RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008.

Omnichannel 279

Omnichannel Consumer Management Technology 279

Retail TouchPoints

FEBRUARY 12, 2021

As consumers continue to rely on digital channels for services that still cannot take place (or that they don’t yet feel comfortable doing) in person, a positive experience across all channels will play a pivotal role in purchasing decisions and loyalty.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Optimizely

JUNE 21, 2018

Last year’s closures even managed to beat the previous record of 6,163 store closings in 2008 — mid-financial crisis. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. Increase sales in other channels.

Workshop 312

Workshop Travel Channel Customer Experience 312

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. Younger generations may have seen their parents struggle with credit card debt during the 2008 recession, so they appreciate the transparency of BNPL payments. How are brands meeting this demand?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78