Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 210

Technology Management eCommerce eCommerce Platforms 210

Fabric

SEPTEMBER 12, 2023

Headless commerce is an e-commerce approach that decouples the frontend customer experience from the backend commerce functionality, allowing businesses to create highly customizable and unique shopping experiences across various digital channels. What is Headless Commerce? Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

RTP blog

FEBRUARY 1, 2019

But through engagement and encouragement, workplace culture becomes one of positivity, and so does the customer experience. Steven Kramer is CEO at WorkJam , with 20 years of executive leadership experience driving business results and developing disruptive technologies for the retail industry.

eCommerce 150

eCommerce Omnichannel B2B Improvements 150

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Retail TouchPoints

JULY 22, 2021

For instance, back in 2013, hackers stole data from over 40 million debit and credit cards from retail giant Target. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . More data processed gives way to more possibilities of data breaches.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

NOVEMBER 7, 2022

Since it was launched in 2013, Beautycounter has been on a tear. In March 2022, she joined DTC clean beauty brand Beautycounter as Chief Commercial Officer. To date, Beautycounter’s efforts have resulted in the passage of more than 10 pieces of legislation , with nine more in the works.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

Wiser

JUNE 26, 2018

This technique gives customers the option to buy their items online, but it also redirects them to your store, where they may choose to purchase more items after they pick-up their product. Retailers such as Target, Home Depot, Nordstrom and Apple have integrated the BOPIS (buy online pickup in store) omnichannel model.

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Ecommerce Platforms

OCTOBER 4, 2022

Since its founding in 2013, it's become the go-to choice for over 350,000 brands worldwide. . For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Shopline Review: About Shopline.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

OCTOBER 18, 2022

In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations. How do you ensure that you’re setting “moon shot” goals that are aggressive but can still, realistically, be achieved? Michael Rempell: Our journey to protect our planet began many years ago.

Consumer 259

Consumer Operations Improvements Retail 259

ESW

JANUARY 21, 2019

McKinsey researchers Tony Chen, Ken Fenyo, Sylvia Yang and Jessica Zhang report that the subscription eCommerce market has grown by more than 100 percent annually since 2013. Doing so can help them remain competitive with Amazon and niche, digital-first brands while creating a new form of customer engagement.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

iQmetrix

JUNE 21, 2018

Tom Ryan of Forbes reported yesterday (April 3) that Macy's is planning to expand its in-store pickup program from 292 stores to 500 by the close of 2013 as part of its "omnichannel" push.

Omnichannel 20

Omnichannel eCommerce Customer Experience Mobile 20

Retail TouchPoints

NOVEMBER 30, 2022

After a rent spike forced Word Up to leave the location, the neighborhood banded together to raise $60,000 and help the bookshop reopen full-time in 2013. You can accomplish this by investing in omnichannel technology that eliminates the need for a bulky and antiquated NCR-type cash register.

Mobile 263

Mobile Events Omnichannel Technology 263

GetElastic

AUGUST 25, 2021

Back in 2013, we explored API business models in a blog titled, " 18 API Business Models Deconstructed ," which was based on a presentation called " Open APIs: What's Hot, What's Not? " The biggest challenge is how fast API business models are evolving. by John Musser of ProgrammableWeb.

Payments 148

Payments Payment Services eCommerce Multi-channel 148

BigCommerce

OCTOBER 20, 2017

Back in 2013, 69% of B2B sellers said they expect to stop printing a catalog within five years. Just like B2C, Amazon has set the standard for the online B2B customer experience. Many B2B buyers rate their experience against Amazon as a benchmark. However, online selling has completely changed that. Learn from Amazon.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Prisync

OCTOBER 12, 2017

Examine your competitor’s customer experience by analyzing photography, product descriptions, CTAs, blog, payment methods, abandoned cart saver feature, promotions, customer reviews. Oreo shoot a tweet at the moment when the lights had gone off during the one of the most important sport event Superbowl 2013.

eCommerce 98

eCommerce Shipping Costs Social Media Payment Services 98

Retail TouchPoints

APRIL 17, 2023

Amy Errett: The split between women who color their hair in a salon and those that do it at home is about 50-50 — it’s 48% at a salon, 52% at home — and we need to meet this customer where she is. Traditionally, the quality of the product being used [in salons] is different than what’s available on the shelf, but ours is the same.

Customer 252

Customer Beauty and Health Shipping Costs Gifts 252