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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Above and beyond these measures, the key to addressing the scale of these problems is having digital systems in place that will alert retailers and spot which SKUs are problematic, and which customers are causing a hit to profits. By using advanced algorithms, retailers can identify anomalies that might indicate returns fraud.

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. They just have to have a non-Amazon experience.

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Top 10 Retail Trends to Watch in 2024

RETAIL MANAGEMENT SOFTWARE

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

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Harnessing the huge marketing potential of subscription services

365 Retail

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 48% of those who had taken out a new subscription service in 2021 cancelled within the first two months. The subscription phenomenon.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

Gen X, ranging in age from 41 to 56, get targeted by robocalls too, as well as text and email phishing scams designed to steal their login credentials and payment data. Screen every order, even those from returning customers. Monitor your brand for impersonation. Don’t rely on 2FA to stop fraud.

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Retail vs Ecommerce: What’s the Difference?

Ecommerce Platforms

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. How Does Retail Work? How Does Ecommerce Work?

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COVID Changed The Game For E-Commerce – And ‘Microservices’ Are Every Brand’s Secret Weapon

Retail TouchPoints

The choice between staying independent or depending on Amazon — in some way, large or small — isn’t a new one in e-Commerce, but the shift toward the former has been accelerated as traditional retailers work to take advantage of the huge growth in online retail orders — already up 146% YoY in North America as of late April.

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