Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 from November, according to Census Bureau data. Retailers With an Omnichannel Lead Flexed it During Holiday 2020.

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Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. billion in 2020 and is expected to soar to $154.3 It grew to $73.16

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Retail TouchPoints

MAY 17, 2024

The algorithm can analyze data from multiple sources in real time, and then retailers can treat shoppers differently. The ability to aggregate data across every channel in real time and predict behavior enables stores to deploy a more dynamic and personalized approach. Agile fulfillment. Personalized approach.

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Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026.

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Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. Worldwide, ecommerce purchases grew by nearly 30% in 2020, with different behaviors emerging based on product availability, new purchase triggers, and environmental factors like virus outbreaks and mandatory shutdowns. What Is Omnichannel Order Management?

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Retail TouchPoints

SEPTEMBER 22, 2021

consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). According to NielsenIQ’s Omnichannel Shopping Fundamentals Survey, only 1% of shoppers purchase a health or personal care product because it’s the first option they see.

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Retail TouchPoints

APRIL 19, 2021

December 31, 2020 marked the end of the Brexit transition period, and whilst many took a sigh of relief, in reality the Brexit effect had only just begun. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. The shockwaves presented by Brexit are now imminent.

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Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened? I trust that I can have that omnichannel experience.

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ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Let’s dive in and explore the top omnichannel trends for 2021.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

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Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

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Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

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Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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Retail TouchPoints

DECEMBER 4, 2020

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. Retailers that really lean into an omnichannel presence are going to be the most successful,” said McGee. “I

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Retail TouchPoints

JULY 29, 2021

million for its FY 2020, compared to a loss of more than $200 million the previous year. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

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Retail TouchPoints

JUNE 3, 2021

The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. During his session, Dornfeld noted that the convergence of marketplaces and advertising, along with the maturity of social commerce capabilities, have created new opportunities for omnichannel excellence.

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Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. The scale of investments that were being made without good forward-looking data was staggering ,” Leahy recounted.

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Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

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Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

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lateshipment

OCTOBER 16, 2020

We’ve taken all the data and compiled them on your behalf. . With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. With this data in hand, retailers can take action to meet their customers’ expectations.

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Retail TouchPoints

AUGUST 20, 2020

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. With incremental investment, they can ingest, enrich and harvest valuable customer and product insights to improve operational capabilities and monetize data with trade and advertising partners.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. Adding Real-Time Inventory Data. The rollout was completed in October 2020.

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Retail TouchPoints

OCTOBER 12, 2020

This may require geofencing techniques that can help determine how many people are waiting in a parking lot, and what they are picking up, so that crews can begin to fulfill orders as soon as customers approach a curbside pickup. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing.

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. Loyalty Shifts to Value.

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ESW

JULY 20, 2020

According to a May 2020 survey from Fluent , only one in five U.S. According to our data, it would’ve taken between 4 and 6 years to get to the levels that we saw in May if the growth continued at the same levels it was at for the past few years,” says Vivek Pandya , Digital Insights Manager at Adobe. All three major U.S.

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Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

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Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. That’s massive for the Christmas season.

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Retail TouchPoints

SEPTEMBER 13, 2021

Many industry experts commented on the speed with which retailers — even those that had been slow to embrace online sales, such as grocers — pivoted their operations in the suddenly ecommerce-heavy environment of 2020. Omnichannel Offerings for Channel-Agnostic Consumers. That omnichannel view of understanding is terribly important.”.

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Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. Omnichannel absolutely is an advantage for retailers,” said McGlynn.

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Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

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