article thumbnail

How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

article thumbnail

How Retail is Leveraging Unified Digital Experiences

Retail TouchPoints

trillion by 2025. At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4

Retail 298
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The future is seamless: New report signals a wave of on and offline customer loyalty innovation as brands adapt to the post-covid world

365 Retail

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. While 61% of brands invested in the development of their loyalty strategy during the pandemic, more than two thirds (72%) of respondents are now planning a further revamp within the next three years.

article thumbnail

How Retailers can Overcome the Challenges Faced on the Path to Sustainability

Retail TouchPoints

However, while simple in principle, in recent years the process of accurately forecasting demand has been complicated due to supply chain restrictions, disruptions in customer loyalty and spikes in demand relating to the pandemic. Kimberly Morgan is VP Sales and Global Partner Channel Lead at K3.

Retail 361
article thumbnail

How to Translate Foot Traffic Into Digital Sales

Kissmetrics

billion dollars by 2025, and your online business can benefit from this surge. You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. According to statistics, e-commerce sales are likely to reach 563.4

eCommerce 295
article thumbnail

Harnessing the huge marketing potential of subscription services

365 Retail

billion by 2025. The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off. Encouraging customer loyalty.

article thumbnail

Unpacking subscriptions: The gift that keeps on giving all year round

365 Retail

And if you have, let’s talk about how you can use your subscription box service to increase loyalty and optimise sales within other channels. billion by 2025. stop, emerging purchasing channel? Below are three of my top tips: #1 Your customer invited you into their home, so be a good guest.