Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Their responses could help you improve sales and meet more consumer expectations in this digital age. Online Preferences. This year is no different.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Teamwork Retail

MAY 14, 2020

CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . One of the significant historical challenges has been the cost of measuring customer experience.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

RetailMinded

JANUARY 29, 2021

Here are three ways retailers can make post holiday returns a breeze for customers, boosting the firm’s reputation in the process and leaving customers with a feeling of trust and goodwill that’ll make them more likely to buy again in future…. Eliminate Friction From The Return Process . You can’t win them all.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Omnisend

JANUARY 8, 2024

For these reasons, a 2023 report from Antavo found that 68% of brands intend to increase their spending on customer retention. Let’s explore the value repeat clients and customers can bring to your business. Image via Statista Businesses can solve these challenges by learning to increase their repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience.

Social Media 62

Social Media Retail Mobile Omnichannel 62

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. What Loyalty?

Retail 201

Retail Omnichannel Shopping Carts Consumer 201

PFS

JUNE 13, 2017

More than ever, B2B buyers expect the same shopping experiences as those of consumer sites, such as Amazon. According to surveys by Forrester, 92% of B2B buyers use Amazon to research purchases for work, while 82% reported buying through Amazon. Put in place commerce technology that will grow with you.

B2B 58

B2B Channel Technology Customer Loyalty 58

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Sign up for our weekly newsletter.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Ecommerce Platforms

MARCH 15, 2023

In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment. Around three quarters of consumers say they have paid more for fast shipping in the past, including 90% of high earners.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

ESW

JULY 10, 2023

When that happens, the quality of the reverse logistics experience can be the difference between a happy customer that buys again and a disgruntled shopper that never comes back. More than 6 in 10 consumers say they are unlikely to re-engage with a brand after having a poor return experience.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

RetailMinded

FEBRUARY 2, 2023

A positive eCommerce returns experience has been shown to retain customers, boost revenue and create positive brand impressions. How can online retailers prepare for the slew of inevitable returns during holiday season? What Consumers Want Despite inflation and the economic downturn, consumers are continuing to spend.

Retail 98

Retail Clothing Online Retail Travel 98

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

iVend

JANUARY 20, 2021

However, innovation didn’t stop evolving, online retail boomed more quickly than ever before and delivery infrastructure became super sophisticated. Here are our predictions on the tech trends that will shape retail in 2021. PwC reports that 88% of consumers are willing to pay for same-day or faster delivery.

Technology 98

Technology Small Business Retail Payment Services POS 98

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Investing in an effective OMS will help battle rising order fulfillment costs while strengthening customer loyalty.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

BigCommerce

FEBRUARY 13, 2018

Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. When you buy shoes from an online shoe retailer, it is a business-to-consumer transaction. B2B ecommerce relates to sales made between businesses, such as a manufacturer and a wholesaler or retailer.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

iVend

SEPTEMBER 14, 2021

Read More Online growth = returns growth Online shopping has always had a higher rate of returns than brick and mortar – according to industry analysts Retail Dive, whilst store returns sit at 9%, online returns are more than double this rate at around 20%.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

GetElastic

FEBRUARY 14, 2023

This promotion type removes this perception of risk and boosts customer confidence when it comes to actually making the purchase. Gift With Purchase Consumers love a free gift, and this gives them just that. Interested in Learning More About Elastic Path Commerce Cloud Promotion Capabilities? Go to Promotions 5.

Shipping Costs 78

Shipping Costs Customer Social Media Retail 78

RetailMinded

AUGUST 5, 2022

The COVID-19 pandemic shifted consumer buying behavior to the online world, forcing retailers to adapt quickly. Even as the world recovers from the pandemic, e-commerce still has a stronghold , so it’s crucial for retailers to cater to the needs of consumers who prefer to shop online.

Improvements 59

Improvements Small Business Retail Social Media Retail 59

Kibo

MAY 14, 2014

Pioneering brands and retailers view the shifting landscape as an opportunity to break ahead of the pack and reap the rewards. According to Forrester, online retail sales accounted for almost 9% of the $3.2 trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

BigCommerce

APRIL 18, 2018

Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Prisync

SEPTEMBER 28, 2017

In fact, a survey by BrightLocal found that 40% percent of buyers formed an opinion of a business after reading 1 – 3 reviews. Thankfully, loyalty programs are intentionally built to incentivize this type of behavior. we actually built an integration with YOTPO that allows business owners to reward customers for leaving reviews.

Shopping Carts 40

Shopping Carts Shipping Costs Social Media eCommerce 40

ROI Revolution

MARCH 2, 2021

73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). US online grocery sales surged 54% to reach $95.8 With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). February 22 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. 95% of shoppers say convenient delivery is a major decision factor when they’re choosing who to buy from online.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2021

Now more than ever, it’s important for consumers and executives alike to understand the coronavirus trends that are having a major impact on society. eMarketer projects that US retail ecommerce sales will grow to $843.15 Pandemic accelerates digital retail: Stats & trends. billion in 2021 (up from $794.5B December 31 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

DECEMBER 3, 2020

Online sales increased at less than half the projected rate, growing 15.1%. Consumers still spent a record $10.8 billion on Cyber Monday 2020, making it shatter previous online shopping records. This is a slowdown from Cyber Monday 2019‘s online sales growth , which jumped 19.7% year-over-year to hit $9.4 11/30 update.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. are seeing customers be less willing to pay full price. April 13 update. trillion by 2025.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

That means total retail sales growth will amount to 2.5% The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. of total retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Casual apparel brands thrived in 2020 with consumers spending more time at home. COVID-19 + the online food industry. Claim your copy! to 31.1%.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

NOVEMBER 4, 2020

Most of the growth has come from consumers 35 and older, although all age groups saw slight increases. The coronavirus pandemic forced brands to pivot their 2020 ecommerce strategies immensely to cope with consumers’ constantly shifting behavior. 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ).

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 1, 2020

Consumers spent nearly $212 billion on ecommerce between April and June 2020 according to new data from the US Department of Commerce. BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. retail ecommerce up 44.5%

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193