GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

ESW

MAY 17, 2023

Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel. However, many B2B sellers have continued to advertise and sell products in a traditionally analogue way. The landscape is quickly changing to make B2B ecommerce buying the norm.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

GetElastic

SEPTEMBER 6, 2021

This post was originally published on September 25, 2019 and has been updated for accuracy and relevancy in the market. Here's a comprehensive list of 25 industry movers and shakers in B2B ecommerce. With over 20 years in the B2B commerce space, Beck has lived through many digital transformations.

B2B 144

B2B eCommerce White Paper Seminar 144

Forrester eCommerce

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants.

Customer 285

Customer B2B Reference Marketing 285

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

B2B 148

B2B eCommerce Payment Services SEO 148

GetElastic

SEPTEMBER 26, 2019

After extensive research and interviews, the team at Get Elastic is presenting a list of 30 industry movers and shakers in B2B ecommerce. These hardworking and thought-provoking individuals are known among their peers and commerce community as experts in digital strategy and building digital-first B2B enterprises. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. It’s clear that B2B businesses have a complex landscape to navigate. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow.

B2B 71

B2B B2C Multi-channel eCommerce 71

Retail TouchPoints

AUGUST 7, 2023

While company web stores are essential, digital marketplaces take simple sales to the next level by offering businesses more opportunities to engage with customers. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers. In the B2B space, you can pay a monthly fee for a PC, the software and other products.

Subscription 236

Subscription B2B Mobile Customer Experience 236

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute.

B2B 104

B2B Payment Services B2C Payments 104

Retail TouchPoints

AUGUST 24, 2023

In fact, seven out of 10 marketers in the U.S. It’s being used to generate marketing content including social media posts, videos and images. Moving from top-of-funnel to online conversions, generative AI can help digital marketers in at least three significant ways. Ken Yanhs is the Chief Marketing Officer at Zoovu.

Toys 241

Toys B2C Social Media Accessories 241

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

SellBrite

OCTOBER 16, 2019

In fact, B2B ecommerce , or business-to-businesses electronic commerce, is predicted to reach $6.7 And how can your online business tap into the B2B ecommerce market? B2B Ecommerce: What is it? B2B ecommerce is the sale of goods and services from one business to another through an online or digital portal.

B2B 90

B2B eCommerce B2C Merchant Services 90

Forrester eCommerce

APRIL 19, 2022

Customer marketing leaders, get ready for the spotlight. We’re having a “told you so” moment in customer marketing. As companies turn more attention to keeping their existing customers, the job of strengthening engagement, building loyalty, and developing advocates is front and center.

Customer 195

Customer Marketing Customer Loyalty Customer Experience 195

Retail TouchPoints

JUNE 15, 2023

Earle, who talks a mile a minute and with a refreshing candor about not just his successes but his shortcomings, blind spots and missed opportunities, spoke on the topic “Building Brand Hysteria, Customer Loyalty and Memorable Experiences.” Hearing customers’ excitement and their frustration helps us make better decisions.

B2C 297

B2C Customer Loyalty B2B Customer 297

Omnisend

MAY 3, 2023

Look no further than email marketing campaigns. In this post, we’ll explore different types of email marketing campaigns with examples and provide tips on how you can create your own successful campaign. In this post: What is an email marketing campaign? Here’s an example of Duolingo’s email marketing campaign.

Marketing 147

Marketing Download White Paper Recommendation 147

Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 262

Omnichannel Customer Loyalty B2C B2B 262

Groove

MARCH 24, 2022

Selecting an eCommerce marketing agency for your BigCommerce online store is a crucial step in achieving your eCommerce goals. As an Elite BigCommerce Partner Agency , our certified team is available to assist in growing your mid-market business with BigCommerce Enterprise. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Forrester eCommerce

APRIL 9, 2021

Teams supporting retention, cross-sell, and upsell are most effective when they focus on the right signals from buyers and customers. At B2B Summit North America, learn more about these signals and how to use them.

B2B 331

B2B Customer Customer Loyalty Marketing 331

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. Pros: Large customer base, higher sales volume, greater market share.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Retail TouchPoints

APRIL 11, 2023

If a customer has a complex issue such as a problem with a return, the AI chatbot is able to pass on the customer’s information and details from their conversation to the live service agent to provide them with context prior to speaking with the customer. Good customer service is not a one-size-fits-all approach.

Customer Retention 273

Customer Retention Customer Loyalty B2B Customer 273

Kissmetrics

OCTOBER 5, 2020

The power of social media as a marketing and advertising channel is hard to deny. This boosts customer loyalty and makes people feel more of an affinity with your brand. 2 Viral Nation — Best for Influencer-Driven Marketing. Viral Nation is best-in-class for influencer marketing campaigns. Create a Community.

Social Media 363

Social Media B2B Document Information 363

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. Neil Patel: Co-Founder at Neil Patel Digital , SEO and Growth-Marketing Guru.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one. Marketing Management. trillion – that's a lot of dough!

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

JULY 14, 2023

The AI boom shows no sign of slowing down, with a global market value projected to grow to more than $500 billion this year. This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences.

eCommerce 220

eCommerce Order Fulfillment Fulfillment Multi-channel 220

PFS

JUNE 13, 2017

Increasingly, B2B companies that fail to go digital are being left behind by competitors – and, yes, this includes the ever-present threat of Amazon. According to McKinsey & Company, digital leaders in the B2B space generate five times more revenue than the rest of the B2B field. Drop us a line at marketing@pfsweb.com.

B2B 58

B2B Channel Technology Customer Loyalty 58

Retail TouchPoints

MAY 31, 2023

Faster customer service through the app can result in quicker resolution of issues, further reducing the likelihood of negative reviews. Additionally, loyalty programs can incentivize customers to continue purchasing from the merchant, increasing customer loyalty and reducing negative reviews.

Merchant Services 251

Merchant Services Improvements Social Media Mobile 251

GetElastic

DECEMBER 9, 2020

In Gartner’s latest report, “ Predicts 2021: COVID-19 Drives Accelerated Shift to Digital and Commerce Model Evolution ” they discuss how these new behaviors will impact the market and re-shape the commerce strategy of organizations worldwide over the next few years. Expanded Digital Go-To-Market Approaches.

Payment Services 113

Payment Services Payments B2B B2C 113

Smile.io

MARCH 8, 2024

Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 The US is in second place, with household names such as eBay, Walmart, and Amazon dominating the market.  Loyalty & Reward Program Insights from Smile.io billion in 2023. Billion in 2023.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Smile.io

SEPTEMBER 1, 2022

At the heart of any business is its customers. Without them, you have no one to sell your products to and no one to organically market by word of mouth. And yet, poor customer service threatens $4.7 Too many brands seem to forget that behind the online shopping basket is a customer that is a thinking, breathing human being.

Payment Services 63

Payment Services Customer Marketing eCommerce 63

Kissmetrics

JANUARY 19, 2021

Learn more about voice tweet options and how it’s transforming the ways digital marketers can use Twitter to their best advantage. For example, if you’re a B2B company, choose an eloquent speaker. If you don’t use Twitter, you’re missing out on a significant marketing opportunity. Increase Customer Loyalty.

Social Media 291

Social Media Customer Loyalty Improvements Customer 291

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. augmented reality) to fully virtual (e.g.

Technology 275

Technology Retail Customer Experience Presentation 275

Ecommerce Platforms

JULY 21, 2021

Some may even say it's ruled the market for quite some time now. From extensive product options, marketing and SEO tools, customer management features, and much more besides, both Shift4Shop and Shopify have lots to offer. There's a wide range of sales, store management, and marketing tools available.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

GetElastic

JANUARY 19, 2021

As we continue to assess the implications of the COVID pandemic on consumer buying behaviors and expectations, brands will need to constantly evaluate their Go-To-Market strategies in order to remain relevant and be successful. Customer loyalty. Up next, we will focus on the marketplace prediction.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

RTP blog

APRIL 9, 2018

As Nordstrom has demonstrated in their acquisitions, data-driven merchandising and an efficient human connection will offer retailers the best chance to survive the changing market conditions.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

GetElastic

DECEMBER 1, 2021

As such, it is a great time for retailers to enter the market and add subscriptions services to their existing physical products or simply start from scratch. This leaves brands incapable of keeping up with customer demands, which leads to high churn.

Subscription 148

Subscription Payment Services Payments eCommerce 148