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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

For customers, many aspects of a shopping trip impact whether they view it as a success. However, the potential damage extends even further when considering the harm that can be done to overall customer satisfaction and long-term loyalty. A win-win for both the retailer and the customer. If not, then the opposite becomes true.

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

Insiders

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How Brands Large and Small are Leaning into the Amazon Effect to Compete

Retail TouchPoints

If smaller brands and third-party sellers can get creative and replicate the same customer-focused digital experience, there is an opportunity to find a balance between competing with the giant and succeeding despite it. The purchasing power of $79 in 2005 equals about $109.90 Amazon: the Consumer-First Platform.

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Why Your Loyalties Should Lie With Amazon, Despite the FTC Lawsuit.

Algopix

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

Three years ago, my job was all about VWE websites, supplier sites, brand sites and then following the customer journey with the hope that we were guiding them to good experiences with our retailers, but Safeway.com wasn’t showing our wines, Target.com wasn’t showing our wines — that has changed,” said Kogan. “

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How Brands Can Deliver Sustainable Instant Commerce for Consumers

Retail TouchPoints

But offering reliable instant commerce to customers isn’t easy. Consumers’ expectations of quick delivery have been building since Amazon launched its two-day delivery promise with Prime membership way back in 2005. Brands are Playing Catchup with Amazon, the Fast Delivery Pioneer.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. virtual reality).