Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Customize physical stores to the omnichannel experience. strikes Gen Z as cumbersome, slow and old-fashioned.

Merchant Services 263

Merchant Services Payment Services Financial Services Omnichannel 263

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 230

Merchant Services Payment Services Payments Banking 230

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Forrester eCommerce

APRIL 15, 2020

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Quite a lot has happened since 2020 started.

Banking 413

Banking Consumer Financial Services Customer Experience 413

Forrester eCommerce

SEPTEMBER 6, 2019

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)!

Presentation 354

Presentation Consumer Financial Services Banking 354

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Seven of the top 10 global market leaders are now technology companies: 5. Let’s take a deeper look at them.

Payment Services 79

Payment Services Banking Payments Financial Services 79

Whisbi

FEBRUARY 19, 2019

An overview of conversational sales for the modern consumer; how conversational sales works, how it benefits brands and how to implement it as a strategy. This approach relies on engaging with the customer via online tools, avoiding friction points such as request forms. Customers have high expectations when it comes to online buying.

Banking 85

Banking Travel Automotive Books 85

Whisbi

JULY 10, 2019

An overview of Conversational Marketing for the modern consumer; how Conversational Marketing works, how it benefits brands and how to implement it as a strategy. This style of marketing puts a focus on interactions with the consumer, not simply one-way transmission by the brand. Consumers want to message you.

Marketing 68

Marketing Travel Social Media Books 68

Retail TouchPoints

AUGUST 29, 2022

Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss. Consumers understand the value of their data and need assurance that companies are protecting it.

Mobile 310

Mobile Payment Services Payments Retail 310

RTP blog

JULY 23, 2018

By Varun Gudiseva, Tapad Imagine a world where every piece of technology around you is always used to help make your life easier. Consumers are more than willing to share their data as long as it helps them simplify their life. If you know your consumer, your consumer is more willing to interact with you and your brand.

Consumer 150

Consumer Financial Services Technology Marketing 150

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Multi-Dimensional Commerce: the COVID-Driven Opportunity.

Merchant Services 236

Merchant Services Payment Services Payments eCommerce 236

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Multi-Dimensional Commerce: the COVID-Driven Opportunity.

Merchant Services 234

Merchant Services Payment Services Payments eCommerce 234

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 265

Merchant Services Payment Services POS Consumer 265

Retail TouchPoints

JUNE 30, 2021

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are increasingly turning to mobile devices to shop and becoming loyal to retailers that deliver digital experiences tailored to their unique preferences.

Merchant Services 202

Merchant Services Payment Services Payments Customer 202

Kissmetrics

APRIL 10, 2018

This is a huge opportunity to move consumers through the sales funnel and to boost your sales. 47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. billion monthly active users.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Ecommerce Platforms

JULY 2, 2019

It's a comprehensive solution designed to cover all the components of your consumer journey. Wherever there's a touch point where you'll need to connect with your customer, Marketo steps in to make the interaction count. Customer base marketing: Create campaigns that reach your online audience via social media, mobile apps, and email.

Marketing 131

Marketing Social Media Mobile Omnichannel 131

Ecommerce Platforms

AUGUST 7, 2019

Financial Services. Advisory Services. B2C and B2B: Whether you're looking for assistance with business customers or everyday consumers, Salesforce is here to help with a world-class digital platform for end-to-end relationship management. ?? Use Einstein technology to drive data science. Engagement.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

Ecommerce Platforms

APRIL 5, 2023

Grandview Research ) By 2025, 100 million people will be working in AI By 2025, the World Economic Forum predicts countless people will be working directly with artificial intelligence technology. In the coming years, the number of consumers and companies using AI is likely to increase even further.

Improvements 104

Improvements Technology Customer Experience Marketing 104

Retail TouchPoints

AUGUST 20, 2021

But today, when technology gives us the capability to make virtually everything measurable, moving from data to insights — and ultimately to meaningful action — is where the true challenge lies. In 2020, 88% of consumers in the U.S. An example of a retailer that has mastered the art of marketing to their customers is Sephora.

Customer Data 346

Customer Data Payment Services Customer Financial Services 346