Remove Consumer Goods Remove Customer Experience Remove Fulfillment Remove Omnichannel
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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis.

Retail 268
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Webinar Recap: Taking The Pulse Of Marketers And Consumers To Navigate The Shift To Digital

Retail TouchPoints

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time.

Webinar 262
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#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Increased digital competition will heighten the need for retailers to satisfy consumers. Perform a “health check.” “You

Webinar 263
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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

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Trends Analysis: What Happens When CPGs Go DTC?

ESW

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

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Emerging Retail Trends in 2022: Keep Your SMB Modern

Korona

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Move away from distribution center fulfillment models and ship directly from your stores. Omnichannel Retail Trends .

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China’s Antimonopoly Fine Leads to First Quarterly Loss for Alibaba Since Going Public

Retail TouchPoints

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.