Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2.

Customer Retention 87

Customer Retention Blog Customer Experience Jewelry 87

GetElastic

DECEMBER 18, 2020

With the emphasis on customer retention, rather than customer acquisition, merchants have a higher chance of maintaining the loyalty of existing customers. The eCommerce subscription market has grown by 100% each year from 2013 to 2018 (McKinsey). What leads us to believe this prediction will hold true?

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging.

eCommerce 240

eCommerce X-cart Improvements Channel 240

FastSpring

JANUARY 29, 2020

Multi-channel selling is a must. Multi-channel selling is a must. What’s even more staggering is that online sales via smartphone are up 46% from 2018. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. billion in sales.

Payment Services 109

Payment Services Merchant Services Payments eCommerce 109

FastSpring

JANUARY 25, 2019

Multi-channel selling is a must. In 2018, Cyber Monday online sales totaled $7.9 With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Increasing customer retention through hassle-free billing. billion , a 19.3%

Payment Services 74

Payment Services Merchant Services Payments eCommerce 74

SellBrite

JANUARY 5, 2021

In 2018, a study by Power Reviews reported that 26% “consult reviews for every purchase they make online. Customers who are happy with your service can directly affect your profit margins, as research from Bain & Company shows. Whether or not you like to read what people think of your products or services, consumers do.

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. In 2018, Google rolled out 3,200 changes to its search algorithm, up from just 400 changes in 2010.

SEO 271

SEO Multi-channel Mobile B2B 271

SellBrite

APRIL 23, 2019

The truth is, there’s lots of untapped potential and resources in these channels when it comes to e-commerce. billion in funds invested in seed-stage deals globally in 2018. Take a look at this list of 2018 leading investors: [ Source ]. If it’s only converting 5% of the customers who see it, there’s a problem.

Shipping Costs 104

Shipping Costs eCommerce Payment Services Banking 104

Demac Media

FEBRUARY 15, 2018

The response to this post was so fantastic that Demac Media is now joining forces with our partner Shopify Plus, and our technology partners, to bring merchants the acquisition and retention strategies to drive more revenue online in 2018! Register to learn how to connect with your customers from Nosto. Oracle + Bronto.

Webinar 31

Webinar Shopify Merchant Services Customer Retention 31

BigCommerce

APRIL 18, 2018

Value-per-Visit: This is total website revenue divided by total website visits, and is helpful in measuring the effectiveness your various marketing channels. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. Better Decision Making Made Easy.

Download 418

Download eCommerce Social Media Shopping Carts 418

AcquireConvert

APRIL 11, 2021

An eCommerce customer experience is the customer’s perception of how they are treated by your online business. Good customer experiences can lead to high levels of customer retention, higher AOV, as well as brand loyalty born from satisfied customers recommending your store to others.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Ecommerce Platforms

DECEMBER 20, 2019

From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Revel states that it can bring: “A dded value to your business, from generating more revenue, to improving efficiencies, to delighting your customers.” . Who's Revel POS? You'll also see order tallies.

POS 118

POS Payment Services Payments Point of Sale 118

Korona

AUGUST 26, 2022

Most of the state’s laws and regulations stem from the 2018 Michigan Regulation And Taxation Of Marijuana Act , which legalized marijuana for recreational, adult-use. . Acquiring multiple licenses as well as setting up grows, production sites, distribution channels, and retail shops obviously requires significant capital investment.

POS 59

POS Point of Sale Operations Social Media 59

BigCommerce

FEBRUARY 23, 2018

If your various selling channels have different selling propositions – for instance, on your independent website your unique products are more of a draw than your prices, but on your Amazon channel, your price competitiveness wins out – then consider running different loyalty programs for those two audiences. Customer retention rate.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Demac Media

JANUARY 18, 2018

Communicating in a way that your customers understand? Making the shopping experience seamless across all channels? Next you should have already taken the following steps to get your customers more comfortable with your personalized shopping experiences (because no one likes a creeper!). Personalization in 2018 and Beyond.

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 78

Customer Loyalty Customer Jewelry Social Media 78

ESW

MARCH 26, 2019

eCommerce is an important means of doing business in several categories, but in others it’s merely a means for brands to achieve an omni-channel presence. Customers want flexibility, personalization and options. Late in 2018, Bloomberg’s Matthew Townsend reported that Casper planned to open more than 200 stores in the next few years.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

GetElastic

MAY 15, 2019

In 2018, 11.9% Smile helps increase customer retention by rewarding repeat customers building brand loyalty. By building a loyal community companies build an engaged customer base that can bring more sales to their ecommerce store in the future. Considering that retailers reported $3.53 Source: Mailchimp. #6

eCommerce 154

eCommerce Shipping Costs Subscription Shipping 154

Whisbi

FEBRUARY 6, 2019

There has been a switch in the operational culture of the banking system especially when it comes to customer related actions. The culture now consists of improving customer engagement and user experience by making banking easier. “Chatbots will power 85% of all customer service interactions by the year 2020″ Gartner.

Banking 71

Banking Payment Services Customer Live Chat 71

Omnisend

APRIL 20, 2021

The omnichannel approach is simple—sharing a consistent message on multiple channels while understanding their behavior, and also giving them the same shopping experience through those different channels like email, SMS, or push notifications. Here’s the reality though: voice shopping is going to be a $40 billion channel by 2022.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Smile.io

MAY 2, 2023

All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. This is because repeat customers are more profitable in the long run. But, every loyalty program can differ in how it accomplishes this goal and what additional metrics it prioritizes.

Social Media 69

Social Media Shipping Costs Events Blog 69

Smile.io

MAY 29, 2020

Calculating Repeat Purchase Rate (RPR) The repeat purchase rate is a calculation that shows you the percentage of your current customer base that has purchased at least a second time. This metric is influenced by your customer retention efforts and is a good indicator of the value you are providing your customers.

Improvements 66

Improvements Games Merchant Services Customer Experience 66

Smile.io

JANUARY 17, 2023

Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go. Pret takes their customer retention to the next level through their one-of-a-kind coffee subscription program. Liquid Death allows customers to scan a receipt to earn rewards from past purchases.

Customer Loyalty 63

Customer Loyalty Customer Subscription Omnichannel 63

Inflow Insights

JULY 12, 2018

2018 Marketing Technology Landscape Image by Scott Brinker at Chiefmartec.com ]. Omni-channel marketing reports. The company bills its solution as a “ Customer Retention & Predictive Marketing Automation Platform.” Channel Advisor. Custom Integrations available via data feeds for $2,500. Integrations.

eCommerce Marketing 160

eCommerce Marketing eCommerce Marketing Payment Services 160

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ESW

MAY 23, 2018

If you’re running your eCommerce site on Magento 1, you’re most likely aware that the company set an end-of-life date of November, 2018, for this older version of its platform. Customize user experience: Scalefast offers seamless multi-channel user experiences, which allows you to meet your customers on mobile, on desk, or in-store.

Payment Services 60

Payment Services Magento eCommerce Shipping Costs 60

Ecommerce Platforms

JUNE 1, 2020

Priority customer support. uptime for its servers between February 2018 to January 2020. Moving sensitive client data (surnames, emails, and names to a separate database) which is only accessible via a “strictly audited channel.”. Hostinger's average uptime was 99.95% from February 2018 to January 2020. Best Runner-Up.

WooCommerce 152

WooCommerce Shipping Costs Payment Services Marketing 152

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. billion in 2018. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. 65% express the need for more frequent communication with customers.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Digital emerged more than ever as a channel for consumers looking for home products. Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. Facebook and Google channels drove growth several times that of online stores. billion in 2018. billion in 2020.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. billion in 2018. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. 65% express the need for more frequent communication with customers.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MARCH 2, 2021

As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% The first robot grocery test site opened in 2018 in Salem, New Hampshire, and Walmart is building two warehouses in Texas, one in Utah, and one in Arkansas. billion (+148.2%) over Prime Day 2018. to reach $9.92

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JANUARY 5, 2022

billion in 2018. of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the new pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. billion in 2018. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Digital emerged more than ever as a channel for consumers looking for home products. Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. Facebook and Google channels drove growth several times that of online stores. billion in 2018. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. Facebook and Google channels drove growth several times that of online stores. Overall digital sales are expected to grow 20% in 2021, and online was an extremely profitable channel for apparel brands last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

billion in 2018. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. 65% express the need for more frequent communication with customers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

MAY 6, 2021

In 2018, global mobile payments accounted for just 18.9% Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% trillion by 2025.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148