lateshipment

FEBRUARY 22, 2024

If not, you can check with the customer on how they would like the issue to be resolved (refund, replacement, coupon on their next purchase, etc). When it comes to reducing your late delivery spend, shipping carriers have a money-back guarantee policy, where shippers can claim refunds when packages are delivered late because of carrier error.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

ESW

JANUARY 16, 2024

After the rush of holiday revenue in November and December comes the rush of returns in January. The flood of post-holiday returns is a perennial headache for brands and retailers. The average return rate during non-peak seasons is a little over 16%. But returns also present opportunities for online retailers and brands.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

lateshipment

OCTOBER 12, 2021

If you’re an E-commerce business owner, you need to realize that returns are a necessary evil. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. E-commerce returns are over 30% higher during the Holiday season than the rest of the year. Wondering how?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

SEPTEMBER 23, 2022

Complicated returns initiation and unclear return policies Lack of visibility while using multiple carriers into service failures and billing errors, and losing hundreds of dollars due to shipping carriers’ complicated policies. Making returns truly happy. Custom Return Rules. Returns Analytics. Revenue Retention.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

NOVEMBER 26, 2023

Defining the Post-Purchase Journey A customer’s post-purchase journey is interactions with your brand that take place once the order is dispatched to when it is ‘delivered’ or ‘returned’. In some cases, the post-purchase journey extends beyond order delivery, whenever the customer initiates a return on their purchase.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

JULY 22, 2021

Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience. Your brand offers an amazing online shopping experience and a seamless shipping and delivery experience but like many other brands, you’ve overlooked your customers’ returns experience. Busted - 3 Popular Myths about Product Returns. #1

eCommerce 130

eCommerce Shipping Costs Shipping Shipping Labels 130

lateshipment

FEBRUARY 6, 2024

Optimize fulfillment (delivery and returns) operations and post-purchase CX: Gain access to a goldmine of data in the form of customer satisfaction feedback on delivery and return-related experiences to make post-purchase enhancements. Promoting exchanges over refunds: Not all returns have to be refunded and end in a lost sale.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

lateshipment

AUGUST 27, 2021

Are you an online retailer who runs a business on Shopify and wants to provide customers with a streamlined returns experience and maintain profitability ? Why do I need to focus on my returns strategy in the first place, when return shipping isn’t a profit-yielding business strategy ? One might wonder.

Shopify 130

Shopify Merchant Services Management Shipping Costs 130

lateshipment

MAY 19, 2022

Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. However, they become a logistical nightmare and a cost center only when they get out of hand in the absence of a proper returns management system. What is Ecommerce Returns Management? When the order return is in transit.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

lateshipment

NOVEMBER 27, 2021

This means with growing e-commerce deliveries, businesses can also expect returns to be at an all-time high this Holiday season. Holiday returns are 30% higher than compared to the rest of the year. But why prioritize returns, you ask? This is because returns are generally considered as not a profit-yielding business.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

JULY 29, 2022

Leverage order tracking moments to increase sales and reduce unwanted returns. You can also consider featuring relevant product usage information and support channels to reduce the burden of unwanted returns for both holiday shoppers and yourself. Enhance your returns process to make it hassle-free.

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

ChannelAdvisor

DECEMBER 7, 2020

Knowing consumer expectations and your timelines for getting these December purchases to customers on time is a great way to avoid holiday returns and grow your customer base. And with less time to reroute parcels, you may be looking at returned orders. Prepare for Returns. Instore returns have dropped a bit this year.

Blog 85

Blog Shipping eCommerce Gifts 85

ChannelAdvisor

JANUARY 7, 2020

But, ready or not, here comes the flood of returns. In this blog post, we will discuss a few tips and tricks to streamline your returns processes and strategies to change reviews from a costly hassle to a new stream of revenue. . How many peak season returns did you receive this year? Are You Prepared? Are You Organized?

Blog 49

Blog Merchant Services eCommerce Multichannel 49

lateshipment

MAY 15, 2023

What should the customers do in case there’s a need for a return or an exchange? The average e-commerce return rate is 20-30%. While brands such as yours often assume returns to be a headache, the customers don’t feel that way. They are more likely to choose a brand that offers seamless returns.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

lateshipment

DECEMBER 24, 2021

Returns are a part of every e-commerce business. They seem a serious issue only when they get out of hand in the absence of a proper returns management system. And when returns get out of hand, you can naturally expect them to become a logistical nightmare and a cost-center for your business. Make the returns process easier.

eCommerce 130

eCommerce Management Shipping Costs Shipping 130

ESW

AUGUST 18, 2023

How do shoppers expect to take delivery and/or make returns? Global Expansion Mistakes and Pitfalls Brands expanding into new markets are under pressure to perform and show positive return on the international investment. Using in-country entities also shields shoppers from costly exchange rate conversions and transaction fees.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

lateshipment

FEBRUARY 3, 2023

While they may see a spike in new customer acquisition, they may also see a high rate of customers who only make one purchase and never return. The reason for a valid return can be anything but in most cases, it is simply due to the customer not being completely satisfied with the product received.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

AUGUST 10, 2022

Deliver on time, and if you have sent something wrong by mistake, and the customer is complaining about it, guide them in a proper way and refund or exchange the product. Exchange and Return Policy. Your exchange and return policies, be they customer friendly or stringent, plays a role in your eCommerce branding.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Smile.io

AUGUST 11, 2020

Take your customers from frustration to repeat purchase 60% of returns on stores powered by Shopify are because it’s the wrong size or style. A buyer who wants to continue the relationship will look for an exchange… if it’s easy. The goal is clear: we want to move customers away from refunds and towards exchanges.

Customer Loyalty 53

Customer Loyalty Customer Shipping Costs Shipping 53

GetElastic

FEBRUARY 13, 2019

What looks like booming business in November and December often turns into a mountain of returns a few weeks later, challenging balance sheets and threatening profits. January has traditionally accounted for 51% of a retailer’s returns. In 2018, there was a “first wave” of returns, with over 1.3 The Return Window Is Narrow.

Shipping Costs 117

Shipping Costs Merchant Services Retail eCommerce 117

RTP blog

DECEMBER 15, 2017

It’s your most lucrative time of year but it’s also the time of year when return fraud occurs, which cuts into your profits. Retailer’s can access the same database real-time during an attempted return so stores instantly know when a person is trying to exchange a stolen good. This year, you don’t have to feel the same pain.

POS 150

POS Point of Sale Information Technology 150

lateshipment

APRIL 23, 2023

Inconvenient returns/exchanges If handled correctly, e-commerce returns have the potential to encourage repeat purchases from customers who have faced issues with their orders. However, most businesses see returns as a burden and a dent in their image and unintentionally leave them out.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

GetElastic

FEBRUARY 13, 2019

What looks like booming business in November and December often turns into a mountain of returns a few weeks later, challenging balance sheets and threatening profits. January has traditionally accounted for 51% of a retailer’s returns. In 2018, there was a “first wave” of returns, with over 1.3 The Return Window Is Narrow.

Shipping Costs 90

Shipping Costs Merchant Services Retail eCommerce 90

lateshipment

FEBRUARY 28, 2022

While assuring to locate the package, you as well offer a counter solution of refunding the package cost or sending out a free replacement for the same and let the customer choose for themselves. Example: Similar to the delivery phase, you can as well send shipping notifications for select touchpoints in the order returns phase.

Shipping Costs 130

Shipping Costs Shipping Events eCommerce 130

lateshipment

DECEMBER 4, 2021

The surge in online orders will see retailers and shipping carriers grappling to meet customer expectations around frictionless shipping, delivery, and returns experiences. Leverage order tracking moments to increase sales and reduce returns. Optimize your returns process to make it hassle-free while maintaining profitability.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

lateshipment

AUGUST 13, 2021

You cannot have your standard store policies running during the holiday season if you don’t want to exhaust your operation on sorting out exchanges, returns, and other order issues. To avoid the hassle, clearly state store policies telling users how to proceed with refunds and returns during sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

JULY 10, 2023

AfterShip Returns Stars : 4.6 out of 5 Number of reviews : 2,023 (as of July 2023) Main features: A user-friendly self-service returns portal allowing customers to initiate returns independently. Automated email notifications to keep customers informed about the status of their returns. Recharge Subscriptions Stars : 4.5

Shopify 78

Shopify Shipping Costs Merchant Services Live Chat 78

Pivotree Blog

JUNE 12, 2023

Don’t Neglect Reverse Logistics and Returns Management The returns problem continues to push supply chain management to its limits — especially SCM in eCommerce , where returns rates are hitting 20%. Automate the Reverse Logistics Workflow: This will minimize costs and inaccuracies when processing returns.

Supplies 52

Supplies Management Shipping Costs Fulfillment 52

ChannelAdvisor

NOVEMBER 8, 2017

This blog post is part of our 2017 Holiday Planning series. Be sure to check back often or, better yet, subscribe to the blog to stay updated with this year’s latest holiday trends, tips, best practices, reports and more! It makes sense — think of the last time you had a difficult time returning something.

Shipping Costs 71

Shipping Costs Shipping Labels Fulfillment Shipping 71

RTP blog

APRIL 26, 2019

Clear information on products, delivery and returns all helps, but customers also need a way to get in touch. Automate your returns policy. Knowing they will be able to return an item they aren’t sure about gives customers more security when making purchases, especially online. Make it easy to get in touch online.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Omnisend

MAY 22, 2020

Day two featured speakers from Jiggy Puzzles, Overdose, Recharge, Limespot, Smile, Loop Returns, and Gorgias. Define what makes your brand stand out from the others and what you will do to keep customers returning. Session 6: Jonathan Poma, CEO, Loop Returns Session Title: The Future Is Now. Good experience = customer for life.

eCommerce 78

eCommerce Customer Loyalty Events Improvements 78

Ecommerce Platforms

JULY 22, 2019

It's the potential to make a huge return on your investment, that makes dropshipping more appealing than other business models, say, affiliate marketing. Instead, there are tons of blogs posts, podcasts, and video tutorials. Returns Can Be a Nightmare. Depending on the product and the merchant, they sometimes offer refunds.

Shipping Costs 134

Shipping Costs eCommerce Merchant Services Shipping 134

Smile.io

DECEMBER 7, 2021

Product returns can have a serious impact on a retailer’s bottom line. In fact, according to the National Retail Federation, returns accounted for over $400 billion in lost sales for U.S. The most popular time for returns? Why do customers return products? 6 Strategies to reduce ecommerce returns Let’s face it.

eCommerce 70

eCommerce Apparel Customer Loyalty Shipping Costs 70

RTP blog

NOVEMBER 5, 2018

Audit your site now to reduce routine customer inquiries Holiday shoppers look for free shipping, want to know for sure that their orders will be delivered fast , and want to understand your refund and exchange policy before they buy.

Customer 150

Customer Shipping Costs Shipping Reference 150

eCommerce Training Academy

MARCH 19, 2017

I would assume it might be the homepage, a product category, a product page, a blog post or a landing page you specifically designed for one of your marketing campaigns. Affiliate Program – Influencers, bloggers and deal sites might want to send you traffic in exchange for a commission. Add Product Catalog Links. Privacy Policy.

Payment Services 48

Payment Services eCommerce Social Media Blog 48

Algopix

OCTOBER 20, 2023

This comprehensive blog post aims to unravel the enigma of Amazon EDI payments, providing sellers with a detailed walkthrough of what they are, how they work, and how they impact sellers’ operations. Amazon EDI, in particular, is a framework designed to streamline communication and data exchange between Amazon and its sellers.

EDI 116

EDI Payment Services Payments Shipping Costs 116

ESW

SEPTEMBER 29, 2023

Omnichannel fulfilment also allows shoppers the flexibility to order online and pick up and return items to a physical location. For shoppers who would rather self-serve a return, omnichannel returns allows them to conduct an exchange online. The store can then ship those returns back to the distribution centre in bulk.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146