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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

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Accelerate Order Management Success in 2021

Kibo

Even after a massive shift to ecommerce in 2020, eMarketer predicts that 2021 will still see more than 14% ecommerce growth. That continued ascension is paired with a renewed focus on upscaled in-store retail experiences that are more personalized, more efficient, and more connected. Guide: Accelerate Your Order Management Success.

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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal. Marketplaces have been a hot concept in 2021, as retailers look for new ways to make their ecommerce offerings stand out from the competition. Michaels gained access to some of A.C.

Payments 263
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eBay to Fortify its Collectibles Business With $295M TCGplayer Acquisition

Retail TouchPoints

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023.

Hobbies 226
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Home Depot To Open 3 DCs In Georgia

Retail TouchPoints

The “flatbed delivery center” scheduled to open in Stonecrest in 2021 is located near a railroad line and will accept oversized, bulky and heavy materials delivered by flat-bed trucks and rail cars. The DC will be designed to deliver Pro and DIYer orders to job sites or homes on a same-day or next-day basis.

eCommerce 252
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Why Scaling Delivery Operations Goes Beyond Adding Drivers

Retail TouchPoints

Retailers now place a greater emphasis on the importance of agility, with 80% of retailers expecting moderate to major supply chain investment in 2021. The heaviest investment will take place in order fulfillment, such as last-mile delivery. It also better supports drivers.

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5 Major Retail Digital Transformations to Watch For in 2021

Retalon

This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customer experiences and events. While at the same time adding to the online fulfillment system, by providing in-store pickup and local same-day delivery. Order fulfillment automation. check out their story here).