Were Our Predictions For 2023 Correct?
Forrester eCommerce
SEPTEMBER 20, 2023
We made bold calls for 2023. Discover the accuracy of Forrester's Predictions 2023. Did they come true? And get a first peek at what we'll cover in our 2024 predictions.
2023 Related Topics 
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Were Our 2023 Cloud Predictions Correct?
Forrester eCommerce
FEBRUARY 6, 2024
It's time to take a look back and score our 2023 cloud predictions. Find out where we accurately predicted cloud trends and where we missed the mark for cloud in 2023.
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Many Surveys, Small Impact: Forrester’s 2023 State Of VoC And CX Measurement Practices Survey
Forrester eCommerce
MARCH 13, 2024
Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.
What I Learned About Sales Technology In 2023
Forrester eCommerce
DECEMBER 20, 2023
This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.
The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT Real-World Success Stories and Future-Forward Practices: Be inspired by the success of industry leaders who’ve harnessed these strategies and gain insight into the trends shaping the future of retail.
GenAI Drives The Narrative, But A More Confident Tech Economy Is The Real Story Beyond The Q4 2023 Tech Services Earnings
Forrester eCommerce
MARCH 18, 2024
Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. Our takeaways? While […]
Ecommerce Marketing Lessons from Q4 2023
Retail TouchPoints
FEBRUARY 19, 2024
With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. In January, we all learned that the 2023 retail year ended up exceeding our expectations, growing by 5.3% billion, up 7.5% from last year.
Retail Reimagined: What It Means To Be An Innovative Retailer
Speaker: DeAnna McIntosh, Retail Growth Strategist
In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year. April 4th, 2023 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The past three years have forever changed the retail landscape.
How Retailers Are Transforming Customer Experiences with Data & AI
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Cloud-Based Solutions: The Sky Is the Limit for Retail Success
Speaker: Ryan Bryers, SVP of Global Engineering
July 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Ryan will cover the multitude of benefits that cloud technology brings to retailers, including: Empowering retailers to transform their operations Becoming more adaptable, efficient, and agile Improving response to ever-changing market dynamics Don't miss out! Save your seat today!
Mapping Digital Transformation: Retail’s Strategic Shift
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce
Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)
October 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat today and elevate your understanding of the evolving consumer landscape and the future of commerce!
Retail Tech: Empower Associates, Optimize CX, and Boost Productivity
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
How Personalized Customer Experiences Drive Retail Growth and Revenue
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?
2024’s Retail Odyssey: Going Small, Artificial, and Augmented!
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.
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