article thumbnail

[eCommerce 2021] A Step-by-step Guide to Customer Retention

lateshipment

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

article thumbnail

5 Benefits of Building an Online Brand Community

Smile.io

Pura Vida Bracelets sells its customers on a feeling  Pura Vida Bracelets has been a staple jewelry and bracelet brand for Millennials and now Gen Z. Blog Mike Rossi 2. Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 5 Step Approach to Cross-Channel Customer Engagement

Kissmetrics

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. If it’s an industry influencer, you might want to host a webinar together or invite the person to guest post on your blog.

Channel 226
article thumbnail

The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Blog Gabrielle Policella Best loyalty programs in the Clothing & Fashion industry Nordstrom's Nordy Club Nordstrom offers a variety of experiential rewards for program members. This will be enough to keep customers thinking of Debongout’s for its next big furniture purchase while protecting the brand’s margins.

article thumbnail

Building Profitable Pricing Strategies on Leading Marketplaces

Smile.io

🛍️ Example: Let's say you're selling handmade jewelry on Shopify. How to Use Customer Analytics the Right Way (and Why It Matters) From customer retention to customer engagement data - learn how to effectively gather customer analytics and what to do with it once you have!

article thumbnail

23 Black-Owned Businesses to Support in 2023

Smile.io

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.

article thumbnail

12 Sustainable Small Businesses to Support Without the Guilt

Smile.io

Top 10 Examples of Social Responsibility as a Customer Retention Tool Could social responsibility actually make a business more profitable? We’re looking at the top 10 examples of CSR used as a customer retention tool. Blog Beth Foster 7. A screenshot from Ocean & Co’s jewelry product page.