Optimizely

OCTOBER 10, 2018

He started the company back in 2013 and as CEO, quickly turned Boxycharm into a multi-million dollar company by offering full-size beauty products in a box. He’s well-known to his customers, or “Charmers”, for Instagram live stories where he previews each month’s box. Our customers also tell us what they want and what they don’t want.

Subscription 150

Subscription Marketing Social Media B2C 150

Kibo

JULY 24, 2020

The right platform can provide the structure that companies need to deliver frictionless commerce to customers while staying connected to the logistics on the back end. Good ecommerce can scale up or down easily and grow with companies as they expand their offerings and expand to new online channels. Personalization does.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Kissmetrics

NOVEMBER 30, 2020

When you get the right features in your software, you boost your team’s ability to create positive customer relationships and increase customer satisfaction. Customer Preference. Consider which support channels fit your customer’s needs. Only two tier options Less adaptable for B2C support.

Live Chat 239

Live Chat Customer B2B Social Media 239

BigCommerce

MARCH 31, 2017

Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Assurant launched a business-to-employee ecommerce site with BigCommerce, saw incredible growth and then used that same site to sell B2B and B2C.

B2B 402

B2B eCommerce B2C Merchant Services 402

AcquireConvert

NOVEMBER 24, 2022

Business to consumer (B2C): the process of selling products and services directly between a business and customers who are the end-users. Buyer personas: fictional profiles of ideal types of customers. Customer experience (CX): your customers’ perception of their experience with your ecommerce business.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. This includes the capability to quickly introduce new products, update pricing, modify promotions, and adjust to shifting market trends.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Kissmetrics

AUGUST 18, 2020

Neil Patel Digital — Best data-driven multi-channel PPC agency. At Neil Patel Digital , we specialize in running multi-channel PPC campaigns using first-party data from our partners. Stryde — Best for B2C and eCommerce businesses. B2C pay per click campaigns are vastly different from B2B campaigns.

PPC 313

PPC Social Media Multi-channel Mobile 313

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.

B2B 141

B2B Multi-channel B2C Customer Experience 141

Retail TouchPoints

MARCH 30, 2023

Retailers will need to be able to pivot quickly to keep up with changing regulations and evolving customer expectations, which means they must develop a 360-degree view of shoppers while understanding sources, expectations and regulations around privacy as they develop a “golden record” that can automate an improved customer experience.

POS 271

POS Omnichannel Webinar Point of Sale 271

Fabric

SEPTEMBER 12, 2023

Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends. These trends precipitate a need for e-commerce retailers to further adapt and evolve if they hope to secure this growing market. Changing consumer trends highlight the importance of omnichannel retail initiatives. What is Headless Commerce?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

GetElastic

JANUARY 28, 2022

Through extensive research and trend monitoring, industry analyst Gartner releases a report of yearly predictions. By 2025, 60% of B2B sales organizations’ digital sales optimization projects will not meet customer experience goals because of?focusing Elastic Path Delivers on Multi-Channel Experiences.

B2B 78

B2B eCommerce Multi-channel Customer Experience 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. You can create custom dashboards with analytical widgets for sales, with charts, funnels, and KPIs.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

GetElastic

DECEMBER 29, 2021

With every year, new trend reports aim to predict the future for the years to come. Within the world of eCommerce, we've seen drastic shifts in customer behavior and expectations imposed by the Covid-19 pandemic. For example, the ability to easily support new experiences like mobile-self checkout or, seamless integrate new technology.

eCommerce 147

eCommerce Mobile Multi-channel B2C 147

Ecommerce Platforms

AUGUST 7, 2019

There's also the option to extend your experience with additional Salesforce pricing add-ons, such as: Field service lightning for mobile operation management, starting at $50 per user per month. Digital engagement to help you reach your customer on any channel from $75 per user per month.

Payment Services 112

Payment Services Multi-channel Arts Management 112

GetElastic

MARCH 23, 2022

Your commerce platform is a critical piece of your strategy that can enable your brand to deliver unique customer experiences and drive revenue growth for your brand. We can talk about speed in two key facets—first, the speed of your platform, i.e., what your customers experience. To learn more, check out our post here.

Payments 78

Payments Multi-channel Payment Services B2B 78

BigCommerce

OCTOBER 20, 2017

To help you navigate these changes, here are some of the latest B2B ecommerce trends we’ll cover in this piece: Focus on New Customer Acquisition. Integrate Your Systems for Multi-channel Selling. Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

ChannelAdvisor

APRIL 24, 2020

Gartner, leading research and advisory company , defines unified commerce as “ the practice of providing flexibility, continuity and consistency across digital and physical channels to deliver a superior customer experience.” Eliminating Single-Channel Reliance. How Unified Commerce Can Help Overcome Today’s Challenges.

Blog 87

Blog eCommerce Multi-channel Supplies 87

Whisbi

JUNE 13, 2018

The company was created with one mission in mind: helping B2C companies to connect with customers online and increase their digital sales revenue. Whisbi was created to help brands engage better with customers online and increase sales through their digital channels. Company creation & evolution. 10 years of Product.

Multi-channel 40

Multi-channel Automotive Channel Multichannel 40

FastSpring

JANUARY 8, 2019

Business to consumer (B2C). Google Trends. The main channel of communicating with Google as a website owner, Google Webmaster Tools gives feedback about your website and your Google rankings, from Google, so you can tweak and optimize your website performance for better results. Multi-Channel Ecommerce. Net profit.

Merchant Services 64

Merchant Services Payment Services Payments eCommerce 64

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Instead, they can follow Shari’s aesthetic and see not only what is good and quality, but what is cute and on trend, from the onesie to the booties to the beanie to the blankie. Talk to influencers and experts.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

AcquireConvert

NOVEMBER 3, 2021

In recent years, Shopify has recognized that people’s shopping habits have been changing and shifted focus towards providing a great mobile user experience and helping merchants sell across international borders. Engage customers with promotions (discount codes) and gift card management. Multi-currency checkout based on customer’s IP.

Shopify 36

Shopify Merchant Services Shipping Costs Payment Services 36

Retail TouchPoints

JULY 20, 2021

It might sound futuristic, but it’s a trend that every retail business needs to get on board with — and fast — because in the digital neighborhoods of the future, people will “show up” to online stores as an event; not only to browse and buy goods, but also to socialize and be entertained, just as they do in physical stores.

Retail 194

Retail Multi-channel eCommerce Channel 194

RetailMinded

AUGUST 24, 2021

It might sound futuristic, but it’s a trend that every retail business needs to get on board with – and fast – because in the digital neighborhoods of the future, people will ‘show up’ to online stores as an event; not only to browse and buy goods, but also to socialise and be entertained, just as they do in physical stores.

Retail 52

Retail Merchant Services Multi-channel Operations 52

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? You could further use emails to upsell and cross-sell products to your regular customers.

eCommerce 88

eCommerce Payment Services SEO Social Media 88