article thumbnail

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

RTP blog

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

article thumbnail

Inside Natori’s Transformation from High-End Wholesaler to Omnichannel Brand

Retail TouchPoints

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Retail TouchPoints

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 219
article thumbnail

6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have. Allow associates to focus on their strengths.

article thumbnail

Target Creates Chief Guest Experience Officer Role as it Expands Senior Leadership Team

Retail TouchPoints

The office will bring together the marketing, digital and technology teams to achieve this goal. Craig has been with Target since 2008, most recently as SVP of Digital, and has held leadership roles across various other business areas. Sylvester has been with Target since 2007, most recently as Chief Marketing and Digital Officer.

Supplies 187
article thumbnail

Seth Goldberg to Take Over as Raymour & Flanigan President

Retail TouchPoints

Seth joined Raymour & Flanigan full-time in 2008 after graduating from Yale University and the University of Pennsylvania Law School. Most recently, Seth was SVP of Marketing, E-commerce and Information Technology, helping pioneer the company’s expansion across digital platforms while growing its customer base.

eCommerce 174
article thumbnail

5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

Retailers that work to create streamlined omnichannel experiences now will have a leg up in the post-pandemic world, particularly since the re-growth of physical retail is likely to be a slow process.

Consumer 343