Retail TouchPoints

JULY 5, 2022

Although some dynamics of the commerce landscape have changed, largely due to consumers venturing more eagerly back to stores following COVID-19, the survey findings paint an intriguing picture of how retailers’ omnichannel strategy will need to evolve to drive growth in 2022 and beyond.

Omnichannel 268

Omnichannel Fulfillment Customer Retention Channel 268

Groove

JULY 24, 2022

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Pivotree Blog

MAY 16, 2023

ATLANTA, GA, United States — Syndigo announced the recipients of the 2022 Partner of the Year awards at the recent North America Partner Kickoff event held in Atlanta, Georgia. Syndigo North America Delivery Partner of the Year 2022: ThoughtSpark Syndigo works with delivery partners who provide specific services.

Beauty and Health 52

Beauty and Health Automotive Customer Retention Management 52

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

Retail TouchPoints

FEBRUARY 7, 2024

Focus on customer retention. Some retailers may view gamification initiatives as a one-off, but it is important to fully integrate it into one’s brand strategy and constantly update and create new opportunities that keep customers engaged, giving them a reason to return.

Retail 266

Retail Games Clothing Customer Retention 266

Korona

FEBRUARY 2, 2022

However, if the customers do not have a good experience with your business, these efforts will all be in vain. So, here are some tips and advice for providing an outstanding customer experience in 2022: 1. Time-consuming purchasing processes could arguably be the biggest frustration for customers.

Customer Experience 52

Customer Experience Customer POS Retail 52

Omnisend

DECEMBER 22, 2021

Here’s how: Upsell and cross-sell products wherever possible Give customers multiple purchase discounts like ‘buy 3 and get 30% off’ Offer free shipping. Customer retention rate (CRR). The post 10 ecommerce metrics & KPIs you must measure in 2022 appeared first on Omnisend Blog. Start Free Today.

X-cart 78

X-cart eCommerce Shopping Carts Shipping Costs 78

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. The post Email Marketing Statistics [2022] appeared first on Acquire Convert.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

Ecommerce Platforms

JANUARY 13, 2022

Put plenty of resources into customer retention. Your current subscribers are the most important customers. Spend time and money personalizing the overall customer experience. The post How to Sell Subscriptions on Shopify (Jan 2022) appeared first on Ecommerce Platforms.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 236

Shipping Costs Gifts Fulfillment Consumer 236

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Shipping Costs 255

Shipping Costs Omnichannel Customer Retention Retail 255

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 97

Retail TouchPoints

FEBRUARY 8, 2023

Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52 Email marketing also opens your business up to increase revenue using your existing customers. Customer-retention strategies — cross-sells, downsells and upsells — are most effective in email marketing.

Social Media 244

Social Media Retail Customer Retention Consumer 244

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for your customers.

Beauty and Health 71

Beauty and Health Accessories Fashion Clothing 71

365 Retail

AUGUST 30, 2022

In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. . Customer retention. What are the pros and cons to offering a loyalty scheme? The benefits of loyalty programs include: . Increased profitability through behavior based offers to higher margin categories.

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

Groove

OCTOBER 7, 2022

This is easily the most common subscription program type leveraged as of 2022. Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time. But why should you add loyalty and rewards to your subscription offering?

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. 2021 set online sales records.

Marketing 244

Marketing Retail Information Customer Retention 244

Smile.io

MARCH 8, 2024

billion in 2022 and is forecasted to reach $2,880.3 billion in 2022, the rising penetration rates mean that people can now access the internet—and live commerce—from absolutely anywhere. billion visitors in 2022.   Since then, the live commerce sector has grown massively , reaching a value of $1,498.7

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Groove

OCTOBER 7, 2022

This is easily the most common subscription program type leveraged as of 2022. Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time. But why should you add loyalty and rewards to your subscription offering?

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Smile.io

NOVEMBER 14, 2023

This means that ecommerce businesses relying on it will be able to get a better understanding of their customers’ needs and wants. littledatauk — blake ⚡️ (@BlakeWisz) October 17, 2022 First-party data encompasses details like contact information, purchase history, and browsing behavior.

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Mobile Technology Games 52

iVend

MARCH 14, 2023

During the 2022 holiday season, 74% of shoppers visited a shopping centre, up from 70% ** in 2021, which translated to 39% of spend being in brick and mortar stores, up from 34% in 2021. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping.

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POS Point of Sale Mobile Payment Services 97

365 Retail

JULY 3, 2023

This means that business owners must always ensure that their customer data is secure around the clock. Letting customers know all this is beneficial for you and your customers. It increases customer trust and hence can increase your customer retention rate.

B2B 52

B2B Subscription Customer Data Information 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Here Are The Ten Emerging Retail Trends We Predict For 2022. The rise of remote spending in pandemic times can be attributed to people becoming reluctant to mingle with other customers who might be infected. In 2022 consumers expect to see the option at checkout rather than find delight in it.

Consumer 94

Consumer Retail Social Media Payment Services 94

365 Retail

OCTOBER 20, 2022

True personalisation offers products your customer has expressed an interest in – derived from preference insights and purchase motivations that they have explicitly told you. This is zero-party data, and is the path this holiday season to increased revenue and customer retention. . Deliver a true omnichannel experience .

Retail 52

Retail Omnichannel Customer Retention Channel 52

Smile.io

JANUARY 10, 2022

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Hypergear Hypergear ’s homepage showing their Dry Bags and backpacks For those of you looking to get a little more adventurous in 2022, Hypergear is a lifestyle adventure brand based in Malaysia.

Hobbies 77

Hobbies eCommerce Books Arts 77

Dynamic Action

APRIL 25, 2023

Taking a Customer Centric Approach to Identify Trends and Validate Them Consumers have been minimizing spending this year so far. For example, fewer units per order were placed vs. 2022, while sell outs dropped 19% vs. January in the US and 40% YoY in the UK. This resulted in the percentage of unsold goods increasing from 12.7%

Retail 62

Retail Accessories Customer Retention Apparel 62

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 242

Payments Payment Services Customer Experience Social Media 242

Smile.io

OCTOBER 31, 2023

Last year, over 100,000 merchants were rewarding customers with Smile and had a total of over 6.5   🛒 During the 2022 holiday shopping period, 38.4% of all shoppers at stores running Smile were repeat customers.  million shoppers during BFCM.

Customer Retention 53

Customer Retention Customer Social Media Events 53

Ecommerce Platforms

DECEMBER 12, 2022

You can charge subscription customers according to your preferred cadence, use customer retention tools to prevent churn when customers cancel, and even use Shop Pay and Apple Pay for accelerated checkout. Shopify Review (Dec 2022): Is Shopify the Best Ecommerce Platform? Further reading ?. Shopify Pros and Cons.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. Another great advantage is the minimization of price markdowns to sell through excess inventory.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. But we’d be remiss if we didn’t take a moment to celebrate the wins we experienced in 2022. In 2022, Smile reached some pretty awesome milestones.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Omnisend

MAY 18, 2021

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation. Use Marketing Automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

RetailMinded

MARCH 31, 2021

trillion by 2022, as more and more retailers and entrepreneurs start moving online. Post-Covid, maximising customer lifetime value is going to become even more essential. Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. .

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92