Books Customer Data Customer Experience Customer Loyalty 
Algopix
DECEMBER 2, 2020
No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. But what does this look like in practice?
UpSellIt
AUGUST 3, 2023
Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Taking it a step further, these visitors were then emailed with a reminder to book at their location.
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eCommerceFuel
OCTOBER 1, 2020
Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.
Retail TouchPoints
SEPTEMBER 17, 2020
Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer.
Retail TouchPoints
FEBRUARY 18, 2021
“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints.
Talkoot
FEBRUARY 16, 2023
It’s the ultimate way to create a customer-centric journey without the guesswork. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them. This leads to increased customer loyalty, higher engagement levels, and, ultimately, more sales. Book a demo today.
RTP blog
JULY 14, 2017
Merchants who deal in the growing digital goods space — selling electronic gift cards, e-books, digital tickets, and the like — are losing even more: 8.6% Two-factor authentication — asking customers to establish “trusted” devices, for example — can boost security without adding friction to the customer experience.
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