Retail TouchPoints

SEPTEMBER 2, 2020

Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics. region, grape and even by food pairing.

Food and Beverages 235

Food and Beverages Merchant Services eCommerce Shipping Costs 235

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Omnichannel 260

Omnichannel eCommerce POS Operations 260

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

Steve Dennis

OCTOBER 1, 2017

Free shipping was virtually ubiquitous during the 2010 holiday season. Free shipping of online orders, once reserved for special promotional periods and often limited to higher order values, is fast becoming a basic consumer expectation. Since then it’s only gotten worse. They could have invested in product innovation.

Shipping Costs 89

Shipping Costs Shipping Customer Experience Retail 89

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

Beauty and Health 299

Beauty and Health POS Mobile Management 299

GetElastic

SEPTEMBER 1, 2021

B2B buyers expect personalization experiences and are even willing to pay more. Consumers are looking for convenience in their ecommerce experience - fast and free shipping. While the B2C market is changing at a fast pace to keep up with customer demand, the B2B market, is also shifting in needs and feature desires. “If

B2B 147

B2B eCommerce B2C Payment Services 147

SellBrite

DECEMBER 10, 2019

However, after her success selling on Amazon domestically, Castaneda began experimenting with Amazon Global Selling. She started by making her products available in the United Kingdom in 2010. By 2017, Bling Jewelry was reaching customers in Canada, Mexico, China, and India. You’re dealing with shipping and logistics issues.

Shipping Costs 85

Shipping Costs Shipping Jewelry Fulfillment 85

BigCommerce

MARCH 30, 2018

Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. For subscription websites to gain new customers and continue to grow their subscription base, it is key that you nail 3 things: Cost.

Subscription 345

Subscription Payments eCommerce Payment Services 345

ROI Revolution

JUNE 7, 2018

At the time (2010), this was unheard of. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. They offered free shipping, 24 hour support, and the ability to test out 5 pairs of glasses for 5 days, with a free return label to send them back.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

SellBrite

MAY 6, 2019

When Pinterest first launched back in 2010, it was the go-to place for women to browse and pin the latest fashion, decor, and meal planning trends. This seamless customer experience speeds up the buying process because instead of visiting multiple websites to compare products and prices, customers can comparison-shop in one place.

eCommerce 141

eCommerce Social Media Comparison Shopping SEO 141

365 Retail

MARCH 5, 2024

However, Social Commerce and the direct engagement and interaction with customers can create logistical challenges for retailers, first and foremost, in terms of volume: traditionally, brands have been more used to handling larger order volumes and shipping products to a small-medium number of locations.

eCommerce 69

eCommerce Retail Supplies Social Media 69

BigCommerce

MAY 25, 2017

I started my current business, Flexfire LEDs , in 2010. Prior to 2010, starting an online business was near impossible. Little did we know, we were following Google’s “best marketing practices for 2017” book back in 2010. Customer experience. Shipstation and Fishbowl for shipping and inventory. Adding value.

B2B 419

B2B Books BigCommerce Article 419

Retail TouchPoints

AUGUST 22, 2022

Buy.com was acquired by Japanese marketplace juggernaut Rakuten in 2010; Grover ran that company’s North American business for several years before joining a private equity firm that bought fashion site Bluefly.com , which he helped turn into a marketplace and then operated. after Amazon and eBay.

Shipping Costs 246

Shipping Costs Fulfillment eCommerce Consumer 246

Smile.io

FEBRUARY 7, 2023

Customer Behavior Jean Francois, ShipperHQ Jean Francois from ShipperHQ The pandemic brought the surge of alternative shipping methods such as BOPIS, curbside pickup, and local delivery, to get products into the hands of consumers. Jean predicts these shipping methods are not going anywhere.

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95

iVend

JULY 27, 2021

Retailers had long understood the need for diverse shopping channels, but in 2010 there was a lightbulb moment when they realised that simply having multiple routes to market wasn’t enough – those channels had to be integrated. It detracts from the customer experience. Friction matters because it restricts growth.

Omnichannel 52

Omnichannel Payment Services POS Shipping Costs 52

Talkoot

NOVEMBER 20, 2023

Nearly 80% of customers will switch stores if they get their favored style/look elsewhere. 89% of customers expect free shipping and free returns. As these numbers highlight, customers want more options in style and comfort, a frictionless shopping experience, and yet lower prices.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Retail TouchPoints

AUGUST 11, 2022

Bargain prices and the thrill of discovery proved a winning combination for Wish, which was founded in 2010 and was the most downloaded shopping app in the world by 2018. The trade-off is long shipping times and sometimes subpar quality, another thing Talwar is working to change. The company is based in the U.S., Merchant quality.

Merchant Services 235

Merchant Services Shipping Costs Payments Consumer 235