Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. However, the potential damage extends even further when considering the harm that can be done to overall customer satisfaction and long-term loyalty. A win-win for both the retailer and the customer. If not, then the opposite becomes true.

Customer 246

Customer Operations Improvements Technology 246

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

Fulfillment 268

Fulfillment Operations Customer Experience Consumer 268

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 276

Technology Retail Customer Experience Presentation 276

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 122

Shipping Costs Fulfillment Order Fulfillment Shipping 122

Retail TouchPoints

JUNE 26, 2023

Three years ago, my job was all about VWE websites, supplier sites, brand sites and then following the customer journey with the hope that we were guiding them to good experiences with our retailers, but Safeway.com wasn’t showing our wines, Target.com wasn’t showing our wines — that has changed,” said Kogan. “

Food and Beverages 272

Food and Beverages eCommerce Fashion Information 272

Retail TouchPoints

JUNE 23, 2022

After a bit of pushback they have embraced ecommerce, but many of the core functions — merchandising, marketing, customer interactions — tend to still be very store-centric. Today, every retailer needs to think about what role its digital channels as well as its stores need to play together to best serve the customer – profitably.”.

eCommerce 282

eCommerce Omnichannel Channel Department Stores 282

OrderDynamics

MARCH 28, 2019

Five Ways to Improve E-Commerce Fulfillment Efficiency. Many e-commerce businesses live and die by the speed and efficiency of their fulfillment. For better or for worse, Amazon Prime’s 2005 debut changed the standards for all other e-commerce retailers. Since Amazon’s debut, consumer patience has steadily decreased.

eCommerce 59

eCommerce Fulfillment Improvements Shipping Costs 59