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TikTok Shop Officially Debuts in the U.S.

Retail TouchPoints

“TikTok has made it frighteningly easy to buy — it’s literally a swipe and the product is on its way to you,” said Lee Parkhurst, Senior Brand Manager at Educational Insights , the first toy brand to test out TikTok Shop. Digital Service (USDS). The company also reiterated that all TikTok-protected U.S. user data is stored in the U.S.

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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No Don’t remember it?

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Petco Expands DoorDash Delivery Offerings, Enhances Mobile App

Retail TouchPoints

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. Whether it’s the dog food you forgot to grab while out or a treat or toy, consumers now have convenient on-demand access to pets’ whole health needs.”

Mobile 230
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Macy’s Launches Live Shopping, Upgrades App as Activist Investor Calls for Ecommerce Spinoff

Retail TouchPoints

The retailer will engage with shoppers through weekly live shopping events, roll out a new mobile app and add new omnichannel features. All this is taking place even as an activist investor pushes for the retailer to spin off its online operations, claiming this would increase the retailer’s overall valuation.

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Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Retail TouchPoints

This California-based retailer serves Hispanic communities with a large but carefully curated product selection and a surprisingly wide range of services — wide enough that the company is at least as much a bank as it is a retailer. Curacao wouldn’t exist without both sides of its operations, according to Nerubay.

Other 273
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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

The most common method pre-COVID was in-store pickup at the customer service desk or a designated pickup area. They also add layers of complexity to the process for both the store and the customer and are time- and resource-intensive. . BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

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Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience

Retail TouchPoints

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.