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European Predictions 2023: Customer Experience

Forrester eCommerce

2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.

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Protecting Against The Top Cybersecurity Threats In 2023 Requires A Balanced Approach

Forrester eCommerce

Forrester’s recently published report, Top Cybersecurity Threats In 2023, examines five cybersecurity threats — established […] Forrester data shows that almost three-quarters of organizations reported one or more data breaches in the past 12 months.

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Insights From The 2023 RSA Conference: Generative AI, Quantum, And Innovation Sandbox

Forrester eCommerce

RSAC 2023 is a wrap! The Forrester security and risk team had 11 attendees at the RSA Conference last week. We really enjoyed meeting with clients and colleagues old and new — and now we’re *exhausted.* It’s no mystery why; as a team, we collectively participated in over 230 meetings and took more than 1.5 […]

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Announcing The Vulnerability Risk Management Landscape, Q2 2023

Forrester eCommerce

The Vulnerability Risk Management Landscape, Q2 2023 is now available. Forrester clients can view the report for a deep dive into the benefits of vulnerability risk management (VRM) solutions and the key functionalities to look for when selecting a VRM vendor.

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Planning Guide 2023: Sales Operations

Forrester eCommerce

Sales operations planning in 2023 will have to account for economic turbulence, but will find big opportunities in smart tech deployment.

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European Predictions 2023: Technology

Forrester eCommerce

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

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The Ultimate E-commerce Shipping Report For Small Businesses In 2023

Get a thorough analysis of these trends, current customer behavior, and more in Shippo’s latest “2023 State of Shipping Report." Inflation, cost of shipping, and changes in consumer spending are some of the biggest challenges online merchants face today.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.

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5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Virtual sales success requires new ways of thinking. Sales managers, trainers, sales enablement managers, and sales reps across all industries must adjust to this digital transformation. That doesn’t mean, however, that you can transfer the old ways of doing business to the new blended selling environment.

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Personalize & Empower: Crafting a Digital-First Retail Experience

Speaker: Nicole Ramirez, M.A. - Marketing Director, Growth, Emerging Products - Forbes | Advisory Panel - University of Houston | Named Top 5 Digital Marketing TEDx Talks

Learning Objectives: Learn how data analysis enables businesses to gain insights into individual preferences, behaviors, and needs Discover data management techniques and best practices for leveraging data to create tailored experiences that empower end users Explore strategies to foster user empowerment June 28, 2023 at 9:30 am PT, 12:30 pm ET, 5:30 (..)

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year. April 4th, 2023 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The past three years have forever changed the retail landscape.

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The Marketer's Guide to Surviving Black Friday & Cyber Monday

Speaker: Jonathan Meyer, Danielle Erwin, Jeremey LaDuque, Nathan Hedley & Nils De Moor

To help eCommerce merchants set themselves up for success, Bridgeline's leading eCommerce, SEO, and marketing experts are coming in an all-star roundtable to discuss Black Friday and Cyber Monday 2023.