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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. If you're interested in learning more, we recommend our related blog about eCommerce checkout best practices. Shopping Cart Abandonment Tips. Add Clear Incentives.

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Visual Search Helps Coleman Furniture Boost Conversions 6X

Retail TouchPoints

With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it.

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5 Lessons Online Merchandisers Can Learn From Leading Brick-and-Mortar Retailers

Retail TouchPoints

Many retailers already highlight the latest arrivals and present them alongside complementary accessories, but miss the opportunity to convey how these products will solve a particular need or problem for the customer. Just ensure online recommendations are as natural and unobtrusive as they are in store.

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Leveraging 2020 Ecommerce Trends to Improve Strategies

UpSellIt

As online retail continues to evolve, the ever-changing landscape presents new opportunities, as well as fresh challenges. For example, UpSellit’s product recommendation engine utilizes AI to increase average order value without offering an incentive. Chatbots have improved significantly in the past decade.

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A Quick Return Rabbit Review (June 2022)

Ecommerce Platforms

On top of this, they're often a hassle as presenting a smooth returns and refund procedure is usually far from easy. Return Rabbit’s AI automatically displays exchange recommendations tailored to the customers’ purchase behaviors, which are more likely to catch their attention. However, it’s impossible to opt out of returns.

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5 Ecommerce Marketing Tips to Boost Sales

Omnisend

With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Include product recommendations for similar items, too, just in case it wasn’t quite the product they were looking for. But don’t leave it at just that.