company described as “a moving billboard” designed to “capture the city’s attention.

Fashion 219

More Trending

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Next-Gen Co-Brand Cards are Tailored to You, by You

Retail TouchPoints

In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the right moments. I’ll never forget my 40th birthday trip to Istanbul when the hotel staff not only wished me a happy birthday when I checked in, but the general manager surprised me with a cake, champagne and a handwritten note with 40 things to do in Istanbul.

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Lessons Learned From a Career of Replatforming

Fabric

Well, here we go! This is the first in a series of posts on “ Replatforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. Replatforming brings up all kinds of connotations.

eCommerce 130
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L.O.L. Surprise! Parent Company Goes DTC, Debuts Loyalty Program

Retail TouchPoints

MGA Entertainment , the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited

Toys 147
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Lessons Learned From a Career of Re-Platforming

Fabric

Well, here we go! This is the first in a series of posts on “ Re-platforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with re-platforming efforts. Re-platforming brings up all kinds of connotations.

eCommerce 130
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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6 Post-Purchase Pain Points & Solutions for E-commerce Customers

lateshipment

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… But our focus is not on these issues.

eCommerce 130
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California McDonald’s Franchisee Strategizes Cost Reductions After Minimum Wage Hike

RetailWire

Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.

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Coach files trademark and unfair competition complaint against Gap

RetailDive

The complaint takes issue with some Old Navy-branded T-shirts, which attorneys for the Tapestry-owned brand say are meant to make consumers think “there is a connection or association between” the brands.

Consumer 103
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Google Ad Updates Reflect New SERPs

Practical eCommerce

An ad's postion on the search results page is less important than its prominence, per Google. The post Google Ad Updates Reflect New SERPs appeared first on Practical Ecommerce.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Ecommerce Marketing Trends: Lessons from 'Stanley Cup' Success"

Salsify

The Stanley Quencher H20 Flowstate Tumbler , otherwise known as the “Stanley cup” (not to be confused with the hockey trophy) has become a status symbol.

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Crime impact findings underline need for greater protection for retailers and staff

TalkingRetail

The devastating impact of retail crime on the mental health of shopkeepers and their staff, revealed last week in an exclusive survey by Independent Retail News, underlines the need for more police resources and greater legal protection for shopworkers, say trade bodies and unions.

Retail 93
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Maximizing Retail Execution: A Strategic Guide to Overcoming Out-of-Stock Challenges with Wiser Solutions

Wiser

We’re often asked to describe, step by step, how CPG customers utilize Wiser’s platform to overcome sales challenges both at the corporate level and within the store environment. This quick exploration will break down the process from identifying product availability issues to implementing solutions in stores by leveraging a workflow that combines field and crowd data capture, closed-loop feedback to identify patterns, and targeted troubleshooting initiatives to address the highest value opportu

Retail 78
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Allbirds receives delisting warning from Nasdaq

RetailDive

The footwear brand’s stock traded at less than $1 for 30 consecutive days and the company has until Sept. 30 to regain compliance.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Planters Is Looking To Hire Drivers for the NUTmobile

RetailWire

Planters is on the lookout for drivers willing to embark on a unique adventure aboard its NUTmobile.

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Best Buy to use generative AI for virtual assistant, customer support experiences

RetailDive

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries.

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Alan bates accuses Post Office of trying to ‘silence and discredit’ him

TalkingRetail

Alan Bates, the titular Mr Bates portrayed in the TV drama Mr Bates vs The Post Office, has accused the Post Office of spending 23 years trying to block his campaigning for victims of the scandal in various ways.

Retail 69
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J.C. Penney shutters 50-year-old anchor, moves across the street

RetailDive

The new location is at the Willowbrook Mall in New Jersey, which is owned by the department store’s co-owner, Brookfield Properties.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Spar launches third £100k Community Cashback scheme

TalkingRetail

Following last year’s success, Spar is launching its third £100,000 Community Cashback scheme, giving away various grants to local voluntary or community organisations and charities.

Retail 64
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Nordstrom taps company veteran to lead Rack merchandising

RetailDive

Lori Marten has held various merchandising roles at the department store for nearly 30 years, and will join the off-price unit later this month.

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Bill Gates-Backed Alternative Fuel Startup Powers Energy for Amazon, American Airlines

RetailWire

Infinium, an alternative fuel startup backed by Bill Gates and based in Sacramento, California, has set out to create low-carbon alternatives to aviation fuel, diesel, and Naptha.

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Sèchey expands curated nonalocholic beverage range at Target

RetailDive

Brands now part of the big-box retailer’s range of alcohol alternatives include Kin Euphorics, Ghia, De Soi, Mingle, Free AF and Edna’s.

Retail 82
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Target Circle Week Promises Two Times the Savings to Shoppers, and Kristen Wiig Too

RetailWire

Target Circle week promises to deliver two times the savings to shoppers.

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Home Depot confirms breach of employee data

RetailDive

The retailer said a vendor error led to the exposure of identifiable information of some employees.

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Aramark Workers Strike for Fair Wages at Wells Fargo Center

RetailWire

In South Philadelphia, food service employees at Wells Fargo Center are staging a strike in hopes of securing better terms from their employer, Aramark.

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Rubicon launches £4m summer campaign

TalkingRetail

Rubicon has announced a major new campaign with the aim of reinforcing its position as ‘the brand of summer’ and designed to drive shoppers to soft drinks’ chillers and fixtures.

Retail 52
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.