Remove 2019 Remove Mobile Remove Multi-channel Remove Omnichannel
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American Eagle Plans up to 250 Store Closures, Looks to Aerie for Growth

Retail TouchPoints

The company’s online channels were a bright point in 2020, with double-digit growth expected across both brands in Q4 and total digital sales for the year expected to reach $1.7 billion , up more than $400 million from 2019. That would be a significant increase from FY 2019, when revenue was $4.3

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Brands Need a Dedicated Balance Sheet for Customer Health

Retail TouchPoints

Many companies are accustomed to viewing performance by channel, by store or by product. Today’s customer is omnichannel, mobile, and has begun to lean more heavily than ever on the availability of digital and online shopping options. That needs to change. Are existing customers sticking around?

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September 2019 Monthly Marketing News Recap

ROI Revolution

Published September 24, 2019. 2019 Facebook Full-Funnel Report: Data + Insights for Social Media Advertising Success. Aligning your brand’s growth goals with a multi-channel advertising approach at all stages of the buyer’s journey seems like a daunting task – but it doesn’t have to be.

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Advantages of Headless Commerce for Marketers

Kibo

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. A pivot to omnichannel shopping is also being adopted by consumers.

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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

This multi-media approach often leads to faster and more efficient problem resolution. Mobile Friendliness Customers are increasingly interacting with businesses on their mobiles. In fact, as many as 62% of customers expect to be able to use live chat from their mobile devices. Don’t underestimate the power of automation.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

This post was originally published on March 11, 2019 and has been updated for accuracy and relevancy in the market. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. Why a Hybrid Customer Experience is Essential for Today’s Consumer. There are 2.14

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

This post was originally published on March 11, 2019 and has been updated for accuracy and relevancy in the market. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. Why a Hybrid Customer Experience is Essential for Today’s Consumer. There are 2.14