Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Retail TouchPoints
AUGUST 11, 2020
Similar to competitors like eSalon, you can answer a set of questions to arrive at a recommended personalized hair color product ready to be delivered every few weeks. But as Amazon proves, a great post-purchase experience — one that streamlines shipping and provides additional transparency — is a new area of focus.
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