RetailMinded

FEBRUARY 2, 2023

A return doesn’t need to be the end of the customer relationship, but how it’s handled can make or break it. A positive eCommerce returns experience has been shown to retain customers, boost revenue and create positive brand impressions. How can online retailers prepare for the slew of inevitable returns during holiday season?

Retail 98

Retail Clothing Online Retail Travel 98

ESW

JULY 10, 2023

Align Internal Teams The returns process includes multiple vendors and departments: customer service, delivery service, warehouse, inventory management, finance or accounting. If these teams are siloed and do not make decisions in consultation with one another, the customer and the bottom line suffer.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

iVend

JANUARY 20, 2021

However, innovation didn’t stop evolving, online retail boomed more quickly than ever before and delivery infrastructure became super sophisticated. Here are our predictions on the tech trends that will shape retail in 2021. Cloud-Based POS The hottest trend in POS technology currently is the cloud-based POS.

Technology 98

Technology Small Business Retail Payment Services POS 98

Ecommerce Platforms

MARCH 15, 2023

This is a huge reduction from the costs often suggested by online retailers. RetailDive ) Most consumers rank fast and free shipping as equally important When asked whether they’re more likely to make a purchase as a result of free shipping or faster delivery options, most customers rank the two concepts as equally important.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

365 Retail

DECEMBER 16, 2021

Retailers could be shutting down huge revenue streams due to poor shopping sign-up processes, a study from the passwordless multi-factor authentication (MFA) provider Beyond Identity has revealed. . The results show that bad experiences at checkout do not just cost retailers a single sale but could erode customer loyalty.

Shopping Carts 52

Shopping Carts Customer Loyalty Online Retail Retail 52

Wiser

SEPTEMBER 6, 2022

In one survey of more than 3,000 back-to-school shoppers, 82 percent said the main reason they shopped online was to compare prices. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy. What does this mean for your retail business?

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Subscriptions Build Up Customer Loyalty. In 2021, U.S.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Both in-store and online retail is constantly changing as new trends and technologies are introduced to the market. Online Preferences.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

iVend

SEPTEMBER 14, 2021

Read More Online growth = returns growth Online shopping has always had a higher rate of returns than brick and mortar – according to industry analysts Retail Dive, whilst store returns sit at 9%, online returns are more than double this rate at around 20%.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

lateshipment

FEBRUARY 14, 2020

Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. This is particularly important in the context of spiraling customer acquisition costs.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. This retains customer interest while increasing the value of the order. Include a survey to find out why customers canceled their orders. Get consumer insights.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Teamwork Retail

MAY 14, 2020

CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . One of the significant historical challenges has been the cost of measuring customer experience.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

RetailMinded

JANUARY 29, 2021

Here are three ways retailers can make post holiday returns a breeze for customers, boosting the firm’s reputation in the process and leaving customers with a feeling of trust and goodwill that’ll make them more likely to buy again in future…. Eliminate Friction From The Return Process . You can’t win them all.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 213

Payments Payment Services Customer Experience Social Media 213

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Investing in an effective OMS will help battle rising order fulfillment costs while strengthening customer loyalty.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. This retains customer interest while increasing the value of the order. Include a survey to find out why customers canceled their orders. Get consumer insights.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

ecomdash

AUGUST 6, 2019

Back-To-School Marketing Tactics for Online Sellers. Based on the National Retail Federation (NRF) back-to-school survey , this year’s sales for the season are expected to be massive. This type of engagement creates customer loyalty, which will pay off over time.

eCommerce Marketing 60

eCommerce Marketing Marketing eCommerce Social Media 60

Omnisend

JANUARY 8, 2024

For these reasons, a 2023 report from Antavo found that 68% of brands intend to increase their spending on customer retention. Let’s explore the value repeat clients and customers can bring to your business. Image via Statista Businesses can solve these challenges by learning to increase their repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

RetailMinded

AUGUST 5, 2022

Even as the world recovers from the pandemic, e-commerce still has a stronghold , so it’s crucial for retailers to cater to the needs of consumers who prefer to shop online. Since customers are now more inclined to shop at online retailers than offline brick-and-mortar ones, a digital presence is a must.

Improvements 59

Improvements Small Business Retail Social Media Retail 59

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kibo

MAY 14, 2014

Pioneering brands and retailers view the shifting landscape as an opportunity to break ahead of the pack and reap the rewards. According to Forrester, online retail sales accounted for almost 9% of the $3.2 trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

PFS

JUNE 13, 2017

According to surveys by Forrester, 92% of B2B buyers use Amazon to research purchases for work, while 82% reported buying through Amazon. Considering that the online retail giant is ramping up its business marketplace, the threat looms even larger. The key takeaway? Put in place commerce technology that will grow with you.

B2B 58

B2B Channel Technology Customer Loyalty 58

Kibo

DECEMBER 14, 2021

Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper. Across all platforms—in-store, mobile and online—retailers continue to focus on entertaining millennials by making their brand most appealing from a fast and digital perspective.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Omnisend

DECEMBER 15, 2020

That’s why it’s so eagerly chosen across a variety of industries such as online retail (34%), healthcare (27%), banking (20%), insurance (15%), and government (10%). Wrap up: Best-in-Class Omnichannel Customer Support. All this happens without your effort once the workflow is set up properly.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

BigCommerce

FEBRUARY 13, 2018

With the help of short text ad copy and display URLs, online retailers began using the tool in a pay-per-click (PPC) context. Amazon introduced Amazon Prime in 2005 as a way for customers to get free two-day shipping for a flat annual fee. This strategic move helped boost customer loyalty and incentivize repeat purchases.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Sign up for our weekly newsletter.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

AcquireConvert

JULY 17, 2021

Put simply, ecommerce margins are the difference in price between what an online retailer and his or her customer pay for the same product. The first column shows the number of businesses surveyed, the second shows the average gross margin and the third column shows the net margin.

Shopify 36

Shopify eCommerce Merchant Services Operations 36

BigCommerce

APRIL 18, 2018

Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

ROI Revolution

MARCH 2, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. For the first time ever, more than a quarter of holiday sales will occur online in 2020.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

BigCommerce

MARCH 23, 2017

With Google continuing to lead the industry in web (and paid) search, and Facebook continuing its powerhouse status as first-party data collector –– these two tech giants offer online businesses visibility and targeting that’s unparalleled elsewhere on the web. Here’s how one Google Shopping executive recommends retailer’s use AdWords.

PPC 408

PPC BigCommerce Recommendation Apparel 408

ROI Revolution

DECEMBER 3, 2020

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. For the first time ever, more than a quarter of holiday sales will occur online in 2020. more with online retailers this holiday season , a total of $198.73 COVID-19 + ecommerce: DTC stats. That’s a 26.1%

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

AUGUST 5, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. For the first time ever, more than a quarter of holiday sales will occur online in 2020.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

OCTOBER 1, 2020

According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Free delivery, availability, and price were the top three key online purchase drivers for this group of consumers. retail to grow 2.8% retail sales will decline 10.5%

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

APRIL 8, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. For the first time ever, more than a quarter of holiday sales will occur online in 2020.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JUNE 1, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. For the first time ever, more than a quarter of holiday sales will occur online in 2020.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2020

28% say they will continue to shop mostly online after the pandemic, with 39% saying they will shop both online and in-store , 24% saying they “can’t wait” to shop in-store, and 10% not sure. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

GetElastic

FEBRUARY 14, 2023

Nearly 90% of free gift receivers said they were “somewhat likely” to buy more frequently from an online retailer after receiving a gift, according to survey findings cited by Business Wire. Gift With Purchase Consumers love a free gift, and this gives them just that. Go to Promotions 5.

Shipping Costs 78

Shipping Costs Customer Social Media Retail 78