Remove B2C Remove Omnichannel Remove Online Retail
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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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The Top 10 Sessions to See at IRCE 2018

Optimizely

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

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A Brand Embassy for Coffee Lovers: Nespresso’s New Flagship Concept Debuts in Vienna

Retail TouchPoints

With a global retail network of 809 boutiques in 532 cities, Nespresso views these physical locations as an integral part of its omnichannel approach. We strongly believe in the relevance and power of retail as a brand-building channel. An Experience Designed Around 5 Arts.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores.

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Top IRCE 2019 Sessions You Can’t Miss

ROI Revolution

Selling B2B or B2C: What B2B and Brands Must Get Right on Technology. Mike Earl, Senior Director of Omnichannel, Timbuk2 and Lucas Robinson, CEO, Weblife Stores | 11:50 AM. In this panel discussion, learn how the Supreme Court’s June 2018 Wayfair decision altered decades-old tax rules for online retailers.

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The Latest Digital Marketing Trends in Retail Industry That Drive Sales and Engage Shoppers

RETAIL MANAGEMENT SOFTWARE

You can use it to personalize the omnichannel customer experience accurately. While major jewelry brands have integrated AR technology into their apps, they’ve also paved the way for online retailers. Embrace Omnichannel Marketing. First-Party Data Marketing Is The New Norm. Probably not.

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24 eCommerce Experts to Follow Now

GetElastic

He has more than 16 years of experience working with B2C and B2B brands including House of Fraser, Mars, Samsung, and currently focuses on helping guide organizations through the challenges of a new platform or replatforming project. Check Out More Content. Digital Commerce Transformation Experts. Thomas Mulreid: Head of Sales at Orium.

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