Retail TouchPoints

OCTOBER 15, 2024

The retailer currently operates approximately 12,500 stores across the U.S., billion loss in FY 2023. Europe and Latin America. For its 2024 fiscal year, which ended Aug. 29, 2024, the retailer had $147.6 billion in sales, up from the $139.1 billion generated the previous fiscal year. However, Walgreens had a net loss of $15.4

Operations 261

Operations Information Retail Marketing 261

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. This is a 10% increase over 2023’s mark and the highest yearly uptick since the pandemic.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

NOVEMBER 4, 2024

Franchise Group has filed for Chapter 11 bankruptcy as part of a restructuring agreement with its primary lenders that will allow its three strongest banners — Pet Supplies Plus , The Vitamin Shoppe and Buddy’s Home Furnishings — to remain in operation. 5 at its 365 locations and online.

Home Furnishings 271

Home Furnishings Supplies Operations Marketing 271

Retail TouchPoints

FEBRUARY 11, 2025

The raft of openings will mark the largest number of stores that Aldi has opened in a single year in its nearly 50 years of operating in the U.S. Aldi obtained the competitor banners as part of its 2023 acquisition of Southeastern Grocers. Aldi Now Third-Largest Grocer in U.S.

Operations 267

Operations Marketing 267

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 417

Financial Services Information Technology Operations 417

Retail TouchPoints

OCTOBER 30, 2024

Shein opened its online marketplace to third-party sellers in May 2023 , but until now most of those merchants have been China-based, non-branded manufacturers. The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. .”

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

DECEMBER 16, 2024

Toys R Us already has a presence in Mexico thanks to an April 2023 partnership between WHP Global and retailer El Puerto de Liverpool. The parent company announced plans to roll out brick-and-mortar Toys R Us flagship stores in September 2023 in a partnership with Go! Retail Group , including a store in the Mall of America.

Toys 265

Toys Operations Marketing Retail 265

Retail TouchPoints

JANUARY 9, 2025

operations of Reebok and is exploring strategic options for Forever 21 soperations. Prior to this deal, JCPenney had been implementing a turnaround initiative introduced in September 2023 , using $1 billion to upgrade digital capabilities, in-store technology and merchandising and supply chain optimization.

Apparel 290

Apparel Supplies Fashion Outdoor 290

Retail TouchPoints

FEBRUARY 26, 2025

Following the bankruptcy of Quiksilver store operator Liberated Brands earlier this month, Quiksilver owner Authentic Brands Group has moved swiftly to ensure that Quiksilver-branded apparel is still available to consumers. and Canada. We will blend surf culture with refined sophistication, bringing the best of the past and future together.”

Apparel 268

Apparel Operations Management Consumer 268

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. eGrowcery, which operates in the U.S. Freshmart adopted solutions from eGrowcery in May 2023.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

OCTOBER 22, 2024

Active and lifestyle fashion brand Fabletics is expanding into Mexico through a partnership with Liverpool , an omnichannel retail group that has more than 177 years of operating experience in the country. To date, the brand has more than 100 retail stores globally and operates in the U.S.,

Toys 263

Toys Retail Omnichannel Fashion 263

Forrester eCommerce

SEPTEMBER 26, 2023

I attended the first day of the Intel Innovation 2023 developer’s conference to see how this venerable Silicon Valley giant was responding to AI and competitive pressure. What I found was a comeback story in progress, wrapped in a very heavy dose of AI, led by its dynamic CEO Pat Gelsinger. Intel hopes that AI […]

Events 406

Events Operations 406

Retail TouchPoints

DECEMBER 6, 2024

billion in Q3 2023. over the same quarter in 2023. in the quarter compared to 29% in Q3 2023, a decrease that was attributed to increases in markdowns and inventory damages. Solid Q3 Despite Hurricane-Related Expenses Net sales increased 5% to $10.2 billion in Dollar Generals third quarter, compared to $9.7

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 264

Operations Fashion Management Marketing 264

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Retail TouchPoints

JANUARY 7, 2025

Steelman was named President and COO in 2023 after serving in a variety of executive roles with the company since 2014. Ulta now expects comparable sales to increase modestly and operating margin to be above the high end of the companys previous expected range of 11.6%

Operations 279

Operations Marketing Retail 279

Retail TouchPoints

MARCH 5, 2024

Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. million by Aurelius Group in November 2023. The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term.

Operations 290

Operations Presentation Retail Marketing 290

Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. In January, we all learned that the 2023 retail year ended up exceeding our expectations, growing by 5.3% billion, up 7.5% from last year.

eCommerce Marketing 278

eCommerce Marketing eCommerce Marketing Mobile 278

Retail TouchPoints

MARCH 14, 2024

stores in 2024 as it seeks to streamline its operations. The footwear retailer, which currently operates 41 stores in the U.S million , in 2023 compared to 2022. Allbirds reduced its workforce in May 2023 in a move that the retailer expected to deliver approximately $7 million in savings. million loss the previous year.

Operations 278

Operations Marketing Consumer Retail 278

Retail TouchPoints

APRIL 3, 2025

Thousands of merchants are now selling on TikTok Shop, and the number ofshoppers using the platform has tripled every single month since the offering launched in 2023. Operations for TikTok Shop in a statement. Image courtesy QVC Group Increasingly, TikTok is one of those places.

Home Shopping 257

Home Shopping Merchant Services Operations Consumer 257

Retail TouchPoints

JANUARY 8, 2025

In October 2024, digital grocery shopping jumped 28% YoY compared to October 2023. In 2023, the global warehouse automation market was valued at $23 billion. However, its critical to note that automated solutions in the warehouse cannot operate optimally without human surveillance.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

DECEMBER 9, 2024

Wholesale marketplace Faire , which can act as a barometer of where the retail winds are blowing, saw a 500% increase in searches for advent calendars in August 2023 compared to the same period in 2002, and the number of advent calendars available for sale on the platform has increased 4X this year. In fact, U.S.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

NOVEMBER 22, 2024

compared to the same period in 2023, from $4.81 The retailer currently operates 247 club stores and 182 BJ’s Gas locations in 20 states. BJ’s attributed the increases to “strength in membership acquisition, retention and higher tier membership penetration across both new and existing clubs,” according to a company statement.

Operations 276

Operations Retail Customer Marketing 276

Forrester eCommerce

OCTOBER 27, 2023

While many organizations are now looking to enhance their security operations with endpoint detection and response (EDR) or extended detection and response (XDR) solutions to allow for better threat and incident investigation, securing the endpoint starts with a strong endpoint protection platform, and that […]

Operations 390

Operations Marketing 390

Retail TouchPoints

OCTOBER 21, 2024

Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. Most recently, North America CEO Michael Conway announced his retirement, with Sarah Trilling, Head of North America Retail Operations now reporting directly to Niccol. Brands. Starting Nov.

Operations 263

Operations Improvements Marketing Other 263

Retail TouchPoints

NOVEMBER 21, 2024

If your team hasn’t considered the following three challenges, though, now is the time – before they become profit pitfalls and everyone from FP&A (financial planning and analysis) to operations is caught flat-footed. with streaming also in the top five. Satisfying Patient Deal-Hunters and Desperate Panic Shoppers with Analytics The U.S.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

DECEMBER 24, 2024

This shift is underscored by the impressive growth witnessed in private label sales, which surged by 6% year-over-year to $217 billion in 2023. This digitization has streamlined operations, enabling brands to navigate the manufacturing landscape with unprecedented speed and efficiency.

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

Forrester eCommerce

MARCH 11, 2024

We explore key findings for APAC from Forrester’s 2023 Field Marketing Survey to help organizations understand the state of Field Marketing regionally and what this means for the operation and organization of a future fit field marketing organization.

Marketing 434

Marketing Operations B2B 434

Retail TouchPoints

NOVEMBER 21, 2024

Despite opening its 100 th brick-and-mortar location in December 2023 , by May 2024 the retailer was in danger of being delisted by the New York Stock Exchange due to its stock price falling below $1. ” The Container Store has been under pressure for some time.

Payments 278

Payments Payment Services Customer Data Operations 278

Retail TouchPoints

FEBRUARY 10, 2025

Southeastern Grocers (SEG) had been sold to Aldi in August 2023 , an acquisition that was completed in March 2024. The purchase agreement includes the grocery and liquor store operations of the Winn-Dixie and Harveys banners, encompassing approximately 170 stores across the Southeast, as well as Winn-Dixies existing liquor business.

Operations 191

Operations Customer Experience Customer Marketing 191

Retail TouchPoints

JULY 19, 2024

A 2023 TNS survey revealed that nearly seven in 10 Americans were concerned about robocall scams posing as retailers and claiming a package is pending pickup or that they are due a refund. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

JANUARY 10, 2025

Wayfair is exiting Germany, where it has operated for 15 years, after failing to turn the company into a household brand in the market, according to a letter from Co-founder and CEO Niraj Shah. Wayfairs German exit marks the latest in a series of streamlining moves at the online furniture brand. billion in costs. billion in revenue.

Other 276

Other Marketing Operations Customer 276

Retail TouchPoints

DECEMBER 11, 2024

The kiosks, which the retailer began piloting in late 2023, allow customers to activate weekly circular digital coupons and personalized offers without requiring a smartphone or even internet access.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

DECEMBER 3, 2024

RTFKT , the Web3 sneaker brand that Nike acquired in 2021 , will wind down operations by the end of January 2025, transitioning into an archived site to showcase the designs created for the platform.

Fashion 276

Fashion Operations 276

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Crawford’s work involves designing new features, leading software implementations, managing projects, improving operational efficiency and coaching employees for better performance.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311