Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 208

Payments Payment Services Customer Experience Social Media 208

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 261

Customer Loyalty Shipping Costs Technology Supplies 261

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. This is great news for brands who are able to better understand their customers’ needs and wants, reduce costs, and enjoy more flexibility in the ways that they advertise, sell, and distribute their products. What is Furniture Ecommerce?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customers during the Holiday season anticipate their orders with extra diligence.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

SEPTEMBER 16, 2022

Also, this year, experts are still hopeful of holiday retail and e-commerce sales increasing over 2021 numbers despite inflation putting a burden on customers’ spending. Therefore, they must be strategically placed across campaign funnel stages, so that they’re not overlapped and result in higher acquisition costs. .

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. check out their story here).

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Ecommerce Platforms

OCTOBER 26, 2021

So in this BetterCommerce review, you will find out if this platform is as great as it presents itself, its primary features, ease of use, pros and cons, pricing, and frequently asked questions about the platform. This helps in building customer experience and service. Let's get started. BetterCommerce Review: Overview.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

AcquireConvert

MAY 4, 2021

You can incentivize photo or video reviews by offering coupons to reviewers: Measure customer happiness. Stamped has an inbuilt customer experience rating system. Its simple metric uses a scale of 0 – 10, capturing information about your customers’ experience and satisfaction levels when shopping with you.

Shopify 36

Shopify Social Media Merchant Services Shipping Costs 36

Smile.io

DECEMBER 14, 2021

2021 is coming to a close and it’s time to look back at what made this year one to remember. It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year?

Customer Loyalty 72

Customer Loyalty Customer Shipping Costs Outdoor 72

Smile.io

APRIL 13, 2022

 A few small slip-ups may land you in your customers’ bad books, and as large companies like Old Navy, Dillard’s, and Air Miles can tell you, no company is too large to have their customer experience go from good to bad as a result of their rewards program.

Shipping Costs 85

Shipping Costs Department Stores Payment Services Customer 85

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The post-purchase journey is of high importance because it takes up 50% of the overall order experience. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. In-store experiences are human-led, with greater control and empathy towards customer needs and grievances. A surge in the volume of WISMO calls.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. Consider making alternative arrangements to how you ship deliveries. there’s room for hope.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 219

Merchant Services Shipping Costs Payments Payment Services 219

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Today, Neat Method has 67 franchise locations and can ship all over North America. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Today, Neat Method has 67 franchise locations and can ship all over North America. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Today, Neat Method has 67 franchise locations and can ship all over North America. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Payoneer

FEBRUARY 22, 2023

million in revenue in 2021. However, despite the coronavirus pandemic’s boost, eCommerce in Nigeria faces several challenges, including inadequate logistics infrastructure, limited payment options, high shipping costs, and low consumer trust. billion annually through 2021. The top three stores, including Slot.ng

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. Reduced shipping expenses Shipping is pricey. It grew to $73.16

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 236

Shipping Costs eCommerce Customer Loyalty Information 236

ESW

SEPTEMBER 29, 2023

Because customers demand it. For example, in 2021, 43% of shoppers bought a product online and picked it up in a store. As a result, the line between traditional brick-and-mortar and pure-play ecommerce retailers is blurring,” wrote Dr. An omnichannel approach ensures that brands meet customers where they are.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kibo

MAY 24, 2022

Social media influencers, Facebook ads, and email paved the way for D2C companies like Warby Parker to grow in a way that wasn’t dependent on expensive TV ads or shelf space with stores like Walmart and Target. Rising customer acquisition costs: Ten years ago, buying ads on Google and Facebook didn’t require a huge marketing budget.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

Fabric

SEPTEMBER 5, 2023

Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe. In the time of social distancing, contactless pickup was a highly effective way to get products to customers without risking anyone’s health and safety.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Returns Play a Key Role in Customer Attrition and Loyalty.

Merchant Services 274

Merchant Services Retail Multi-channel eCommerce 274

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. A whopping $3.23 View the session on demand.

Payment Services 200

Payment Services Merchant Services Omnichannel Consumer 200

GetElastic

APRIL 28, 2022

In 2021, U.S. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

JANUARY 16, 2023

Lower total cost of ownership (TCO: Composable systems provide a lower TCO because you only pay for the capabilities you need. It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Real-World Uses Cases of Composable Commerce.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Smile.io

FEBRUARY 16, 2023

In the past few years, customers are changing their habits from only shopping in-store to purchasing online with 76% of Americans shopping online for clothing. As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention.

Fashion 61

Fashion Social Media Events Small Business Retail 61

GetElastic

AUGUST 11, 2021

Their low-code Content Management System, Digital Asset Management, and Digital Experience Management platform allows more than 350 of the world's leading brand teams to manage content, not code. Company Overview: Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. Contentstack.

Management 148

Management eCommerce Multi-channel Channel 148

ROI Revolution

AUGUST 9, 2022

Between 2021 and 2025, merchant losses from online payments fraud are set to exceed $206 billion. One effective strategy to prevent fraud is to join forces with a fraud detection partner to continuously assess risk and establish trust across the customer journey – from account creation and login to payment. to reach $236 billion!

eCommerce 78

eCommerce Payment Services Merchant Services Payments 78