Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. In the past, repurposing it required a meticulous approach that was equal parts complicated and time-consuming.

Shipping Costs 150

Shipping Costs Retail Customer Loyalty Fashion 150

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.

Shipping Costs 298

Shipping Costs Gifts Fulfillment Consumer 298

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion? It makes sense, too.

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

FEBRUARY 15, 2022

Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries.

Shipping Costs 320

Shipping Costs Payment Services Multi-channel Mobile Payments 320

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Today’s fast-paced world leaves consumers strapped for cash and time.

Fulfillment 209

Fulfillment Operations Shipping Costs Order Fulfillment 209

Omnisend

JUNE 14, 2021

This type of sensor would not give off an active signal (like an ankle monitor), but rather a passive way for companies and consumers to scan and prove the sneakers’ authenticity. In practice, a consumer can purchase a pair of sneakers from a Shopify store and receive the NFT via email or into their Real Items wallet.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

BigCommerce

JUNE 13, 2017

And you can clearly see this particular brand is heavily focused on increasing returning customer spend. . This is because earn net new customers is expensive. It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility).

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits.

Consumer 231

Consumer Gifts Events Customer Experience 231

Retail TouchPoints

JULY 10, 2023

And because the models are trained on retailer data, the AI ensures the new designs generated are more appealing to customers and better suited to market demand.  Automatic price optimization. Consumers today are continuously looking for the best prices before making a purchase decision. Assistive customer service.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Wiser

MAY 6, 2024

In the fast-paced retail industry, strategic assortment optimization is essential for maintaining relevance and profitability. Retailers are constantly required to adjust to changing market trends, consumer preferences, and competitive dynamics. A lower BSR indicates higher popularity and sales, reflecting strong consumer demand.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. It can separate the information by quantities, types, categories, locations and costs of waste to measure the impact of waste on a store’s performance. For years, grocers have been in the spotlight for their food waste and plastic bags.

Retail 272

Retail Shipping Costs Operations Management 272

Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 309

Supplies eCommerce Shipping Costs Customer Loyalty 309

Wiser

OCTOBER 11, 2023

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. Key Features: Relationship-driven, bulk orders, contract-based pricing.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 270

Shipping Costs eCommerce Customer Loyalty Information 270

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 288

Consumer Shipping Costs Customer Retention Information 288

Ecommerce Platforms

MARCH 15, 2023

In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment. trillion by 2028, and companies who want to “cash in” on the industry need to be prepared. However, they’re not entirely opposed to paying extra for fast shipping.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

GetElastic

NOVEMBER 12, 2019

All B2B customers are also B2C consumers. And like B2C consumers these days, B2B customers demand products faster, less expensively, and more conveniently than ever before.”. How else have B2C customer expectations influenced B2B buyers and their expectations? Customer service. More convenient.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Ecommerce Platforms

FEBRUARY 26, 2023

Printful is best for business leaders who want to rapidly deliver amazing products to consumers, without worrying about emissions ? In one report, researchers found 78% of customers say they’re more likely to buy something with an environmentally-friendly label. This means costs will vary depending on your business.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Wiser

MAY 30, 2023

Retail is an industry that inevitably generates waste, but there is a path forward that is more environmentally friendly. Consumers want to know that the products they buy come from sustainable sources, and that their purchases are contributing to a better future for all of us.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

MARCH 14, 2023

Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.” However, that doesn’t mean retailers shouldn’t be searching for ways to minimize the costs returns incur. That means you’re out of business.

Shipping Costs 245

Shipping Costs Retail Fulfillment Channel 245

Retail TouchPoints

JULY 5, 2022

For retailers and brands in the illness industry (think makers of OTC medications, tissues, soup, etc., How much product should be shipped? Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time.

Shipping Costs 263

Shipping Costs Supplies Customer Loyalty Consumer 263

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

Fabric

SEPTEMBER 5, 2023

In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. For example, at the start of the COVID-19 pandemic, Best Buy partnered with AWS to deploy an industry-leading curbside pickup experience in just two days. It is now the company’s top-rated fulfillment service.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

And that growth isn’t just coming from brick-and-mortar stores—consumers have become increasingly comfortable purchasing furniture online. Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Groove

FEBRUARY 7, 2019

Many factors contribute to cart abandonment, such as competitive pricing, uncertainty about store credibility and general forgetfulness. This strategy uses automated emails to direct consumers back to their carts. Abandoned cart strategies will also vary by industry. Free Shipping. Offer Discounts and Promotions.

Shipping Costs 210

Shipping Costs Shopping Carts Shipping Recommendation 210

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

UpSellIt

MAY 12, 2023

Additionally, research shows that the average store loses over 75% of sales through cart abandonment, with some industries experiencing even higher losses of up to 83.6%. A lost customer is potential revenue lost. By converting first-time visitors, you are investing in lifetime customers. Top 4 Reasons for Cart Abandonment: 1.

Shipping Costs 111

Shipping Costs Shipping Shopping Carts Customer Loyalty 111